Fix: Outlook not working something went wrong

Outlook not working; something went wrong occurs when you try to access your outlook/hotmail account. This issue is most commonly due to an error with Microsoft (servers) which is preventing premium owa users from accessing their web mail.

Since the issue is beyond our control; we cannot fix this at the Microsoft’s end – However, with my work around you can access your e-mails immediately and more reliably. The approach here (which is to use an e-mail client) can also be taken as a long term solution for accessing e-mails.

Many others have reported the same issue to Microsoft (https://answers.microsoft.com/en-usen-us/site/silentsignin?returnUrl=https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fwindows%2Fforum%2Fwindows_7-windows_install%2Ferror-code-0x800704b3%2F2c4433fa-3ead-4c8a-865e-c9ff72391c14)

Service Status: https://portal.office.com/servicestatus

X-ClientId: 4KXC – N2DD – EMIE – ZSJUMDORQ
X-OWA-Error: SDServerErr;System.Web.HttpException
X-OWA-Version: 15.1.256.11
X-FEServer: DM2PR09CA0024
X-BEServer: CY1PR13MB0427.namprd13.prod.outlook.com

The work around we have in this guide is to use Thunderbird for e-mails. Thunderbird is an e-mail application (open source) like Outlook but better then Outlook Application in many ways.

You can download the latest version of Thunderbird from their website by Clicking Here. After you have it installed, you can follow the steps below to add your account.

Step 1: Open Thunderbird and click on the Email button under Create a new account.

Step 2: On the Welcome to Thunderbird screen click Skip this and use my existing e-mail.

Step 3: You will be prompted to provide your name, e-mail address and password. Type all the requested details and click Next.

Step 4: Click Done and your new account will be added to Thunderbird. To access it, click your e-mail address in the left pane of Thunderbird.

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By Kevin ArrowsNovember 14, 2021

1 minute read

Kevin is a certified Network Engineer