How Fix 0x8E5E0643 Microsoft Store Error?

Error Code '0x8E5E0643' Summarized:
  • Microsoft Store error 0x8E5E0643 occurs when downloading, installing, or updating apps.
  • The main causes of this error are Microsoft Store not working properly or Local User account issues.
  • To fix Microsoft Store error 0x8E5E0643 create a new user account or reset Microsoft Store using Command Prompt.
  • If nothing works to resolve the error, reach out to Windows support team via Help app or online support pages.

The 0x8E5E0643 Microsoft Store error occurs when downloading and installing apps on Windows 11 or Windows 10. The error is caused by a corrupted or outdated Microsoft Store cache. In this article, we will focus on the best solutions for 0x8E5E0643 error and what causes it on Microsoft Store. 

How Fix 0x8E5E0643 Microsoft Store Error
Fix 0x8E5E0643 Microsoft Store Error

It is quite annoying when you can’t get your apps from Microsoft Store. In some cases, the error occurs in the installation phase after successfully completing the download. Some reports indicate that the error may also occur when updating existing programs on your Windows PC. Unfortunately, this limits users from getting new updates and fixing bugs associated with older versions of their apps. 

What are the causes of the 0x8E5E0643 Microsoft Store error?

The Microsoft Store error 0x8E5E0643 can be triggered by several factors. However, the main cause of this error is Microsoft Store failing to work due to corrupted files, or temporary bugs and glitches within the app. Here are more reasons why you get 0x8E5E0643 Microsoft Store error on Windows 11 or Windows 10:

  • Windows user account issues: If your user account has an issue, it will trigger the error and you won’t be able to download and install an app or update.
  • Outdated Microsoft Store cache: Outdated cache data on Microsoft Store app can make the app work incorrectly affecting how it downloads and installs apps on your computer.
  • Microsoft Store server issues: Sometimes, the servers might be down and you might have to wait for a few minutes before you reattempt the installation.
  • Unstable internet connection: An unstable Internet will definitely make Microsoft Store fail to download any app. Ensure your Internet is reliable. 
  • Operating system issues: Your OS might have corrupted files, outdated, etc, and all these issues can trigger the 0x8E5E0643 Microsoft Store error.

How Do I Fix the 0x8E5E0643 Microsoft Store error?

Having known why the 0x8E5E0643 Microsoft Store error occurs, you can now apply working solutions to fix the issue. First, restart your computer and see if the bug will be fixed. If you still get the 0x8E5E0643 Microsoft Store error when downloading, installing, or updating apps on Microsoft Store, try the following solutions:

  1. Run Microsoft Store troubleshooter: The troubleshooter diagnoses any issues with Microsoft Store, fixes them automatically, or suggests what steps you need to take. Unfortunately, a user may not be able to pinpoint some app issues and that’s why a troubleshooter comes in handy. 
  2. Repair system files: Corrupted, missing, or damaged system files can lead to the 0x8E5E0643 Microsoft Store error. To fix this, you need to repair these files by running System File Checker (SFC) or Deployment Image Servicing and Management (DISM). These tools detect and repair corrupted system files automatically.
  3. Check your internet connection: Sometimes, internet issues can cause lots of problems. If network issues are the cause of the Microsoft Store error, check your Wi-Fi connection, router, internet settings, etc. If the issue is beyond your skills, you can contact your ISP. 
  4. Create a new User account: There are some instances where your account might have issues that make Microsoft Store fail to download or install apps or updates. The only way is to create a new user account or contact support for individualized assistance.
  5. Delete the Software Distribution folder: The responsibility of this folder is to store files that help in installing new updates on your PC. These files can become corrupted and the only way to resolve this is by removing the folder and allowing Windows to create a new one automatically. 
  6. Reset Microsoft Store Cache: Like other programs, Microsoft uses stored cache to deliver a better user experience. The cache data can be broken or outdated and resetting it can fix the issue. 
  7. Re-register Microsoft Store: This helps when Microsoft Store is not working properly. This procedure ensures that the app goes back to normal function. The aim here is to ensure that settings and configurations are set to optimum standards of operation. 
  8. Remove LAN proxy settings: Some proxy settings and configurations can trigger Microsoft Store to function abnormally. Next, try to check these settings and ensure that none trigger the error. We will look at this later on. 

1. Run Microsoft Store troubleshooter

  1. Press the Windows button + I to open the Settings app.
  2. On the left side, click on System
  3. Select Troubleshoot.
  4. Go to Other troubleshooters, locate Microsoft Store Apps; click on it and select Run.
    How Fix 0x8E5E0643 Microsoft Store Error
    Run Microsoft Store Apps troubleshooter
  5. Next, proceed with the process by following the on-screen directions.

