How to Fix Black Ops 6 Stuck on Loading Player Stats?

Launching Black Ops 6 often causes the game to freeze on the “Loading Player Stats” screen, blocking access to the main menu. This happens because the game can’t load your player information from the server, usually due to a timeout or syncing problem.

The most common reason is broken or incompatible loadouts (especially with MW2/MW3 weapons). Other possible reasons include network issues, corrupted data, or account syncing errors.

In this article, we will discuss different ways to solve this error.

1. Delete the Players folder

Because corrupted or misconfigured player profile data often causes Black Ops 6 to freeze at the loading player stats screen, the first troubleshooting step is to delete the Players folder.

1. Open File Explorer by pressing Win + E together.
2. Go to your Documents folder on the left, then open the Call of Duty folder.
3. Find and delete the folder named Players.
   
4. Once finished, start the game again and check if the issue is resolved.

If you’re encountering this problem on Xbox, you’ll need to delete the reserved space that Black Ops 6 uses. To do this, follow the steps outlined for clearing reserved space by clicking here.

2. Update Windows

Running an outdated version of Windows might cause conflicts with game files, resulting in issues like loading screens getting stuck. Updating Windows ensures your computer has the latest drivers, bug fixes, and compatibility upgrades, which are often necessary to run new games smoothly.

1. Press the Win key and type Check for updates.
2. Press Enter to open your Windows Update settings.
   
3. Click Check for updates and download any available updates.
   
4. After installing updates, restart your computer to finish the process.

3. Use a Hotspot Connection

If there are problems with your regular home network, such as slow speeds or router restrictions, switching to a mobile hotspot can help you figure out if your network is the source of the issue.

To use a mobile hotspot, turn it on from your phone and make sure your PC is connected to that network. If your device doesn’t have a Wi-Fi adapter, just connect your phone to your PC via USB cable and enable USB tethering to share your phone’s internet.

4. Download through Battle.net

We’ve noticed that players who downloaded Black Ops 6 using Steam are more likely to have this problem, while those who used Battle.net rarely experience it. If you’ve tried all of the above steps and the problem continues, consider downloading Black Ops 6 from Battle.net instead.