Outlook not working; something went wrong occurs when you try to access your outlook/hotmail account. This issue is most commonly due to an error with Microsoft (servers) which is preventing premium owa users from accessing their web mail.
You can download the latest version of Thunderbird from their website by Clicking Here. After you have it installed, you can follow the steps below to add your account.
Step 1: Open Thunderbird and click on the Email button under Create a new account.
Step 2: On the Welcome to Thunderbird screen click Skip this and use my existing e-mail.
Step 3: You will be prompted to provide your name, e-mail address and password. Type all the requested details and click Next.
Step 4: Click Done and your new account will be added to Thunderbird. To access it, click your e-mail address in the left pane of Thunderbird.