Fix: Outlook not working something went wrong

Kevin ArrowsUpdated on June 9, 2023
Kevin is a certified Network Engineer

Outlook is not working; ‘something went wrong’ occurs when you try to access your Outlook/Hotmail account. This issue is most commonly caused by an error with Microsoft servers, which prevents premium OWA users from accessing their webmail.

Since the issue is beyond our control, we cannot fix it on Microsoft’s end. However, with my workaround, you can access your emails immediately and more reliably. The approach here, which is to use an email client, can also be considered a long-term solution for accessing emails.
 
 
 
X-ClientId: 4KXC – N2DD – EMIE – ZSJUMDORQ
X-OWA-Error: SDServerErr;System.Web.HttpException
X-OWA-Version: 15.1.256.11
X-FEServer: DM2PR09CA0024
X-BEServer: CY1PR13MB0427.namprd13.prod.outlook.com
 
The workaround we have in this guide is to use Thunderbird for emails. Thunderbird is an open-source email application, similar to Outlook, but better than the Outlook application in many ways.
 

You can download the latest version of Thunderbird from their website by clicking here. After you have installed it, you can follow the steps below to add your account.

Step 1: Open Thunderbird and click on the Email button under ‘Create a new account.’

thunderbird-rtis

Step 2: On the “Welcome to Thunderbird” screen, click “Skip this and use my existing email.

skip-this

Step 3: You will be prompted to provide your name, email address, and password. Type all the requested details and click Next.

Step 4: Click “Done,” and your new account will be added to Thunderbird. To access it, click your email address in the left pane of Thunderbird.

Kevin ArrowsUpdated on June 9, 2023
Kevin is a certified Network Engineer
ABOUT THE AUTHOR
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Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.