BEST GUIDE: Surface Pro 4 Battery Issues on Sleep

The Surface Pro 4 and Surface Book, as marvelous and ingenious as they are, had their fair share of faults when they came out. One of these faults was especially notorious – the Sleep (low power state) of these devices consumed almost as much battery life as their active state. A Surface Pro 4 or Surface Book would be put into Sleep Mode but its battery would keep on draining as though it was in use. The culprit behind this issue is the Surface Pro 4’s processor (which is also the processor of the Surface Book and numerous other non-Microsoft devices) – the Intel Skylake chipset.

The Intel Skylake inside the Surface Pro 4 stays active while the device is put into Sleep Mode, consequently causing a drain in the device’s battery life at the rate of approximately 7-9% an hour. It has been a good few months since the Surface Pro 4 (and the Surface Book) was released to the world, and even though Microsoft has noticed and publicly noticed the issue, it has not been able to come up with a viable and official fix. Thankfully for users suffering from the issue, a viable (albeit unofficial) fix for this issue has been discovered.

All that needs to be done is to replace whatever graphics driver a Surface Pro 4 being affected by this issue is using with a certain graphics driver released by Intel late last December (driver version 15.40.14.64.4352 for 32-bit systems and driver version 15.40.14.32.4352 for 64-bit systems).  To apply this fix and resolve the battery consumption during Sleep issue on your Surface Pro 4, you need to:

Click here, to start downloading the Intel graphics driver that will fix the battery consumption during Sleep issue for your Surface Pro 4.

Once the .zip file for the driver has been downloaded, extract it using an extraction/compression program such as WinRAR.

Press Windows Logo key + R to open a Run. Type devmgmt.msc into the Run dialog and press Enter.

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Expand the Display Adapters section of the Device Manager. Right-click on your Surface Pro 4’s current display driver and click on Update Driver Software

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Click on Browse my computer for driver software. Click on Browse, browse to the directory where you extracted the Intel driver’s .zip file to, click on the file/folder that the .zip file contained to select it and click on OK.

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Allow your Surface Pro 4’s current display driver to be updated and replaced with the Intel graphics driver you downloaded. Once the replacement is successful, simply restart your Surface Pro 4, and you should no longer experience any battery depletion when you put your Surface Pro 4 into Sleep Mode.

ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

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    MB
    Mike Boyer May 18, 2021

    My system says it already has the best driver installed. 21.20.16.4627 but it is from 2017, so which is the latest?

      MZ
      Muhammad Zubyan Author May 20, 2021

      Even if your driver is up-to-date Install the driver provided in the article as it is more stable and will fix this battery draining issue for you.

    PM
    Peter G McDermott Jul 26, 2021

    Does the fix above also work for Surfacebooks, or only the 4? This has been driving me nuts.

      MZ
      Muhammad Zubyan Author Jul 27, 2021

      Yes, it does apply to all Surfacebooks. Let me know how it goes for you.

    RA
    Rachel Aug 25, 2021

    Just finished doing this now and JUST noticed the date this was published. This isn’t an April Fools joke, is it? I’ve had this issue for so long and seriously hoping this’ll fix it. Please tell me it’s just a coincidence haha.

      MZ
      Muhammad Zubyan Author Aug 26, 2021

      It’s just a coincidence :))

    OA
    Omar Aziz Sep 1, 2021

    I think the link you listed is wrong or outdated, there is no “I agree to the terms in the license agreement” and no files to download there…

      MZ
      Muhammad Zubyan Author Sep 1, 2021

      Thank you so much for your feedback, Intel did a theme overhaul of their website recently causing a lot of links to stop working as intended. We have updated the link.

    JP
    John P Sep 9, 2021

    I also have a 2017 Surface Pro. I do a full shutdown, rather than sleep mode, and am seeing battery depletion of approximately 0.4% / hour (10%/day) with Fast Startup off, and 0.6% / hour (14% / day) with fast startup on. Any known fix for this? Wasn’t an issue until about a year ago.

    GR
    Greg Dec 21, 2022

    My display adapter says “Intel HD Graphics 520” rather than “Microsoft Basic Display Adapter”. It is version 24.20.100.6299