Fix: “something went wrong” while creating account on Windows 10

The average Windows 10 user may be faced with an error saying “Something went wrong. Please try again later” when they try to create a new user account on their Windows 10 computer from the Control Panel. This is especially the case with Windows 10 users who have recently upgraded from a previous version of Windows. The thing is, whenever a Windows 10 user creates a new user account, the OS tries to connect to Microsoft servers as users can only create new user accounts with Microsoft IDs on Windows 10 by default.

The “Something went wrong” error shows up when Windows 10’s attempts to communicate with Microsoft servers fail, and the following are some of the most effective methods that can be used to resolve this issue:

Set the date, time and time zone on your computer

Windows 10 may be having trouble communicating with Microsoft servers because the time, data and/or time zone on your computer is not right. If that is the case, simply setting the right time, date and time zone on your computer should fix the problem.

Allow your computer to use SSL and TSL

In many cases, allowing their computer to use SSL and TSL protocols enabled their Operating System to connect to the internet or, more specifically, the Microsoft servers and consequently got rid of the “Something went wrong” error for many a Windows 10 user.

Open the Control Panel. Navigate to Internet Options. Click on and head over to the advanced, Scroll to the very bottom of the checklist. Check the boxes beside the Use SSL 2.0, Use SSL 3.0, Use TSL 1.0, Use TSL 1.1 and Use TSL 1.2

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Click on Apply, and then click on OK.

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Try creating a new user account after implementing these changes, and you should no longer receive the “Something went wrong” error message.

Create a new user account through the Command Prompt

While creating a new user account through the Command Prompt will not actually solve the “Something went wrong” error when creating a new user account, it will, however, allow the user to successfully create a new user account which, unlike their old one, will not suffer from the “Something went wrong” issue.

Open the Start Menu. Type cmd into the Search bar, right click on the program named Command Prompt that appears and select Run as administrator.

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Type in the command net user (desired account name) (desired account password) /add.

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Press the Enter. Next, to turn the newly created account into an Administrator, type in the command net localgroup administrators (name of newly created account) /add.

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Press the Enter. As soon as the last command is executed, a new Administrator account will have been created on your Windows 10 computer, and this user account will not be affected by the “Something went wrong” issue that the account you were previously using was.

User Suggested Method

This method is suggested by Ahmad Barakat in the comments section. The reason for him was that there was another account setup as a Microsoft account, this account was created automatically after upgrading to Windows 10!! and prevented him from signing in with his user profile. So he did this -> “Go to the user accounts> Manage other accounts> find that account and delete it”


Kevin Arrows

Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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Expert Tip

Fix: “something went wrong” while creating account on Windows 10

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