How to Fix Windows 10 stuck on Welcome Screen?

Windows 10 is arguably the most sophisticated version of the OS yet, but like all preceding versions, it is not without its quirks and faults. One of the most common issues faced by Windows 10 users is their computer becoming stuck on an unresponsive Welcome screen.

The Welcome screen is the interface where Windows 10 users log onto their computer using any one of their accounts. Finding the computer frozen on this screen is not only a widespread problem but also a highly frustrating one since it renders the affected system completely unusable.

Various factors, such as a faulty system update or an unrelated software issue, can cause a Windows 10 computer to get stuck on the Welcome screen, and this can sometimes happen unexpectedly. Regardless of the cause, it is important to resolve this issue. The most effective solution is to attempt a Startup Repair. Below are the solutions you need to follow to fix a Windows 10 computer that is stuck on the Welcome screen:

1. Disable All Connected Devices

Detaching all peripherals from your PC might seem like a simplistic approach, but it’s a proven troubleshooting step that can get your system past the Welcome screen. Peripheral devices such as USB drives, external keyboards, or even a mouse can sometimes interfere with the boot process due to hardware conflicts or errors.

By removing these external devices, you allow your computer to start without any potential disruptions, helping to fix the issue. Once you’ve successfully logged in, you can then reconnect each device one by one to identify if a particular piece of hardware was causing the problem.

2. Disconnect from the Internet

In certain situations, your Windows 10 device may attempt to perform background operations that require internet access, such as software updates or log-in assistance features. If these processes experience issues or interruptions, it might cause the system to hang on the Welcome screen.

By disconnecting the internet connection, you can stop these background activities, potentially allowing the system to bypass the problematic step and proceed to the desktop environment. This simple act of disconnecting can be an effective troubleshooting measure to get past the Welcome screen.

3. Use Automatic Repair

This handy built-in tool dives into your system to fix startup issues, scanning for irregularities and errors that might be causing the frustrating hang-up at the Welcome screen. By utilizing the self-repair mechanisms of Windows 10, Automatic Repair can often replace problematic files, restore default settings, and breathe life back into your computer without compromising your personal data.

  1. At the bottom left of the Welcome screen, you will find a power button. Click on this button.
  2. While holding the Shift key, click on Restart from the options that appear above the Power button.
    windows 10 stuck in welcome screen
  1. In the Advanced Recovery Options menu, select Troubleshoot.
  2. Choose Advanced Options.
  3. Click on Startup Repair. On some versions of Windows 10, this may be listed as Automatic Repair.

4. Use a Bootable CD/USB for System Repair

If other methods fail, repairing your PC with a bootable CD/USB is another option. This approach works by bypassing the system’s own startup sequence, utilizing external setup files and repair utilities to correct the underlying issues that prevent Windows from reaching the login screen.

By doing so, you can access advanced repair options that may restore system functionality without the constraints of a non-bootable internal environment.

Be warned that all content on the media will be erased, so back up any important files beforehand.

  1. Refer to our article on creating bootable media. There are two ways to do this: by using Microsoft’s media creation tool or by using Rufus.
  2. Insert the created media, and boot your computer from it by adjusting the BIOS settings to prioritize the USB or DVD drive.
  3. When the installation window appears, select Repair your computer found at the bottom left side of the screen.
  4. Choose Troubleshoot in the following window.
  5. Select Startup Repair.
  6. Choose the operating system to repair, which is Windows 10, in this case.
  7. Wait for the process to finish and then restart your computer.

5. Run System Checks Using Command Prompt

By executing specific commands, you search for and repair corrupted files, inspect the disk for bad sectors, and fix boot-related issues—all of which could be causing the system to hang on the Welcome screen. This step is similar to giving your computer an internal health check-up and, if successful, can restore it to its normal boot sequence.

  1. Insert the installation media and boot into repair mode as instructed previously.
  2. Select Troubleshoot and then Command Prompt.

  1. In the command prompt, enter the following commands and wait for the scans to complete. This may take some time as it involves checking all system files:
sfc /scannow

chkdsk c: /f /r

bootrec /fixmbr

bootrec /fixboot

bootrec /scanos

bootrec /rebuildbcd

Note: After attempting the methods above, you might see the error message “Automatic Repair couldn’t repair your PC.”

If none of the solutions are effective, consider booting into safe mode, backing up your data, and performing a clean installation of Windows 10.


Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.