After upgrading to Windows 10, many users started complaining of constantly seeing the blue flashing loading circle (Windows’ patented “loading” icon) next to their mouse pointer. Affected users’ computers seemed like they were constantly running a task or “loading” something, making it impossible for affected users to smoothly conduct their day-to-day affairs on their computers. This issue causes an affected user’s mouse pointer to become busy with another task, meaning that using it for something else – like double-clicking on something or even right-clicking anywhere to open a context menu – becomes damn near impossible.
The majority among the pool of Windows 10 users who have been affected by this issue are people who either have a laptop that came with a fingerprint scanner built into it for added security or a computer that they have bought and attached a fingerprint scanner to. All of the other affected users were suffering from this problem because of a third-party software or driver, but the culprit behind this issue, in almost all cases, was found to be an input device or a third-party application or driver paired with an input device. This problem has mainly plagued users of HP and ASUS computers, but there is nothing stopping it from victimizing Windows 10 users who have computers manufactured by other brands.
Thankfully, this problem can be resolved regardless of whether you have an HP computer, an ASUS computer or a computer of any brand that has a biometric device, and here’s how:
Solution 1: For HP users
For HP users with biometric devices on their computers, the culprit is an HP application for biometric devices known as HP SimplePass. HP SimplePass facilitates the use of a biometric device with an HP computer and also allows users to control what their biometric device does. However, the application just doesn’t pair very well with Windows 10, consequently giving rise to this issue. If you are an HP user experiencing from this problem and you have HP SimplePass installed, all you need to do in order to fix this issue is disable one of HP SimplePass’s features. To do so, you need to:
Launch HP SimplePass.
Click on the Settings button (denoted by a gear) in the top-right side of the window.
Uncheck LaunchSite under Personal settings.
Click on OK.
Poof! No more blue flashing loading circle next to your mouse pointer, and you can use your mouse pointer how it was meant to be used.
Disabling this feature of HP SimplePass still leaves the HP utility entirely usable, but if you don’t use it and don’t even plan on using it, it would probably be best if you uninstalled it entirely to prevent any further issues in the future.
Solution 2: For ASUS users
For ASUS users experiencing this issue, the culprit in almost all cases was a piece of input software named Asus Smart Gesture designed and distributed by ASUS itself. Most of the ASUS users who have suffered from this problem in the past were able to fix it by simply killing Asus Smart Gesture or, if possible, uninstalling it entirely. If you are suffering from this issue and using an ASUS computer, be sure to give this solution a shot.
Solution 3: For all affected users that have biometric devices
If you have basically any computer that has a biometric device and are suffering from this issue, one of the best methods that you can use to resolve it is to simply disable your biometric device. Yes, disabling your biometric device will leave it unusable, but you decide what’s better – an unusable biometric device or an unusable mouse pointer. To disable your computer’s biometric device, you need to:
Press Windows Logo key + X to open the WinX Menu.
Click on Device Manager.
Expand the Biometric devices
Right-click on your computer’s biometric device and click on Disable.
Restart your computer, and there should no longer be a blue flashing loading circle next to your mouse pointer and your mouse pointer should be entirely usable.