SOLVED: Unfortunately, Google Play Services Has stopped

When Google Play malfunctions or receives an error, the Play Store app will close and a message will appear on your screen that reads ‘Unfortunately Google Play Services Has Stopped.’ This error can stop you from downloading new apps or from using the app store on your Android device. As frustrating as it may be, it can be relatively simple to fix the issue. In this article, we’ll go through the steps necessary to resolve the Play Store issues.

Unfortunately, Google Play Services Has stopped

We’d suggest trying method one first and if that doesn’t work then proceed to try method two. We also have further methods for more troubleshooting. But before moving on, switch off your phone then charge it up to 100% and then power back. Also, during the troubleshooting process, disable (although uninstalling will be better) any apps that guard privacy and optimize battery performance.

Method 1: Clear Cache

The first method for fixing the error for the Google Play Services error is to clear the cache of both the Google Play Store and Google Play Services. Follow the steps below to clear your cache for Google Play Services.

Clear Cache
  1. Open the Settings app on your device
  2. Scroll to ‘Apps’
  3. Scroll down and find Google Play services, then tap it
  4. Tap ‘Storage
  5. Tap ‘Clear Cache
  6. Tap ‘Manage Space
  7. Tap ‘Clear all Data’
Clear All Data

Next, you’ll need to follow the same steps to clear the cache for the Google Play App. Tap the home screen button on your device and then follow the next steps.

  1. Open the Settings app on your device
  2. Scroll to ‘Apps’
  3. Scroll down and find Google Play Store, then tap it
  4. Tap ‘Storage
  5. Tap ‘Clear Cache
  6. Tap ‘Clear Data’

Once you’ve cleared the cache, restart your device and attempt to use the Google Play Store. Hopefully, the issue will have been fixed and the ‘Unfortunately Google Play Services Has Stopped.’ message will no longer appear.

If this does not fix the issue, you can attempt method two below.

Method 2: Download Latest Play Store .apk Files

It may be the case that downloading the latest Play Store .apks may fix the issue for you completely. You can download new .apk files for Google Play Services and the Google Play Store below.

Google Play Services download

Google Play Store download

Download APK

To download, follow these steps from your Android device:

  1. Tap the latest available version
  2. Tap download APK
  3. Tap the Blue Download Button on the next page and wait for the countdown
  4. Tap the Green Click to Download! Button.
    Click to Download
  5. Once downloaded, visit the settings app on your device
  6. Scroll down and tap Security
  7. Tap to enable the check-box beside unknown sources.
  8. Pull down the notification bar and tap the downloaded file
  9. Go through the installation process

Next, restart your Android device. Hopefully, this should resolve the issue.

Method 3: Uninstall Updates

Sometimes there can be an error with the version of Google Play Services on your device. We’d suggest following the steps below if the methods above haven’t helped you to solve the issue. This method will help you to uninstall and reinstall updates for the Google Play Services app.

  1. Open the Settings app on your device
  2. Find and Open ‘Security
  3. Tap ‘Phone Administrators‘ or ‘Device Administrators‘.
  4. Next tap on Android Device Manager
  5. A new page, as shown below will appear
  6. On this page, tap ‘Deactivate‘.
    Deactivate This Device Administrator
  7. Next, head back to the Settings app on your device.
  8. Tap ‘Apps‘.
  9. Tap ‘Google Play Services‘.
  10. Tap the Three-dot Menu Button at the top right.
  11. Tap Uninstall Updates.
  12. Tap OK on the pop-up.
  13. Tap OK again if necessary.
Uninstall Updates of Google Play Services

Next, you’ll need to re-activate Android Device Manager

  1. Open the Settings app on your device.
  2. Find and Open ‘Security‘.
  3. Tap ‘Phone Administrators‘ or ‘Device Administrators‘.
  4. Tap on Android Device Manager.
  5. On the next page, tap ‘Activate‘.
  6. A notification will appear on your device asking to update Google Play Services. Tap the notification and install the update.

Next, restart your device – hopefully the error will have disappeared.

Method 4: Reset Apps Preferences

If nothing has helped you so far, then resetting apps to their defaults may solve the problem. If there are any restrictions imposed on Google Play services by these applications, they may get removed through this process and thus solve the problem. The undermentioned steps may be a bit different according to your device type.

  1. Go to the Settings.
  2. Go to Apps (Application Manager).
  3. Click on More.
    Open More in Application Manager
  4. Go to Reset App.
    Tap on Reset Apps
  5. A pop up will appear with confirmation to Reset Apps and what will happen after resetting the Apps. Tap on Reset Apps to confirm the resetting of the apps.
  6. Now restart your device and then check if it is clear of the current issue.

Method 5: Factory Reset

If your device is still displaying the ‘Unfortunately Google Play Services Has Stopped’ messages after following all three methods, your only choice may be to reset the device to factory settings. It’s advised to create a backup of all of your files before doing this.

After you have backed up your data, you can follow the steps below to reset your device. Doing this will revert your device to the state it was when you first purchased it.

  1. Visit the Settings app on your device
  2. Find and open backup and reset
  3. Tap Factory data reset.
    Factory Data Reset

Let us know if you have managed to resolve the Google Play Services error by leaving a comment.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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SOLVED: Unfortunately, Google Play Services Has stopped

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