Sims 4 Stuck on Loading Screen? Try These Fixes

Sims 4 is a popular virtual world game to unleash your imagination but a good number of gamers reported the Sims 4 stuck on loading screen problem and won’t proceed further, no matter how long they wait. For some users, the problem starts to occur after downloading mods or the custom content in their game and while launching the game takes forever to load. Whereas few mentioned after updating the game it stuck on the screen while selecting the household and the gameplay.

Sims 4 Stuck on Loading Screen
Sims 4 Stuck on Loading Screen

As it turns the problem is seen generally while launching the game so there are ample chances a corruption in the game installation or the recently downloaded items like mods, or custom content is causing the problem. Additionally, after investigating we find out there are other culprits as well for the Sims 4 freezes on the loading screen, so we have put together the list of reasons along with the troubleshooting solutions to solve the error. So, without further ado, let jump into it.

Why is My Sims 4 Stuck on Loading Screen?

  • Damaged Game file – Sometimes the game files get damaged while installing and when you try to launch and run the particular game it causes a problem like being stuck on the loading screen. Reinstalling the game may work for you to solve the problem.
  • Incompatible or corrupted mods – If you installed mods on Sims 4 then this might be a culprit causing the problem. Some of the outdated or incompatible mods might hinder the game from running or launching. Uninstalling the mods on Sims 4 might work for you.
  • Outdated Windows – If you haven’t updated your system for a while or are seeing disable the automatic update then you can’t run the Sims 4 game. The game might face incompatibility issues and start causing problems while running. Updating Windows with the latest update may resolve the problem.
  • Programs running the background – Many times the 3rd party programs running in the background eat entire system resources and conflict with the proper functioning of the game. Disabling the useless 3rd party programs may work for you.
  • Origin cache corrupted – If the origin cache files get corrupted or outdated then it can lead the Sims 4 stuck on loading screen problem. Clearing the origin cache may work for you to solve the problem.
  • Antivirus confliction – Many times the 3rd party antivirus installed on your system start conflicting with the game’s files and also stop it from running. So, check if you have installed any antivirus program then turn off the antivirus program temporarily or uninstall it.

So, these are some of the common reasons responsible for the occurrence of the Sims 4 stuck on loading screen problem. Let’s head to working solutions that worked for various gamers to solve the problem and start playing the game without any hurdle.

Basic Troubleshooting

Before starting with the fixes sometimes the quick works for the users to solve the problem in their case. So first try the basic workarounds as this help you to get past the common glitches and bugs that stop the game from running.

  1. Reload the game – When you see the error simply save the game, quit, and reload it. After reloading the game check if the problem is resolved or not.
  2. Check the internet connection – If your internet connection keeps disconnecting or not working properly then this can also stop the Sims 4 from loading, or you may get stuck in the loading screen. Sometimes the WIFI connection also interrupts the network flow or becomes inconsistent. So, try connecting using a wired connection or switch to a different network connection to find out if the problem is related to an internet problem.

Repair the Sims 4

As it turns out another thing you need to fix the problem is to repair the Sim 4. Many users reported that they were able to fix the problem by repairing the Sim 4 files, as this repairs the bad configuration and the corrupted files present in the game structure that interrupt the game from running properly and even stuck on and loading screen.

So here follow the steps given to do so:

  1. First launch Origin and head to the My Games
  2. Then locate Sims 4 and right-click on it, and choose the options Repair.
    Repairing Sims 4
  3. Now start following the on-screen instructions for finishing the repairing process.

Make sure to wait for the repairing process to complete, it might take 30 minutes and as the process end then reboot your system and see if the error is fixed and you can launch Sims 4.

Remove the Origin Cache Files

Another best way to fix the error message is to clear the Origin cache on your Windows system. The cache is the temporary files that store the basic information of the app or the game to make the better fast experience. But many times, the cache files get damaged to cause various issues and errors. So, clear the stored cache on your Windows system to solve the error.

Go to the given location on your Windows system:



But if in case you won’t see the Origin cache files in the given locations, then unhide the file by following the location:

  1. Open the Cortana’s search bar and type Folder and then hit the Enter key
  2. Now on the File Explorer Options, go to the View tab
    Open File Explorer from the Quick Access Menu in Windows 11
  3. Locate the option Show hidden files, folders, and drives option and tick mark the box next to it.
    Show Hidden Files and Protected System Files
  4. Then click on Apply and then OK to accomplish the changes.

Now try to launch the Sims 4 game and see if the problem appears or head to the next potential fix.

Remove the Mods/Custom Content in Sims 4

This fix is applicable for the players who installed mods for the Sims 4 game. Many gamers tend to install mods to get a better gaming experience. The mods after installing change the game behavior and override the stock functionality and settings. Well, the mods are not developed by the game developers, it is developed by the gamers or some individuals, therefore it probably in many cases users reported Sims 4 mods not working and this might start causing issues and error while loading Sims 4.

And to fix the Sims 4 loading screen problem it is suggested to remove the mods. Follow the instructions to do so:

  1. Go to the Sims 4 installation directory.
  2. Next, navigate to the following sub-directory: Electronic arts > Sims 4 > Mods
    Access Sims 4 Mods Folder
  3. Then copy the mods folder available there and paste it on the desktop and launch the game.
  4. Check if you can launch the game then copy one mod from the mods folder placed on the desktop and then paste in the new mods folder created by Sim 4.
  5. Now try running the Sims 4 and make sure it loads everything and works fine also see if you can launch it.
  6. If you won’t face any problem while running the game then paste the mods one by one in the mods folder and relaunch the game to find out the problematic one.
  7. And once you start seeing the error then uninstall the particular problematic mod.

