How to Stop Outlook 2016 From Moving Emails to Junk or Spam Folder

Microsoft Outlook is usually provided along with Microsoft office and has a good built-in junk mail filter. It’s can be made more effective with some user input, so Outlook does a solid job of maintaining an Inbox free of time-wasting spam messages. It even lets you further customize the filtering options. With a simple interface that creates filtering rules, you can send irrelevant emails to the junk/unwanted folder. You can also set your filter to only show emails from specific accounts in your inbox, and send the rest to the spam/junk/unwanted folder.

Occasionally legit received emails are recognized as spams and moved into the E-mail junk folder in Microsoft Outlook; therefore you miss them without reading, even if these emails messages are from your important colleagues, friends or clients. The server might be flagging the email as spam, or your settings might be sending them to the junk folder.

However, you can turn off the junk E-mail filter, and let received email messages appear in the inbox folder regularly. You can also teach Outlook not to send mail from a certain email account to the junk folder: from there on, all mails from the specified email account will go to your inbox. We are going to provide you with an easy tutorial on how to disable junk E-mail filters in Microsoft Outlook and how to teach it to recognize mail in the junk folder as good mail.

Method 1: Mark spam mail in the junk folder as ‘Not Junk/Spam’

The fastest way to prevent Outlook from sending legit emails to the junk folder is to tell it that the specified email sender is not a spammer. It will then add the email sender address to the trusted sender list. To do this:

  1. Get into the Junk E-mail folder.
  2. Select the email which you want to mark as Not Junk.
  3. Then go to the Home tab, click Junk and select Not Junk from the dropdown menu
  4. Alternatively, after selecting, right-click on the emails, go to junk and then click “Not Junk
  5. After clicking Not Junk, a Mark as Not Junk dialog box will pop up, please check the Always trust e-mail from “” box and then click OK.

Then the email will be moved to the original folder. And from now on, all emails sent from this sender will not be filtered to the junk email folder anymore. You can also choose the “Never block this group of mailing list” and

Method 2: Create or add a sender email to the trusted sender list

You can add an email sender’s address to the Safe Senders list to prevent email from going to the junk folder.

  1. Select an email you want to add the sender to the Safe Senders list from the Junk folder.
  2. Right-click it, and then select Junk > Never Block Sender in the right-clicking menu
  3. Then a prompt box will pop up to remind you that the sender has been added to the Safe Senders list. Click OK and this email address will not be filtered to the Junk folder from now on.

You can always set a trusted/safe sender manually by going to the Junk Email options from the Junk option in the Home tab.

Method 3: Turn off automatic filter

Turning off automatic filter will ensure that all your emails go in through the inbox before you can delete them or send them to the junk folder.

  1. Click the Junk > Junk E-mail Options in the Delete group on the Home tab.
  2. In the Junk E-mail Options dialog box, go to the options tab.
  3. Check the No Automatic Filtering. Mail from blocked senders is still moved to the Junk E-mail folder option.
  4. Click OK

Now all email messages will be received regularly. However, those emails suspected to be spammed by the server are still moved to the Junk E-mail folder automatically, but not the Inbox folder. Emails from blocked email accounts/sender are also sent to the junk folder. To clear the blocked sender’s list, follow the steps below.

  1. After step 2 above, click the ‘Blocked Senders’ tab
  2. Select all email addresses in the email list box (or those you want to remove from the list), and click the Remove button.
  3. Click OK

Now it won’t filter blocked sender emails sent to you, and all received email messages will be listed in the Inbox folder automatically.

If your spam/junk email rules are not holding properly, you might want to install the update from Microsoft that fixes the bugs and gives better definitions. You can find the update here.


Kamil Anwar

Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.
Back to top button