Several users have recently reported that they have been encountering the error code 0x8007013d upon attempting to install games via the Xbox app. The error code states “Something went wrong, Give it another try. If this happens again, visit www.xbox.com/errorhelp and enter the following code: 0x8007013d.”
The said error is known to be caused due to the following reasons:
- Generic glitch – As it turns out, the most common reason behind the 0x8007013d error code is a glitch within the network that prevents the application from functioning properly.
- Corrupt cache files – On your console, temporary files and data are typically stored to enhance gameplay. As this cached data accumulates over time, it can become corrupted, resulting in poor connectivity, freezing games, or slow load times.
- Faulty updates – There are times when certain updates are corrupt and install buggy files within the system. Such updates can be both automatic and manual, and in this case, it is best to either uninstall the update or wait for a new update to roll in.
Now that we know about the potential causes, let’s have a look at how to resolve this issue.
Perform Soft Reset
The term soft reset (aka soft reboot) refers to the restarting or rebooting of a mobile device, a PC, or a computer. By doing this, all applications are closed and the random access memory is cleared out. A soft reset does not cause any loss of settings, applications or user data, whereas a hard reset may. Most soft resets are performed to fix problems with applications.
Here is how you can soft reset your Xbox app to resolve the error code 0x8007013d:
- Turn off the console and unplug its power cord from the electrical board.
- Wait for 30 seconds and then plug the power cord back in.
- Now press and hold the BIND button and EJECT button simultaneously.
- Next, click the Xbox button.
- After you listen to the two sounds of power-up, you can release the BIND and EJECT buttons.
- This will redirect you to the troubleshooting menu. From there, click Reset this Xbox and then select Keep my games and apps.
Restart Your Router
One simple method of resolving the error code 0x8007013d is to simply reset the router to its factory settings. Upon logging back in a few minutes later, you should be able to use Xbox without any issues.
Reset your router’s settings by pressing the physical reset button for 10 seconds or more. Typically, all the LEDs blink simultaneously when the reset process is completed successfully. You might have to use a needle or another similar sharp object to reach the router reset button.
Note that this will also reset default router/modem login credentials. The username and password will most likely be restored to their defaults.
You may also be experiencing this issue because your DNS is not working.
DNS servers convert domain names into IP addresses that are readable by machines. Most people use DNS servers provided by their ISP with an unknown quality status. When DNS is the problem at hand, switching DNS services can both speed up your internet usage and prevent errors like the error code 0x8007013d.
Here is how you can change DNS settings on your Windows:
- Launch the Xbox application and open Settings.
- Select All Settings and then click on Network.
- Head over to select Advanced settings.
- Click on Select DNS settings and then click on Manual.
- Now set Primary DNS to 22.214.171.124 and Secondary DNS to 126.96.36.199. If the said two DNS addresses do not work, use 168:126.63:1 as primary and 168:126.63:2 as secondary.
- Finally, check if the error code 0x8007013d is resolved.
Install Using the Xbox App
Alternatively, you can also try installing your desired game using the Xbox application on your iOS or Android device.
Here is what you need to do:
- Launch the Xbox application on your mobile device and head over to My Library near the bottom-right of the app.
- Now tap on any game and select Download to console.
- Select the console you’d like to install to from the on-screen prompts.
Clear and Reset Mac Address
A Mac is an address that stands for Media Access Control, and it is not the same as an Apple Macintosh computer. Each device on a network is uniquely identified by a MAC address.
As it turns out, a glitch within a Mac address can also result in the error code 0x8007013d. An easy way to resolve this issue is to reset the Mac address.
Here is how you can do that:
- Launch the Xbox application and open Settings and go to All Settings.
- Head over to Network and go to Network settings.
- Select Advanced settings.
- Then, head over to Alternate MAC address.
- Click on Clear.
- Once the process is completed, select Restart and check if the issue is resolved.
Reinstall Xbox App
In the event that none of the above solutions resolve the issue for you, it is very likely that it is a problem with the Xbox installation files. In this case, you may be able to resolve the issue by removing the application and installing it again.
Follow these steps to do so:
- Type Control Panel in the search area of your taskbar and hit Open.
- Under Programs, click the Uninstall a program option in the Control Panel.
- Locate the Xbox app in the list of installed applications and right-click on it.
- Select Uninstall and wait for the process to complete.
- Afterward, restart your system so you can get rid of any residual files.
- Upon reboot, install the app back again and check if the error code 0x8007013d is resolved.