How to Fix This Apple ID Has Not Been Used in the iTunes Store Error

The error “Apple ID Has Not Been Used in the iTunes Store” often occurs when you attempt to access the iTunes Store or App Store with an Apple ID that has not been fully set up or has not been used for purchases within these services. This issue is more commonly encountered by users who have recently created a new Apple ID and try to download or buy an app without completing all the necessary account configurations, such as verifying payment and shipping information.

This Apple ID Has Not Been Used in the iTunes Store

Even if it’s not the first time you’re using the account, this error can occur, acting as a barrier to access various Apple services and continuously appearing despite several sign-in attempts.

The underlying reasons for this error typically include problems with the payment method on record, a lack of billing or shipping addresses linked to the Apple ID, or not accepting the terms and conditions when the account was created. These details are essential for purchasing or downloading apps, regardless of whether they are paid or free.

1. Complete Your Apple ID Setup

Tapping the Review button in the pop-up box with the message “Apple ID Has Not Been Used in the iTunes Store” will lead you to a screen where you must accept Apple’s media services terms and conditions by enabling the toggle. Failing to do so will prevent you from proceeding past this error and making your desired purchases.

On the subsequent screen, you will be prompted to choose a payment method and enter a billing name and address. To discover the available payment methods for your region, click here.

Ensure you complete all required fields. You may select “None” as the payment method if you prefer not to add a credit/debit card. It’s important to note, however, that by choosing this option, you will be limited to installing only free apps henceforth.

Complete Your Apple ID

Once you’ve completed these steps, your Apple ID setup will be finalized, and you will be able to install applications on your device.

2. Add or Update Payment & Shipping Details

If tapping “Review” in the pop-up message prompts you to enter your Apple ID password and loops you back to the same message, it’s possible that the provided shipping and billing details are incorrect or outdated. It is essential to keep this information current, updating it whenever changes occur.

Navigate to the Settings app to verify your information for any discrepancies. A mismatch between the payment details your financial institution updates automatically and the card details associated with your Apple ID could trigger this error and block further downloads from iTunes and the App Store.

  1. Open Settings.
  2. Go to your Apple ID profile.
  3. Select Payment & Shipping from the list.
  4. Enter your Apple ID password if prompted.
  5. If you need to add a payment method or wish to add a new one, tap Add Payment Method.
    Add Payment Method
  6. Complete the required fields and select Done.
  7. To update an existing payment method, select it and tap Edit in the top-right corner of the screen.
  8. Input the updated details and select Done.
    This Apple ID Has Not Been Used in the iTunes Store

3. Verify Your Apple ID Email Address

The email address associated with your Apple ID must be valid and verified. Failure to verify it will prevent you from accessing various applications and features offered by both Apple and iCloud. Consequently, you are likely to encounter issues and error messages, especially when trying to install an app from the App Store.

If you have not received a verification email from Apple, be sure to check your Spam or Junk folder for any missing emails. Once you find it, immediately follow the instructions provided in the message to access the Apple platform.

4. Check Your Network Connection

An unstable or weak internet connection could be another reason you are experiencing errors and are unable to process downloads or update payment details. To check signal strength, look at your Wi-Fi signal bars; a single bar typically indicates poor network strength.

You can utilize online tools to test your internet speed and decide whether to switch network types (e.g., from Wi-Fi to Cellular Data, or vice versa). Alternatively, reduce the number of devices connected to the same network or reboot your router if necessary.

  1. Open the Settings app.
  2. If you’re using Wi-Fi and want to switch to Cellular Data, go to Wi-Fi and turn off its toggle.
    Wi-Fi settings
  3. Then, go to Cellular to enable it.
  4. If you’re using Cellular Data and prefer Wi-Fi, switch off Cellular and turn on Wi-Fi.
    Cellular settings

5. Re-Login to the App Store

Should a temporary glitch or bug affect your current session, logging out and then back in with your Apple ID may alleviate and resolve the issue. This action will refresh your account as well as the related Apple services.

On iPhone/iPad:

  1. Open the Settings app on your device.
  2. Tap on your Apple ID.
  3. Next, select Media & Purchases.
  4. Choose the Sign Out option.
    Media & Purchases
  5. Confirm by tapping on Sign Out again.
  6. Proceed to the App Store.
  7. Select the Continue option. You will be prompted to decide if you want to enable Personalized Ads, choose as desired.
  8. Then, tap on the Profile icon.
    This Apple ID Has Not Been Used in the iTunes Store
  9. Enter your Apple ID and password, then tap Sign In.

On Mac:

  1. Open the App Store.
  2. Click on Store at the top of the screen.
  3. Choose Sign Out from the dropdown menu.
    App Store Mac
  4. To sign back in, click on the Sign In button at the bottom-left corner of the App Store.
  5. Enter your credentials to log in again.

6. Contact Official Apple Support

If you’re still encountering the “This Apple ID Has Not Been Used in the iTunes Store” error, it’s advisable to contact Apple Support. Select your issue and region (if prompted) to access the appropriate support options.


Abdullah Iqbal

Abdullah is a Google IT certified Help Desk Technician with extensive experience in providing technical support to system users. He has a proven track record of effectively resolving IT issues, and is adept at working with tools like Jira and ZenDesk to efficiently manage support tickets. Abdullah is committed to staying up-to-date with the latest technological advancements and constantly seeks to improve his skills and knowledge through professional development opportunities.