2. Repair system files

  1. Type CMD on the search box and select Run as administrator.
  2. On the Command Prompt window type or copy and paste the following Command Prompt and hit Enter:
    sfc /scannow
  3. Once the process is over, restart your computer and check if the error is resolved.
    How Fix 0x8E5E0643 Microsoft Store Error
    Repair system files
  4. If the error still appears, open the Command Prompt as an admin, type in the following command lines, and press Enter after each:
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth

3. Check your internet connection

If your internet is slow or unstable, try to disconnect internet cables, routers, etc. Also, you can reset network settings and see if the issue is fixed. If nothing works, contact an expert or your Internet Service Provider. 

4. Create a new User account

  1. Open your Settings app by pressing the Windows button + I and select Accounts. Alternatively, you can click the setting icon if it’s pinned on the taskbar.
  2. Go to Family & other people and then select Add someone else to this PC.
  3. Select I don’t have this person’s sign-in information and then click Add a user without a Microsoft account.
    How Fix 0x8E5E0643 Microsoft Store Error
    Create a new user account
  4. Next, write your username, and password. Optionally, type your password hint.
  5. Click Next, wait for the account to be created, and select a standard user or an administrator. Hit Finish to wind up the process.
  6. Now, use the new account to access Microsoft Store and try to install your apps. 

5. Delete the Software Distribution folder

  1. To open SoftwareDistribution folder, press the Windows button + R and type the following path name in the Run box, and hit Enter:
  2. Permanently delete DataStore and Download sub-folder
    How Fix 0x8E5E0643 Microsoft Store Error
    Delete SoftwareDistribution Folder
  3. Finally, reboot your PC and see if the issue has been fixed.

6. Reset Microsoft Store Cache

  1. First, open the Run dialog box by pressing the Windows button + R
  2. Next, copy and paste wsreset.exe in the box and hit Enter.
    How Fix 0x8E5E0643 Microsoft Store Error
    Reset Microsoft Store
  3. Command Prompt will automatically open and start the process. Wait for the process to end and see if the issue is fixed. Here, Microsoft Store will also open automatically. 
  4. Alternatively, you can open Command Prompt as an admin and enter the following command line, hit Enter and wait for the process to complete.

7. Re-register Microsoft Store

  1. Type PowerShell on the Windows search box and select Run as administrator.
  2. Type the following command line on the elevated Windows PowerShell.
    Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
  3. Finally, once the command execution is complete, restart your computer and see if you have resolved the 0x8E5E0643 Microsoft Store error.
    How Fix 0x8E5E0643 Microsoft Store Error
    Re-register Microsoft Store

8. Remove LAN proxy settings

  1. On the Windows search box, type Internet options and click Internet Options from the results.
  2. Next, go to the Connections tab and at the bottom of the window click on the LAN settings option.
  3. Untick the box next to Use a proxy server for your LAN.How Fix 0x8E5E0643 Microsoft Store ErrorRemove Proxy settings
  4. Finally, select OK and see if you have fixed the error 0x8E5E0643.

Need more help?

It’s our hope that one of the solutions in this article helps you resolve the 0x8E5E0643 Microsoft Store error. Unlikely, if nothing works entirely, we recommend contacting the Windows support team through the Help app or the Microsoft support team online. Alternatively, you can leave a message in the comment section and one of the experts will reply as soon as possible

0x8E5E0643 Microsoft Store Error - FAQs

Why can’t I install apps on Microsoft Store?

You may not be able to install Microsoft Store apps due to app file corruption or the user has turned off the Windows Defender Firewall. Also, there could be an issue with Microsoft Store Licencing issues. Remember you need to restart your PC and sign in to the downloaded app for it to start working on your Windows computer.

Is it safe to delete the Microsoft cache?

Deleting the Microsoft cache of any Windows app is safe and helpful if the app is experiencing certain issues. For example, it helps to fix sync and file corruption issues. After deleting the cache, the sync process starts immediately and automatically if you have reliable internet or you may need to manually initiate the syncing process.


Hamza Mohammad Anwar

Hamza Mohammad Anwar is an intermediate JavaScript web developer with a focus on developing high-performance applications using MERN technologies. His skill set includes expertise in ReactJS, MongoDB, Express NodeJS, and other related technologies. Hamza is also a Google IT Certified professional, which highlights his competence in IT support. As an avid problem-solver, he recreates errors on his computer to troubleshoot and find solutions to various technical issues.