You will not be able to buy tickets on Ticketmaster if error code 5005 appears during the checkout process, whether on phones or PCs. This issue can occur while purchasing tickets for any event and is not restricted to specific events or locations. At times, you might successfully buy tickets for one event but encounter error code 5005 when attempting to purchase tickets for another.
Before proceeding, confirm that your card functions correctly with another service.
1. Disable VPN on the Device
Error code 5005 on Ticketmaster can result from having a VPN enabled on your device. This triggers the company’s security measures, which may block the payment from an unrecognized location. Disabling the VPN could resolve the problem.
- Access the iPhone Settings and navigate to General > VPN.
- Turn off the VPN and ensure no other VPN profile is active. Then, check to see if the Ticketmaster error 5005 has been resolved.
2. Re-Log into Ticketmaster
Error code 5005 may appear if Ticketmaster has issues authorizing your account on the device. Logging out and back in could be the solution.
- Visit the Ticketmaster website, go to My Account (top right), and select Sign Out.
- Relaunch the browser and log into Ticketmaster. Check if you can book the required tickets without errors.
- If the issue persists, log out of Ticketmaster on all devices (including mobile apps and browsers), then restart your device or router.
- Once restarted, log in to Ticketmaster on a single device and check if the issue has been resolved.
3. Update the Payment Info
Error code 5005 could indicate that your Ticketmaster payment information is outdated or incomplete. Updating your payment details might fix the issue.
- Open a browser and navigate to Ticketmaster’s payment options.
- Select My Account > Payment Options.
- Ensure your payment information is current and complete.
- After updating, relaunch the browser and attempt the purchase again to see if the error has been resolved.
4. Purchase Tickets Through a Ticketmaster Gift Card
If you’re experiencing server issues preventing ticket purchases, using a Ticketmaster gift card may circumvent the problem. Before proceeding, confirm that gift card payments are accepted for your chosen event.
- Visit the Gift Card section of the Ticketmaster website and obtain an E-Gift Card for the cost of the required tickets.
- Proceed with purchasing tickets, and at the payment stage, choose Add Credits / Promo Codes / Gift Cards.
- Enter the gift card details to confirm if the error has been resolved.
5. Clear Cookies and Cache of the Browser
Invalid website cookies or corrupt browser cache entries can trigger error code 5005 on Ticketmaster. Clearing your cookies and cache might solve the problem.
Before you proceed, make sure to back up any important browser data, such as website logins.
- Remove Ticketmaster’s cache and cookies.
- Attempt to make the ticket purchase again and check if the problem is fixed.
- If unsuccessful, clear the browser’s entire cache, or alternatively, try making the purchase using a different browser.
6. Try Another Card or PayPal
If Ticketmaster is having issues processing your payment through the card you’re using, trying an alternative card may eliminate error code 5005.
- In a browser, access the Payment Options section of the Ticketmaster website.
- Select My Account > Payment Options.
- Choose Add New Card and complete the process as instructed.
- After adding the card, try buying tickets again, this time with the new card, and check if error code 5005 appears.
- If it does, consider using PayPal as the payment option instead and verify if the issue is resolved.
7. Contact the Fraud Protection Department of Ticketmaster
Your account may have been flagged by Ticketmaster if they detected suspicious activity, which can lead to ticket purchase failures. This could also be caused by unresolved inquiries, such as a pending refund request.
In such cases, reach out to Ticketmaster’s Fraud Protection department to have any flags on your account removed.
- Contact Ticketmaster’s Fraud Protection department to have your account checked for any flags.
- If any flags are found, ask for them to be removed, and then retry the ticket purchase. See if the error has been cleared.
8. Contact the Card Issuer
If your card issuer utilizes 3D Secure technology, additional authorization may be required for your purchase. Failure to authorize due to disabled phone notifications or text messages could result in error code 5005.
Resolve this by getting in touch with your card issuer and requesting the necessary services be activated.
- Find the support number by visiting your card issuer’s website (e.g., Citi).
- Contact the helpline and ask them to enable phone notifications and text messages for 3DS.
- After enabling, reach out to the Fraud Protection department of Ticketmaster, as mentioned earlier, and address any pending transactions.
- While still on the call with them, attempt to complete your purchase and check if the issue is resolved.
9. Contact the Collections Department of Ticketmaster
A “Cease and Desist” feature on your Ticketmaster account could prevent 3D Secure verification if the company is prohibited from contacting you, which can result in error code 5005. This might be the case if you have opted out of marketing calls.
To address this, contact the Collections department at Ticketmaster and consent to communications from them.
- Navigate to the Help section of the Ticketmaster website and find the option for Want to Reach Us by Phone? Call Us.
- Call the provided number and ask to be connected to the Collections department.
- Give your consent to Ticketmaster’s contact, which may lead to receiving marketing communications, but could also resolve the purchase issue.
If the problem continues, you may wish to reach out to Ticketmaster Support for additional assistance.