How to Fix Xbox Error 0x87e00196 on Windows 10/11

When you try to install or open a Game Pass or Microsoft Store game on Windows 10 or Windows 11, the Xbox app can close suddenly and show this message:

“Something unexpected happened – Code: 0x87e00196”

This error means the Gaming Services or the Microsoft Store Install Service did not start the background tasks that handle game downloads, license checks, and launching.

Most of the time, the service fails right after a large Windows update moves or damages its files, stops the Microsoft Store Install Service, or corrupts the registry keys that register GamingServices.

Another frequent cause is a sign-in mismatch. Sign out of both the Xbox app and Microsoft Store, then sign back in with the same Microsoft account and confirm the account still shows an active Game Pass subscription before retrying the install. On rare occasions, an Xbox network outage may also stop the license check from completing.

Before we move on to the fixes, quickly open Settings › Gaming › Xbox Networking and press Check again to rule out a temporary Xbox service outage. If the status shows anything other than Connected, wait until services are restored, then continue.

1. Reinstall Gaming Services via PowerShell

Gaming Services is the background layer that enables the Xbox app and Game Pass to handle installs, updates, and launches. When “Gaming Services” is damaged, it severs that link with Windows, so Game Pass titles cannot install or start. Reinstalling it removes any corrupted files and pulls a fresh copy from the Microsoft Store.

1. Copy the command below, paste it into the PowerShell window, and press Enter to remove the current installation.

   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

   

2. After the removal completes, run this command to open the Microsoft Store page for Gaming Services.

   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

   

3. When the Store page appears, click Get to reinstall Gaming Services.
   

2. Reset Microsoft Store Cache and Re-register Apps

The Microsoft Store stores temporary files to speed up app loading, but these files can become outdated or corrupt and block Game Pass downloads. Running wsreset.exe clears the cache and gives the Store a fresh start.

In addition, the Microsoft Store or Xbox app can stop working if their registration data is damaged. Re-registering the built-in apps with PowerShell refreshes their entries and restores normal operation.

1. Press Win + R, type wsreset.exe, and click OK. A blank Command Prompt window will appear for a few seconds and then the Store will reopen after the cache is cleared.
   
2. Press Win + S, type PowerShell, right-click it, and select Run as administrator.
   
3. Copy the command below, paste it into PowerShell, and press Enter to re-register all Store apps:

   Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

   

4. When the script finishes, restart your PC.

3. Change the Default Installation Drive

Changing the default installation drive is a quick way to refresh where Windows stores new apps. It can eliminate issues caused by bad sectors, permission limits, or broken folder paths on the current drive. If the original drive has hidden errors that block the Xbox app, choosing a different drive gives the installer a clean slate and often clears the problem.

1. Press Win + I to open Settings.
2. Select System, then click Storage.
   
3. Choose Advanced storage settings and click Where new content is saved.
   
4. Under New apps will save to: pick a different drive from the list.
   
5. Click Apply to confirm the new location.

4. Reset Gaming Services and the Xbox App

Resetting the Xbox app and Gaming Services clears out corrupted settings, temporary files, and stuck background tasks that can block Game Pass installations. Use Repair first; if the error persists, choose Reset, which wipes cached data but keeps games and saves.

1. Press Win + I to open Settings.
2. Choose Apps in the left pane, then click Installed apps.
   
3. Scroll to Gaming Services, click the three dots, and select Advanced options.
   
4. Scroll down and choose Reset.
   
5. Go back to the list, find the Xbox app, click the three dots, and select Advanced options.
   
6. Scroll down and click Reset again.
   
7. After both apps are reset, restart your PC and test the installation.

If the error still appears, reinstall the Xbox app completely; a fresh installation can sometimes clear stubborn issues.