Fix: Windows 10 Store Error “This App Can’t Open”

Many Windows 10 users have reported that either completely out of the blue or following a Windows 10 upgrade, they were no longer able to successfully open the Windows Store. The Windows Store would fail to open, and they would be met with an error message stating “This app can’t open.  There’s a problem with Store.  Please contact your system administrator about repair or re-installation.” For some users who have been affected by this problem, the Windows Store icon turned grey, whereas it stayed green for others. The “This App Can’t Open” problem can be caused by anything from non-functional DNS server addresses to an incorrect registration of the Windows Store or anything in between.

The “This App Can’t Open” error basically locks you out of the Windows Store, meaning that you can neither download any new apps nor update the ones that you already have, and this can be quite a boisterous problem. Fortunately, the Windows Store not opening and displaying the “This App Can’t Open” error can be fixed, and the following are the three most effective solutions that you can use to fix it:

Solution 1: Reset the Windows Store’s cache

For any and all Windows 10 problems pertaining even remotely to the Windows Store, it is wise move to reset the Windows Store’s cache as your very first attempt at trying to solve the issue. To reset the Windows Store’s cache, you need to:

Right-click on the Start Menu button to open the WinX Menu.

Click on Command Prompt (Admin) in the WinX Menu.

Type wsreset.exe into the Command Prompt and press Enter. Once this command is executed, the Windows Store’s cache will have been reset.


Solution 2: Change your computer’s DNS addresses

A DNS server is the server that translates URLs into IP addresses for your computer, and if your computer is communicating with a DNS server that no longer works, your Windows Store may not open and display the “This App Can’t Open” error every time you try to open it. Fortunately, this can be fixed by simply changing the DNS servers your computer connects to and communicates with.

Right-click on the Network icon in your computer’s notification area and click on Open network and sharing center.

Click on Local Area Connection.

Click on Properties.

Click on Internet Protocol Version 4 (TCP/IPv4) to highlight it.

Click on Properties.

Enable the Use the following DNS server addresses option by clicking on the checkbox beside it.

If you want to use Google’s DNS servers as your new DNS servers, set 8.8.8 as your Preferred DNS server and as your Alternate DNS server. If you want to use the DNS servers of OpenDNS – an open-source DNS service, on the other hand, set as your Preferred DNS server and as your Alternate DNS server. Both of these two selections are guaranteed to work. Once you are done changing your network connection’s DNS server preferences, make sure that you check the Validate settings upon exit option on your way out.

Click on OK. Also click on OK in the Local Area Connection Properties

Restart your computer, and when it boots up, you should be able to successfully open the Windows Store without being met with the “This app can’t open” error.

You can also see steps with images for instructions on changing DNS by Clicking Here

Solution 3: Re-register Windows Store through Windows PowerShell

Open the Start Menu.

Type powershell into the Search bar.

Right-click on the program named Windows PowerShell that appears. Click on Run as Administrator.


Type the following into Windows PowerShell and then press Enter:

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}


Once this command has been executed, your Windows Store will have been re-registered and you should now be able to open it successfully without being faced with any errors or issues.


Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.
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Fix: Windows 10 Store Error “This App Can’t Open”

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