How to Fix Network Adapter Error “This device cannot start. (Code 10)”?

The error message “This device cannot start. (Code 10)” is usually encountered when there’s an issue with a device’s connection to the computer or when its driver is either incompatible or malfunctioning. Network adapters are frequently affected by this error; in some scenarios, Windows may not recognize them, or they may stop functioning properly due to driver complications.

1. Disable and Re-Enable the Device

Disabling and then re-enabling a device basically instructs the operating system to stop and then reinitiate communication with the device’s hardware, a process that can sometimes clear up any conflict or error states that the device’s software is experiencing. By performing this reset, it prompts Windows to reload the device drivers, which can resolve minor inconsistencies and restore normal function.

  1. Right-click the Start Menu and select Device Manager.
    Heading to the Device Manager
    Heading to the Device Manager
  2. In the Device Manager, right-click the affected driver and choose Disable device.
    Disabling Network Adapter
    Disabling Network Adapter
  3. Having disabled it, right-click on the driver once more and select Enable device.
    Enabling Network Adapter
    Enabling Network Adapter
  4. Check if the issue is resolved.

2. Power Cycle Your Machine

Power cycling, which includes completely shutting down and restarting the computer, can reset its status. When hardware such as a network adapter stop functioning unexpectedly, a power cycle can eliminate potential software glitches or malfunctions that might be rendering the device unresponsive.

Basically, it refreshes the system’s memory and can potentially resolve issues relating to drivers or hardware that interfere with normal functioning.

2.1 Desktop

  1. Shut down your computer, then disconnect the power cable and any other peripherals.
  2. Press and hold the power button for 15 to 30 seconds.
  3. Reconnect the power cable, power on your computer, then verify if the device functions correctly.

2.2 Laptop

  1. Power off your laptop and, if possible, detach the battery.
  2. Hold down the power button for 15 to 30 seconds.
  3. Turn on the laptop and check if the error has been resolved.

3. Reinstall the Driver

Problems related to drivers often come from corruption or incompatibility issues. By deleting the troublesome driver and restarting the computer, Windows is prompted to automatically reinstall a clean version of the driver, potentially resolving these complications. Refreshing the driver software in this manner can fix any errors and restore the device to functional status.

  1. Simultaneously press Win + R keys to open the Run dialog box.
  2. Type devmgmt.msc and then press Enter to open the Device Manager.
    Navigating to Device Manager
    Navigating to Device Manager
  3. Right-click the driver in question and select Uninstall device.
    Uninstalling Network driver
    Uninstalling Network Driver
  4. Confirm the uninstallation by clicking Uninstall.
  5. Restart your computer. Upon rebooting, Windows should reinstall the driver.

4. Download the Driver from the Manufacturer

When drivers within your system become outdated or corrupt, they may not communicate effectively with your hardware. Manufacturers continually update these drivers to fix known bugs, improve performance, and ensure compatibility with the latest operating systems.

By installing the most recent driver version made specifically for your device model, you’re providing the most up-to-date translation between your hardware’s language and your computer’s operating system, thereby resolving potential conflict or incompatibility issues that could cause the error.

To locate the correct drivers, identify your system’s model number:

  1. Press Win + R, type msinfo32, and press Enter to open the System Information window.
    Opening System Information Window
    Opening System Information Window
  2. Find and make a note of your System Model information.
    Copying System Model
    Copying System Model
  3. Visit the official website of the manufacturer and search for drivers using the noted model number.
  4. Download the applicable driver.
    Downloading Network Driver
    Downloading Network Driver
  5. Proceed to Device Manager, uninstall the current driver, and then carry out the installation of the newly downloaded driver.
  6. Check if the error has now been resolved.

5. Run the Hardware and Devices Troubleshooter

This Windows built-in troubleshooter is designed to automatically scan for any hardware-related issues your system might be facing, which includes inconsistencies with device operation and driver conflicts. By finding such problems and implementing the recommended fixes, it can effectively fix the error, restoring your hardware devices back to their proper functioning state.