But if in case this solution is not applicable in your case, then try the next solution.

Disable the Antivirus Program

Undoubtedly antivirus programs are important to keep your data safe but sometimes they may trigger issues and block the game files from running.

So, if you have installed any 3rd party antivirus program then disable it temporarily and relaunch the game to see if the problem persists or not.

But if you don’t see any error then you need to add the Sim 4 game to the exclusion list in the antivirus and relaunch the game.

Note: The steps to add Sims 4 to the antivirus exclusion list might differ, as per the antivirus program you installed on your system.

So, follow the steps accordingly.

The Avast antivirus

  1. Click on the Home tab and choose Settings.
  2. And click on the General tab then click the Exclusions option to add Sims 4 to the antivirus exception list.
    Click on the Exclusions option in Avast
  3. Then save the settings and reboot your system to let the changes take effect.

After disabling the Avast antivirus check if the problem is fixed or not.

AVG Antivirus Program

  1. Click on the Home tab and launch Settings
  2. In the Setting, window locate and click on the General tab and click on option Components
  3. Tap on the Web Shield option, then click the Show Blocked Websites option
    Click on the Show Blocked Websites option in the AVG antivirus
  4. Simply add Sims 4 in the antivirus exclusion section and save the settings.

Kaspersky Internet Security

  1. Click the Home tab then the Settings option
  2. In the Settings page, click on the Additional option
  3. Find the Threats and Exclusions option and click on the Exclusions option
    Click on the Threats and Exclusions option
  4. Select the option Specify Trusted Applications then click Add option.
    Under Specify Trusted Applications option click on Add option
  5. Add Sims 4 game in the exclusion list and save the changes.

After adding Sims 4 to the antivirus exclusion list, you can turn on your antivirus software and it is estimated now the Sims 4 stuck on loading screen problem is resolved.

End the Unnecessary Third-Party Program

Many times, the 3rd party programs running in the background eat up the entire system resources and cause various problems and this might cause the Sims 4 launch problem. So, here it is suggested to end the unwanted program running the background from the Task Manager.

Follow the steps to do so:

  1. Launch the Task Manager by pressing the Ctrl+shift+Esc keys.
  2. Now and in the window that appears go to the Processes tab
    Accessing the Processes tab
  3. Check for programs running in the background and if there are instances of the Sims 4 running.
  4. Then right-click on the process you require and press the End task button.
    Close Twitch in Task Manager

After that relaunch the Sims 4 and see if the problem gets fixed. If in case you still see the error then try the next potential fix.

Update the Windows System

Some users managed to fix the Sims 4 stuck on loading screen problem by updating the Windows system with the latest available update. The latest updates bring hotfixes to solve glitches and make it more stable and compatible with the latest applications.

Also, the Sims 4 won’t open on the outdated windows version, so install the latest update on your Windows version.

Follow the steps to do so:

  1. Right-click on the Windows icon and from the menu select the Settings option
  2. Now on the Settings window, look for the Update & security option and click on it.
    Open Update & Security
  3. Then hit the Check for updates button
    Check for Windows Updates
  4. Look for and download the available updates
  5. As the updates are installed, look for the latest update or patch available for Sims 4.

To check for the latest game update, right-click on the Sims 4 game in Origin and choose the Search for Updates option.

After updating the game, try relaunching it and see if the error still appears or not.

Reset to Factory Settings

If none of the solutions listed proved to be effective for you then try resetting the game to factory settings without reinstalling. Many problems are identified on the custom content or if the corruption occurs in the userdata.

So, if this case is applicable that the easy way to solve the problem is to reset the game to the factory settings without reinstalling it completely.

NOTE – The process to do so might differ depending on the operating system.

Follow the instructions given to do so:

  1. First backup the Sims 4 folder by heading to the location Documents\ElectronicArts to the external hard drive or the different location on the hard drive. And after successfully creating the backup, follow the steps to reset it.
  2. Then in the Documents\ElectronicArts location rename the Sims 4 folder to Sims4_Backup
    Rename Sims 4 Folder
  3. Now launch the game (you can see that your entire saved games would be gone, and the options would be reset to the factory settings as well as your entire custom content will be removed. No need to worry, as you can access it from the backup folder).
  4. You can see that the latest Sims 4 folder is recreated in the folder – documents\electronicArts. Also, some folders may go missing, and they can be created whenever you require them.
  5. Now restart a new game without adding anything from the backup.
  6. And if it starts without any problem then put back the saved game and try to launch your game again.
  7. Now if you still won’t see any error then try putting the stuff like Options.ini, Tray folder, Custom content, Mods, rest of the saved games one by one and relaunch the game.

It is estimated after following the solutions listed the Sims 4 stuck on loading screen error world be resolved completely. Feel free to try the solutions listed and circumvent the problem in your case.


Hardeep Kaur

Hardeep is a passionate technical writer with more than 7 years of experience. She has a keen interest in PC games, Windows OS and everything surrounding it. She is a technology enthusiast and fascinated with technology since her childhood days.