- In the open Internet Explorer/Edge window, click on tools.
- Select Internet Options.
- Select the Security tab and click on the custom level button.
- Scroll downwards until you reach the option ‘Scripting of Java applets’ under the bullet ‘Scripting’.
- Ensure that the ‘Enable’ is selected, and then click Ok.
While the overall Internet Explorer settings also apply to Google Chrome, you can still check the Java status within Chrome.
- Locate the icon at the top right-hand side of the Google Chrome window (3 parallel horizontal dashes). Click on it.
- Move the cursor downward and click on Settings.
- Go to Show Advanced Settings.
- Under ‘Privacy’, click on Content Settings.
- Click OK.
For Firefox, do the following;
- Click on the icon in the top right corner (similar to Chrome’s).
- Click ‘Add-ons’.
- Click on the ‘Plugins’ tab.
- Click the Java ™ Platform plugin
- Check the “always activate” button.
Option 2: Reload the page by bypassing the cache
This option refreshes corrupted or possibly outdated files. While holding the shift key, click on the Reload button. The shortcut for this is CTRL + F5. Mac users can use Command + Shift + R.
Option 3: Clear the Cache.
Clearing your browser’s cache may vary depending on the browser in use, but the method in Firefox is as below
- Launch Firefox, click on Hamburger Menu and then click on Preferences.
- Now click on Privacy & Security and then click on Clear Data.
- Now click on Cached Web Content and then click on Clear.
Restart your browser and try again.
Option 4: Remove cookies from your browser
- Press the three-dots present at the top-right side of the screen and select Settings.
- Scroll down to the bottom and click on Advanced.
- Now, click on the button of Clear browsing data. You can select the time-frame according to your scenario. Make sure you select all the options.
- After clearing the browsing data and cookies, restart your computer and check if the issue is resolved.