Since the new Snipping Tool has now taken over from the old version, Win + Shift + S keys have stopped working for several users. For this reason, they can no longer capture a screenshot.
To fix this issue, you will need to apply some fixes, such as resetting the snipping tool, disabling the game mode feature, or enabling the snipping tool from notifications and actions if it’s disabled. Failing that, you can also use an alternative key to capture the screenshot from the snipping tool.
|Issue||Windows + Shift + S keys not working|
|Indicators||Shortcut combinations associated with Windows key does not work|
|Common Causes||Enabled Keyboard Game Mode |
Already have an application uses Windows key
Outdated Snipping Tool
Corrupted Snipping Tool Cache files
Disabled Snipping Tool from Notifications and Actions
|Solutions||Reset Snipping Tool |
Disable Game Mode on Keyboard
Close Applications uses Windows key
Reinstall Snipping Tool
There are many reasons that can cause this issue, such as if the snipping tool is disabled from notifications and actions, Win + Shift + S shortcut might not work. Besides, you might have an application installed that supports global shortcut commands and uses the Windows key when pressing it to capture screenshots. This feature is commonly found in overlay applications, recording applications, and music players. Hence, if you have any of these types of applications installed, go to the keyboard bindings settings and make sure that they are not bound to the Win key.
Another common reason is an enabled game mode. The game mode feature disables the Windows key to avoid minimization during gameplay. This feature may be enabled on your keyboard, which might be why your Windows + Shift + S keys are not working.
Since this issue can be fixed by resetting or reinstalling the snipping tool, it is possible that the application may have encountered some problems preventing it from detecting Windows + Shift + S keys while they were being pressed. That is why some users have been able to capture the screenshot using the PrtScn key after configuring the keyboard settings.
1. Reset the Snipping Tool
When it comes to Microsoft applications that suddenly stop working or responding, the best way to start fixing them is to reset them. The reset feature clears the application cache, which works most of the time if the issue is due to corrupted application cache data.
To reset the snipping tool, follow the steps:
- Right-click the Start Menu and select Settings.
- Go to Apps, then click Installed apps if using Windows 11.
- Now search for the Snipping Tool and click on three dots.
- Choose Advanced options.
- Scroll down to the bottom and click Reset.
- Again click Reset to confirm the action.
- Once done, check if the issue is resolved.
2. Enable the Snipping Tool from Notification and actions
It is strange, but this method has worked for a large number of affected users. The disabled snipping tool from notification and actions settings can prevent Win + Shift + S keys from capturing a screenshot. Therefore, it is recommended to enable the snipping tool from Notifications and actions by following these instructions:
- Press the Windows key and type Settings.
- Open Settings and go to System.
- Navigate to Notification. If you have Windows 10, go to Notification and actions from the left pane.
- On the right pane, scroll down to the bottom and make sure the Snipping tool is enabled under Notifications from apps and other senders.
3. Disable Game Mode on your Keyboard
This method is for users who have a keyboard with the Game Mode feature enabled. The Game Mode feature is designed to avoid accidental minimization, alt + tab, and alt + f4, as they can interrupt the gaming experience. Their manufacturers disable input to the Windows, alt, tab, and f4 keys while the Game Mode feature is activated.
So if you want to capture a screenshot, you will need to disable the Game Mode feature should it be enabled. To disable the Game Mode feature, you can either use a key combination or vendor software.
The most common key combination for disabling the Game Mode is Fn + F10. However, if you don’t know the exact keys required to disable the Game Mode, you can either look into the vendor software or go to the manufacturer’s site to find out the correct combination to disable it. Once you have disabled the Game Mode, you can check whether the issue is fixed or not.
4. Use Print Screen to capture screenshots
The next solution is to use a PrtScn key on your keyboard instead of Win + Shift + S. There is a feature on Windows in keyboard settings that allow users to use the PrtScn key instead of Win + Shift + S. So if the Win + Shift + S shortcut not working; you can use PrtScn key. Here are the steps:
- Right-click the Start Menu and select Settings from the listed options.
- Once Settings has been launched, navigate to Ease of access. If you have Windows 11, navigate to Accessibility from the left pane.
- Scroll down to the bottom and navigate to Keyboard settings.
- Here, enable the Use the PrtScrn button to open screen snipping.
- Once done, restart your computer for the changes to take effect, then check whether the PrtScn button is capturing screenshots or not.
5. Reinstall Snipping Tool
If the issue is not fixed yet, the last solution you can try is to reinstall the snipping tool. To do so, follow these steps.
- Press the Windows and type Add or remove programs.
- Open Settings and find the Snipping tool.
- Click on three dots and click Uninstall.
- Again click Uninstall to confirm the action.
- Once done, open Microsoft Store and search for the Snipping tool.
- Then click on the Install button.
- Once the installation is finished, open it and check if the issue is resolved.
6. Use an alternative application to capture screenshots
If reinstalling the snipping tool did not fix your issue, then you could try switching to alternative applications. There are many applications that capture screenshots and provide advanced editing tools. We recommend ShareX, a screenshot capture application that can be installed from Steam and can run even if Steam is closed in the background.