Fix: Sign-Out Issue on Xbox Cloud Gaming and Xbox App

If you are being signed out immediately after signing up for Xbox Cloud Gaming or the Xbox App, it indicates an authentication problem preventing the system from maintaining a stable connection.

This issue often occurs due to an age limit configured in the account settings. However, other potential causes, such as outdated cache files, incorrect account credentials, or issues with the browser application, may also contribute to the problem. Now, let’s take a look at the solution to this issue.

1. Make Sure Your Date of Birth is Over 18

You’ll need to update your Date of Birth to indicate you are over 18 to access services restricted for underage accounts. This helps users comply with Microsoft’s legal requirements and content guidelines.

Note: Only update your Date of Birth if you are actually over 18. Providing false information can lead to account issues or violations of Microsoft’s terms of service. We are not responsible for any consequences resulting from the submission of inaccurate information.

1. Visit the Microsoft website and go to the Settings menu.
2. Select My Info from the left pane, and ensure the age is over 18.
3. If it’s set under 18, update it to be over 18, then check if the issue persists.
   

2. Clear Browser Cache and Cookies

If you are encountering this issue while accessing Microsoft services via the website, try clearing the browser cache or authentication cookies. This will enable the website to retrieve updated data once you authenticate with the Microsoft server.

1. Click the three dots at the top right and choose Settings.
2. Navigate to Privacy and Security from the left pane and choose Site Settings. Then, go to View Site Permissions and Data Settings.
   
3. Search for Xbox.com and Microsoft.com and click the Delete icon next to the website name.
   
4. Click Delete to confirm the action.
   
5. Once done, try accessing the Xbox or Microsoft website to see if this resolves the issue.

3. Disable VPNs or Proxies

If you are using a VPN or any other service that alters your network connection to access restricted services or features, it’s advisable to turn it off. This will help ensure a direct and stable connection, which may resolve the issue.

4. Disable Extensions/Add-ons

Sometimes, certain extensions, such as ad blockers, can interfere with website functionality, preventing it from working correctly. Disabling these extensions ensures that the website operates without any conflicts from the extensions.

1. Click the three dots at the top right and hover over Extensions.
2. Select Manage Extensions.
   
3. Here, disable all the extensions one by one until the issue is resolved.
   
4. Once done, uninstall the extension that you recently disabled, as it might be causing the issue.

5. Use a Different Browser or a Different Device

If the problem still persists, try switching to a different browser or device. This might temporarily resolve the issue by bypassing compatibility issues with the current browser or device, allowing you to access the website without errors.

6. Contact Support

If the issue is still not resolved, consider contacting the Microsoft support team. They can provide more specific guidance and help resolve the issue by diagnosing account-specific or technical issues that cannot be resolved through general troubleshooting.