Fix: EA App Won’t Stay Signed In on Windows

When opening the EA App, you may be asked to log in again even after selecting Keep me signed in. This usually happens because the EA App cannot save or reuse its session token (the file/data that proves you already authenticated).

The most common reasons are corrupted cache, a broken trusted-device record, or local EA folders holding invalid sign-in state. Less commonly, wrong system time or Windows/security permissions stop the app from writing the session files it needs.

This guide applies if: the EA App logs you out every time you relaunch the app (or restart your PC) even after ticking Keep me signed in, and you are not getting a “wrong password” error, just a repeated sign-in screen.

1. Update EA App

Updating replaces outdated client files and refreshes the sign-in modules that manage session saving. This helps when the issue started after an update, crash, or partial install that left the auth components inconsistent.

1. Close the EA App completely (also exit it from the system tray).
2. Press Windows + E and go to:

C:\Program Files\Electronic Arts\EA Desktop\

3. Find the updater in that folder.
   
4. Right-click EAUpdater.exe > Run as administrator.
   
5. Finish the update and restart your PC.

If you can’t find EAUpdater.exe: EA App may be installed on another drive or folder. Use the in-app update option (if shown) or reinstall the latest EA App installer, then sign in again.

2. Untrust the Affected PC and Log In Again

If the EA account’s trusted device entry is stale or mismatched, EA may refuse to reuse the saved session even if you ticked Keep me signed in. Removing trusted devices forces EA to rebuild that trust record on the next login.

1. Go to the EA Account Settings page.
2. Log in to your account.
3. Open Security and Privacy.
   
4. Scroll to Trusted Devices and expand it.
   
5. Remove trusted devices (or at least the affected PC if you can identify it).
   
6. Open the EA App and sign in again.
7. Tick Keep me signed in and complete any verification prompts.

Note: If you use Google/Apple/Steam/Xbox login, you may be asked to re-authorize once. This does not unlink your account, it only rebuilds the trusted-session link.

3. Delete Cache

Cache corruption is the most common reason the EA App “forgets” sign-in. Clearing it forces a fresh rebuild of local auth state, which often restores proper token saving immediately.

1. Close the EA App completely (end it from the system tray or Task Manager).
2. Press Windows + R, type %localappdata%, press Enter.
   
3. Open EA Desktop > open cache.
   
4. Delete everything inside cache (do not delete the EA Desktop folder itself).
   
5. Reopen EA App, log in, and tick Keep me signed in.

If you use antivirus or Windows Defender hardening: make sure EA App is allowed to write to user folders. Controlled Folder Access can block session files silently, which makes the app ask for login after each restart.

4. Reset EA Desktop Data in ProgramData

If the session still resets, the machine-level EA data in ProgramData may be corrupted. Resetting this forces EA App to rebuild clean configuration and session-related files on next launch. This usually does not delete game files, but it can affect install detection until you re-detect or repair games.

Recommended: rename the folder first so you can roll back quickly.

1. Close the EA App completely.
2. Press Windows + R, type %programdata%, press Enter.
   
3. Open the EA Desktop folder.
4. Rename it (example: EA Desktop to EA Desktop.old). If rename fails, confirm EA App is not running in Task Manager.
   
5. Open the EA App and sign in again.
6. Tick Keep me signed in, then close and reopen EA App once to confirm it persists.

If renaming didn’t help: keep the new folder (EA rebuilds it automatically). You can restore the old one by deleting the new folder and renaming EA Desktop.old back to EA Desktop.