How to Fix Microsoft Office “Something Went Wrong” Issue?

The error message “Something Went Wrong” can appear in various scenarios, such as when installing Microsoft Office or opening apps like Word or Excel. This error often comes with specific codes, such as:

• 30068-39
• 30088-11
• 0x426-0x0

If you see a different code but the same error message, don’t worry — the fixes below should still help.

What’s Causing This Error?

• During Installation: This usually happens if the setup was interrupted, like during power loss, sudden shutdowns, or with corrupted installation files.
• When Opening Office Apps: This might mean the Microsoft Office service isn’t running, files are damaged, your Office version is outdated, or there’s a conflict with other apps or network issues.

If your internet connection is stable and no other apps are interfering, try the solutions mentioned below. Follow each step carefully to resolve the issue.

1. Repair Microsoft Office (Fix Error 30068-39)

Since the error is caused by corrupted or missing Office files, repairing the Office installation is recommended. This will restore the necessary files and services that may be preventing the application from opening, ensuring all the required files and services are properly installed and configured.

1. Right-click the Start Menu and select Run.
2. Type appwiz.cpl and click OK to open Programs and Features.
3. Right-click Microsoft Office and select Change.
   
4. Select Online Repair and press Repair button.
   
5. Restart your PC after the repair finishes and check if the error is gone.

2. Clean Reinstall Microsoft Office

If you are facing this issue during the installation of Microsoft Office, it could be due to files that already exist on your computer and have become corrupted, preventing Microsoft Office from installing on your computer.

1. Open the Control Panel and go to Programs > Programs and Features.
2. Right-click Microsoft Office and select Uninstall.
   
3. Open File Explorer, navigate to C:\Program Files (x86), and delete any leftover Microsoft Office folders.
4. Repeat for C:\Program Files.
5. Reinstall Office from scratch.

3. Use the Office Scrub Tool

Another tool that you can use is the Office Scrub Tool. This tool performs a deep removal of Microsoft Office by deleting all files and associated registry entries that may be causing conflicts.

We recommend using this tool because the standard uninstallation process may leave some files behind, causing issues in the installation process.

Therefore, using the Scrub Tool will ensure that Office is completely wiped out from the system, allowing for a fresh installation without errors.

1. Download the Office Scrub Tool.
2. Run the tool and select your Office version.
3. Follow the prompts, then restart your PC.
4. Reinstall Office afterward.

4. Restart the Click-to-Run Service (Fix Error 0x426-0x0)

The Click-to-Run Service is responsible for handling tasks related to installation, updates, or launching. If this service is disabled, Microsoft Office cannot function properly, which could result in various error codes. Therefore, make sure that the Click-to-Run Service is running in the background before launching or installing Microsoft Office.

1. Press Win + R, type services.msc, and hit OK.
2. Find Microsoft Click-to-Run Service, right-click it, and select Properties.
3. Set Startup type to Automatic and click Start if the service isn’t running.
   
4. Click Apply > OK, then relaunch Office.
   

If the error persists, disconnect work/school accounts via Settings > Accounts > Access work or school. Still stuck? Reach out to Microsoft Support directly.