  1. Navigate to the Start Menu and type Troubleshoot settings.
    Opening troubleshooting settings
    Opening Troubleshooting Settings
  2. Access the Troubleshoot settings and click on Additional troubleshooters.
    Navigating to additional troubleshooters
    Navigating to Additional Troubleshooters
  3. Select the relevant troubleshooter and click Run the troubleshooter.
    Running Network Adapter troubleshooter
    Running Network Adapter Troubleshooter
  4. Follow to the on-screen instructions to deal with the particular issue being faced.
  5. If the issue is still present, use the hardware troubleshooter by pressing Win + R and typing-in the following command:
    msdt.exe -id DeviceDiagnostic
    Running hardware troubleshooter
    Running Hardware Troubleshooter
  6. Upon identifying problems, the troubleshooter will propose solutions.
    Applying a fix to the network adapter
    Applying a Fix to the Network Adapter

6. Use a System Restore

By reverting your system to a previous state where everything functioned without problems, you effectively undo recent changes that might have disrupted your device’s operation. This is particularly useful if recent updates or installations have accidentally caused the error. It’s a safe and straightforward way to get back to a point where your device drivers were working properly.

  1. Click on the Start Menu and type rstrui.
    Opening System Restore with a command
    Opening System Restore with a Command
  2. Start the System Restore interface by hitting Enter.
  3. Select Next and choose a restore point.
    Selecting a Restore Point
    Selecting a Restore Point
  4. Press Next, followed by Finish, to initiate the restoration process.
    Clicking Finish
    Clicking Finish
ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

34
    BR
    Brendon Feb 20, 2019

    Thanks! This has been the most helpful advice I have found.

    BE
    Bejs Escalante Jul 6, 2019

    Hi there is suddenly lighting in my location, im watching on youtube then after the lighting im not able to connect, and it says that code 10 error

      SW
      Shane Warren Author Jul 11, 2019

      If you have tried the above methods and they didn’t work. Contact your ISP and have them investigate the issue and check if it is on their end. If it isn’t it is possible that the Network Adapter that you are using might be bugged/broken due to electric interference due to lightning.

    TR
    Trompet Regaliz Nov 8, 2019

    Here’s another advice, i had the same problem, i just went ahead and searched Device Manager, i looked for Network Adapters, you will see there the problem, no problem just go ahead and disable it, and enable it again , it worked for me!!!

    Reply
      JR
      Jrbdog Mar 2, 2020

      This is only temporary. I’ve done the same thing but the issue always come back a few days or weeks later.

        ժя
        ժεﻪէհ яð Apr 15, 2021

        You saved my life!

      AJ
      Aaron Jebin Apr 4, 2022

      You are a king dude. I read all the points in the blog and was like WTF. Your idea was magic. It worked in a moment.

    RA
    Raj Nov 12, 2019

    Thank you.. Method 2 Perfectly worked for me.

      JU
      JunYeong Jan 12, 2020

      Yes! It worked for me too.

    MU
    Mujtaba Mar 24, 2020

    I recently had this issue with Hp Omen dc 1054nr Laptop. My wireless connections vanished and device manager gave me code 10. I opened the laptop, unplug the intel wifi6 card and then reinserted. After that the problem resolved. I didn’t disconnect the battery and never tried method 2 as i wasn’t sure about how to disconnect battery in this laptop.

    Reply
    MA
    Magicslimish Sep 1, 2020

    Intel(R) Ethernet Connection I217-LM
    I just changed my router to a NightHawk and now the cable won’t connect the PC to the internet. Its a Dell. I have searched for an updated driver – I am using the latest – and the roll back option is greyed out. In the registry there is no upper or lower values and so this sounds like a hardware problem. Any thoughts?

    SB
    Smokey Bajan Sep 11, 2020

    Here is what worked for me for Intel wireless ac9560 with Code:10 in Windows 10I initially tried the following from other sources:
    1. Dsiable/Re-enable device, and with restarts in between. No Luck
    2. Uninstall/Re-install device, and with restarts in between. No Luck
    3. 1 then 2 and Uninstall Intel PROSet/Wireless software, restart then reinstall. No Luck
    4. 3 and updating/Resetting Bios to default. No Luck
    Windows up to date and Bios both up to date.
    These method were using the most updated drivers intel has available for download.Now for what worked for me 11th September 2020:
    Links:
    1. Intel PROSet/Wireless Software, Download the lastest version. Should be a .exe file.
    https://downloadcenter.inte…2. Intel Wireless AC9560 Driver, Download the latest version. Should be a .zip containing driver files.
    https://downloadcenter.inte…Before you proceed make sure your windows and BIOS are up to date, no 100% sure if it will affect the success rate but i had already done this when attempting other solutions i found online.Steps: (May only Need Step 5+6)
    1. Disable device then uninstall via Device Manager (WIN+X then M). If the check box to delete driver data is present check it. Keep Device Manager open.2. Uninstall Intel PROSet/Wireless software via Apps and Features (WIN+X then F).3. Now Re-install Intel PROSet/Wireless software using the downloaded setup file.4. Back in Device Manager scan for hardware changes, allow windows to auto install the device. (after this step if you no longer get code:10 you may not need to continue).5. Extract the contents of the downloaded .zip to its own folder. Once done copy the entire contents of the folder to C:WindowsSystem32drivers. Replacing all files when prompted.6. Back in Device Manager, R-Click the device and update drivers.
    >Browse my computer
    >Let Me Pick
    >Have disk
    >Navigate to C:WindowsSystem32drivers
    >Select file Netwtw08.INF and continue
    >if prompted about the driver just hit install anywaysOnce installed your device should be functioning correctly, not all of these steps may need to be carried out but its what worked for me after days of trialing, brain busting and hair pulling out to get my adapter working again.

