Fix: “Sorry, we are having trouble signing you in” Riot Games
When users attempt to log in to the Riot Games client to play Valorant or League of Legends, they encounter the error, “Sorry, we’re having trouble signing you in right now. Please try again later.”
This error prevents you from signing into the Riot Client and playing the game. The primary causes of this error are often internet configuration issues, misconfigured DNS settings, and sometimes server-side problems on Riot’s end.
Additionally, background applications like VPNs or firewalls could interfere with the connection, contributing to this error.
1. Restart Riot Client
This issue might be due to temporary problems with the Riot Client. Restarting the Riot Client can resolve these bugs and refresh its internal configurations.
- Press CTRL + SHIFT + ESC to open Task Manager.
- In Task Manager, locate and select Riot Client.
- Look for any related background processes such as “RiotClientServices” and “RiotClientCrashHandler.”
- For each process, right-click and select End Task.
2. Restart Your Router
If the internet speed is slow or your connection is unstable, it can cause issues when signing into Riot Client. Check your internet speed at Fast or Speedtest.
Ensure that no other devices on your network are consuming a large amount of bandwidth, which could also cause a slowdown. If the speed is slow, consider restarting your router.
3. Disable VPN
A VPN connection can result in an unstable internet connection, causing errors when signing into the Riot Client. Additionally, VPNs can sometimes interfere with server routing and authentication processes, preventing successful logins. Temporarily disabling your VPN could help you diagnose if it’s the root cause of the issue.
- Press Windows + I to open the Windows Settings.
- In the Settings window, click on Network & Internet.
- Select VPN on the left side menu.
- Find any active VPN connections listed, click on it, and then click Disconnect.
4. Update DNS Settings
Misconfigured DNS settings can cause connectivity issues. Changing the DNS settings and using a different provider might help resolve your issue. Public DNS servers such as Google’s (8.8.8.8, 8.8.4.4) or Cloudflare’s (1.1.1.1, 1.0.0.1) are reliable and can provide better performance and security. Updating these settings can often bypass regional ISP issues or DNS server outages, ensuring a more stable connection.
- Right-click the Network icon in the system tray at the bottom right corner of your screen.
- From the menu that appears, select Open Network & Internet settings.
- In the settings window, click on Change Adapter Options.
- Right-click your active internet connection (e.g., Ethernet or Wi-Fi) and select Properties.
- In the list, select Internet Protocol Version 4 (TCP/IPv4) and then click Properties.
- Check the option Use the following DNS server addresses and enter the following values:
Google’s public DNS server Primary: 8.8.8.8 Secondary: 8.8.4.4
- Click OK to save your DNS settings. For more details, refer to our article here.
5. Disable IPv6
Disabling IPv6 can sometimes resolve connectivity issues with Riot Client, as some older routers and ISPs may not fully support it. IPv6 can occasionally interfere with network configurations, leading to errors when connecting to online services. If you’ve tried the previous steps and still encounter issues, disabling IPv6 might help stabilize your connection.
- Right-click the Network icon in the system tray (bottom right of your screen). It looks like a small computer or Wi-Fi symbol.
- Select Open Network & Internet settings from the menu.
- In the new window, click on Change adapter options.
- Find your primary internet connection (it might be labeled as “Wi-Fi” or “Ethernet”), and right-click on it. Select Properties.
- In the properties window, scroll down until you see “Internet Protocol Version 6 (TCP/IPv6).” Uncheck the box next to it to disable IPv6.
- Click OK to save the changes.
- Restart your computer to apply the changes.
