Xbox One shows error code 0x97e10bca mainly due to conflicting applications. This error can also be caused by conflicting console settings of Xbox One as well. Due to this error, users cannot access certain live services and certain applications/games do not work as well.
Xbox officials haven’t responded to the error message in any of their forums. This issue started occuring after a recent update and can be solved easily using the methods listed below.
What Causes Xbox One Error Code 0x97e10bca?
- Conflicting Apps: Sometimes, a recently installed application can hinder the operations of Xbox One and thus cause the error message 0x97e10bca.
- Stuck Operation: Xbox One tends to get stuck while operating and cause different type of error messages which includes the one under discussion. This is usually a temporary glitch and can be solved with ease.
- Conflicting settings of Console: 0x97e10bca error of Xbox One can also occur because of badly configured system settings. Resetting these settings or setting them as default might solve the problem.
Things to Consider Before Trying the Solutions:
Before trying any solution
- Make sure NAT for your Network is Open.
- If you are using wired internet, then move to Wi-Fi and if you are using Wi-Fi then move to the wired network. This will help troubleshoot whether there is a problem with the network or not.
- Turn off your router, wait for 1 minute and then power on the router. This power cycling might solve any network descrepancies present.
Note: Here, we are assuming that your network is working perfectly without any problems. Make sure that this is true by using the same network in different devices.
1. Reinstalling Recently Installed Application
If the Error 0x97e10bca started to appear after the installation of an application, then that application is most probably the root cause of the problem. This is very rare but this scenario occurs when the application you are installing is from third-party sources or the version of the application is not compatible with the OS version of Xbox itself. Uninstalling that application may solve the problem.
- Press the Xbox button
- Select My Games & Apps
- Select the app you want to uninstall and press the Menu button on your controller (the Start button)
- Choose Manage Game
- In the new screen, select Uninstall.
- Now check if Xbox One has started to operate without any issue.
If the Xbox One is working without any problems, it rectifies our theory that the issue was indeed with the application itself. Here, you can try reinstalling the application after performing a power cycle (next solution). If you still recieve the error message after the power cycle, it means that the application itself isn’t working properly hence you should avoid using it altogether.
2. Power Cycle Xbox One
Another common scenario which users experience is where their Xbox One consoles get into an error state or configuration. This is usually a temporary problem and is solved when all of the modules are refreshed and reset. We can achieve this by power cycling the console properly. Make sure you save all of your progress before proceeding.
- Press the Xbox button (the round button with a curved ″X″) on your controller. This button opens the guide from any screen.
- Select Settings.
- Select Turn-off console. A confirmation message will appear.
- Select Yes to confirm to turn off your Xbox.
- Now Unplug the console’s power cable. Wait for 1 minute and then plug the power cable back.
- Then power on Xbox either by pressing the power button on the console or the Xbox button on your controller and check if Xbox One is operating without any problem.
3. Perform a Factory Reset on Your Xbox One
If both of the above methods don’t work and you are still not able to connect to the internet and are experiencing the error message 0x97e10bca, there is no alternative left except to factory reset your console completely. This usually means that there are some problems relating to system settings which need to be reset to default. This can only be done through a factory reset.
Note: Make sure that you save all your progress before proceeding. All your user accounts will be erased from the console.
- On the home screen, press the Xbox button to open the guide.
- Select Settings.
- Select System.
- Select Console info.
- Select Reset console.
- You will be given two options
- Reset and keep my games & apps: Choose this option if you want to reset your console but save the user’s data
- Reset and remove everything: Select this option is you want to reset your console and completely wipe everything that is on it.
- It is recommended to select Reset and keep my games & apps.