    Reply
      BA
      Barry Allen Sep 21, 2020

      Can you tell about how to do for wired devices.

        MZ
        Muhammad Zubyan Author Sep 21, 2020

        These methods will work on wired devices as well. Try them and keep me updated!

      AR
      Akhilesh Ramteke Sep 28, 2020

      My intel ac 9560 network adapter throws code 10 error whenever I start playing online game. Disabling and enabling solves the problem and works flawlessly while browsing but gives error only while playing. Will the above steps work for this? And can’t find Intel PROSet/Wireless software in apps and features should I skip that step.

        MZ
        Muhammad Zubyan Author Sep 29, 2020

        First things first check and delete “Windows update KB4556799” Make sure to reinstall your driver afterward through this Intet Driver updater:-https://www.intel.com/conte…If uninstalling that updated and installing driver doesn’t work for you try to turn off power saving option in the driver you can do that by following these steps:-1. Open Device manager
        2. Find your Intel AC 9560 Network Adaptor.
        3. Right-click and go to properties.
        4. Go to the Power Management section and uncheck “Allow the computer to turn off this device to save power” option.
        5. Restart and check if the issue still persists.If none of these solutions works for you I suggest you do the following:-Try resetting BIOS to factory defaults.Do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs, and most settings in place, and is also the most stable method to advance to the latest version.https://www.microsoft.com/s

        Reply
          LX
          Ling Xiang Xiang Dec 31, 2020

          I already follow the step to do but my laptop still has the same problem.

          MZ
          Muhammad Zubyan Author Dec 31, 2020

          What’s the model number of your laptop?

          LX
          Ling Xiang Xiang Dec 31, 2020

          I’m using Asus Tuf gaming FX505GD .

          MZ
          Muhammad Zubyan Author Dec 31, 2020

          Have you tried using the official driver they have provided? Here is the link: https://sudo.to/2ic

          LX
          Ling Xiang Xiang Dec 31, 2020

          I haven’t try it. So I need to download the Bios for Window or the Intel Wireless LAN Driver?

          MZ
          Muhammad Zubyan Author Jan 1, 2021

          You have to download Intel Wireless LAN Driver.

          LX
          Ling Xiang Xiang Jan 1, 2021

          After I download, I just extract and set up?

          MZ
          Muhammad Zubyan Author Jan 1, 2021

          Yes, that should fix the issue for you.

          LX
          Ling Xiang Xiang Jan 1, 2021

          Oh, Sir, I set up and restart again still have the same problem. When I restart the laptop the intel 9560 already has the code 10 problem. Can I know what is the main issue?

          AH
          Ahnaff Apr 11, 2021

          Did u fix it ? Im having the same problem with my laptop. Mines also Asus Tuf .

          LX
          Ling Xiang Xiang Apr 12, 2021

          No, I buy a wireless wifi adapter to connect my laptop.

          LX
          Ling Xiang Xiang Jan 1, 2021

          After that, the network become code 43. https://uploads.disquscdn.c

          MZ
          Muhammad Zubyan Author Jan 1, 2021

          We do have a dedicated article for this error code please head over to “https://sudo.to/2cl”

          LX
          Ling Xiang Xiang Jan 1, 2021

          I follow the step and restart again go back to the code 10 problem. It’s okay. Thank you for your helping. I think is my laptop problem. I’m no idea about the problem.

    HB
    Henry Bullingham Sep 29, 2020

    This worked for me! Thank you so much!!!

    ER
    Erik Mar 2, 2021

    You don’t need the same wireless card for a laptop. Almost any card will work.

    SW
    Sean Wright Jun 27, 2021

    I found uninstalling from device manager, then reboot device was successful. But what causes this in the first place? Possibly a major update 2021-06 Cumulative update for Windows 10 version 21H1 KB5003637.

    PE
    Petr Jun 14, 2022

    Thank you,
    i my case method 2 worked!
    HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter

    Petr