Some Windows users are encountering the 80041004 error code when attempting to send or receive emails using Microsoft Outlook. This problem is confirmed to occur on Windows 7, Windows 8.1, and Windows 10.
As it turns out, there are a couple of different scenarios that might be responsible for the apparition of this error code. Here’s a shortlist of potential culprits:
- Corrupted temporary data – As it turns out, you might expect to see this issue if you are dealing with some type of temp data corruption associated with your email account. The vast majority of inconsistencies of this kind can be fixed simply by removing and re-adding the account to Outlook.
- Corrupted Outlook profile – If temporary data is not to blame for this particular issue, a corrupted Outlook profile certainly is. In this case, you should be able to fix the problem by creating a new Outlook profile and getting rid of the old one.
Now that you know the 2 potential culprits, here are 2 methods that will help you fix this issue:
Method 1: Re-adding the Email Account to Outlook
In most cases, this problem will occur due to some type of corrupted temporary data associated with your account. This type of problem is typically reported to occur after an AV scan quarantined some Outlook files or after an unexpected machine interruption. This problem might make our Outlook installation unable to sync data properly.
If this scenario is applicable, you should be able to fix the problem by recreating the email account once again from the Mail menu in the classic Control Panel Interface.
Here’s a quick step-by-step guide through the entire process of re-adding the email account to Outlook:
- Press Windows key + R to open up a Run dialog box. Next, type ‘control’ inside the text box and press Enter to open the classic control panel interface.
- After you’re inside Control Panel, use the search function in the top-right corner of the screen to search for ‘mail‘.
- Next, from the list of results, click on Mail (Microsoft Outlook) from list of results. Then, access the Email tab and click on the New… button.
- Once you’re inside the Add Account window, insert your email and password before continuing with the process of adding a new account.
- Next, return to Account Settings > Email and delete the old account (the one that was giving you issues) by clicking on Remove.
- Finally, select the newly created email and click on Set as Default.
- Open Outlook again and see if the problem is now fixed.
Om case the same 80041004 error is still occurring when you attempt to send or receive emails via Outlook, move down to the next potential fix below.
Method 2: Creating a new Profile
If the first method didn’t work for you and you’re consistently seeing this error while your IMAP account is connected to Outlook, chances are you’re dealing with a corrupted Outlook profile.
If this scenario looks like it could be applicable, follow the instructions below to remove your current Outlook profile and create a new one from scratch:
- First things first, make sure that Outlook and any associated service is completely closed.
- Press Windows key + R to open up a Run dialog box. Next, type ‘control.exe’ and press Enter to open up the Classic Control Panel window.
- Once you’re inside Contol Panel, scroll down through the list of items and click on Mail (Microsoft Outlook).
- Next, click on Show Profiles (under Profiles), then go ahead and select the Outlook Profile that you are actively using, then click on Remove to get rid of it.
- When you’re prompted by the confirmation window, click on Yes to finish the removal process.
- Finally, start Outlook again and complete the steps required to configure your email account once again and see if the problem is now fixed.