Some users have reported that they encountering the ‘Error Code 9068‘ (Unable to process your request) when using Amazon Prime Video. In the majority of reported cases, this error pops up when users attempt to access channels through Prime Videos or when attempting to access the Settings menu.
After investigating this issue, we’ve managed to identify several different culprits that might contribute to the apparition of this particular error code. Here’s a shortlist of potential culprits:
- Underlying server issue – As it turns out, you can expect to see this error code if the Amazon Web service is currently dealing with a widespread issue that affects the streaming service. In this case, there is no fix other than waiting for Amazon Prime developers to resolve the problem.
- Device registration glitch – According to some affected, this problem can also occur in an instance where the Amazon Prime records about a particular device that you’re using are flawed. In this case, you should be able to fix the problem by de-registering the device and registering it again.
- Geo-lock enforced by Amazon Prime – As it turns out, this error code can also occur if you’re trying to stream Amazon Prime content from a location in which this service is not officially launched. To avoid a geo-lock of this kind, you should go utilize a ‘safe’ VPN service to make your location.
Method 1: Checking for server issues
This is by far the most common scenario that will cause the 9068 error code. This problem was reported massively in the past when a widespread issue with the Amazon Web Service effectively broke streaming for a lot of affected users around the globe.
If this scenario is applicable, the issue will be completely beyond your control. All you can do is investigate the problem to see whether other users are currently finding themselves in a similar situation.
To verify whether you’re actually dealing with an Amazon server issue, start by checking services like IsTheServiceDown and DownDetector and see if others are dealing with similar issues.
In case the investigation reveals an underlying server issue with Amazon, none of the potential fixes below will be effective in your case. All you can do in this case is wait for Amazon to fix the problem on their side.
However, if you found no evidence that the 9068 error code is currently occurring massively in your area, move down to the next potential fix below.
Method 2: De-Registering the device
A lot of users affecting by this error code have reported that they managed to fix this problem by de-registering the device where they encountered the 9068 error on and then register it again.
This is done using a dedicated Amazon link that you need to connect your Amazon account with. Here’s a quick guide on how to de-register an Amazon Prime device before registering it again:
- Visit the Amazon pin link and log in with the same account you use to connect to Amazon Prime.
- Once you insert your username, your password, and you are successfully signed in, scroll down to the Registered Devices section and click on the Deregister button associated with the device that is giving you issues.
- At the next screen, confirm the de-registering of your device by clicking on Deregister (under Deregisted this device).
- Now that your device was successfully de-registered, log out of your Amazon Prime account, then return to the Amazon Pink login screen and complete the login procedure once again.
- After you are signed back in, return to the Registered Devices section and click on the option that says Register Your Device.
- Next, go through the on-screen prompts to select the specific device you want to register, then complete the operation.
In case the same problem is still occurring, move down to the next potential fix below.
Method 3: Using a VPN client
If you’re attempting to stream Amazon Prime content from an area in which this service is not officially launched, you can expect to see the 9068 error due to a geographical restriction enforced by the streaming service.
One workaround that will help you avoid the error, in this case, is to use a ‘safe’ VPN client to make it seem like you’re accessing Amazon Prime from a location that doesn’t violate any geo-restrictions.
To make things easier for you, we’ve made a list of user-verified VPN clients that were confirmed to work well with Amazon Prime users:
- Super Unlimited Proxy
- HMA VPN
Install any of these VPN services (all of them include a free plan) and see if the problem is resolved when you’re tunneling your connection through a location that’s supported by Amazon Prime.