How to Fix Helldivers 2 Server Connection Error 10002038

When players of Helldivers 2 encounter the error code 10002038, they typically experience an inability to connect to the game’s servers. This is often accompanied by a message indicating that a retry will be attempted every 30 seconds. The issue is generally due to the game servers reaching their full capacity, thus preventing new connections.

Additionally, the problem seems exacerbated by what might be an internal network error within the game’s infrastructure, which suggests that changes or fixes made to the game could inadvertently disrupt other functions.

Another factor contributing to the error code 10002038 is a surge in server demand, possibly beyond what the developers anticipated. This can result in a crowded server environment, making it difficult for players to log in or, in more severe cases, completely preventing them from finding games and seeing other players online. This situation reflects a significant challenge regarding server management and capacity planning.

For players affected by this error, it is recommended to exercise patience and check for official updates from the game’s developers, as resolving these issues often requires backend intervention to enhance server capacity or efficiency. Additionally, staying informed by monitoring official forums and community discussions can provide real-time information and potential solutions shared by fellow players or the game’s support team.

Before diving into troubleshooting methods, attempt a quick fix by restarting the game multiple times, which has resolved the issue for several users. Please give it a try before proceeding with the methods below. Also, ensure no VPN applications are running in the background while playing Helldivers 2.

1. Power Cycle Your Router

Power cycling your router has resolved the issue for many affected users, suggesting that network speed or connection issues may lead to this error. Power cycling essentially means restarting your router. If it has been some time since you restarted it, try power cycling to see if that resolves the issue.

  1. Unplug the router from the power socket.
  2. Wait for at least 2 to 3 minutes, then plug the router back in.
  3. Turn on the router and check if the issue has been resolved.

2. Reinstall the Anti-Cheat and Validate Game Files

For some users, error 10002038 could result from issues with the nProtect GameGuard anti-cheat system. Unlike other anti-cheat programs such as EasyAntiCheat, VAC, or BattlEye, this system’s files are tied to the game and cannot be uninstalled directly.

Reinstalling or validating game files can help reinstall the nProtect GameGuard system and repair any corrupted game files that might be causing the issue.

  1. Open Steam and navigate to your Library.
  2. Right-click on Helldivers 2 and select Properties.
  3. Click on Local Files on the left and then click Verify Integrity of Game Files.
  4. Uninstall the anti-cheat when prompted by clicking Yes; it will be reinstalled afterward.
  5. Relaunch the game to see if the error is resolved. If not, repeat the validation process several times.

3. Turn Off Cross-Play Feature

The Cross-Play feature, which enables gameplay with players on different platforms, such as PlayStation 5, can sometimes lead to compatibility issues. If you manage to enter the game, it is advisable to disable Cross-Play.

  1. Press the Esc key and go to Options.
  2. Under Gameplay, turn off the Cross-Play feature.
  3. After doing so, verify whether the issue still occurs.

4. Delete Saved Game Files

Helldivers 2 stores its save files, such as configurations and cache, in the AppData folder on Windows. If these files become corrupted, it could destabilize the game. Deleting the saved game folder allows the game to create fresh save files.

  1. Right-click on the Start Menu and select Run.
  2. Type %appdata% in the input box and click OK to open the folder.
  3. Navigate to the Roaming folder and delete the Arrowhead folder.
  4. Relaunch the game to check if the error persists.

In conclusion, if none of these solutions work, consider reinstalling the game. This will address any corruption in the game files that might be leading to the issue. Should this not resolve the problem, it is likely an issue with the game server, which will require attention from the game’s developers.


Hamza Mohammad Anwar

Hamza Mohammad Anwar is an intermediate JavaScript web developer with a focus on developing high-performance applications using MERN technologies. His skill set includes expertise in ReactJS, MongoDB, Express NodeJS, and other related technologies. Hamza is also a Google IT Certified professional, which highlights his competence in IT support. As an avid problem-solver, he recreates errors on his computer to troubleshoot and find solutions to various technical issues.