Fix: Lumia 640 Keeps Rebooting Randomly

Random reboots are a problem with almost every single Windows Phone out there, and that includes the Lumia 640. Microsoft has not only acknowledged that random reboots are an existing problem but has also created patches and rolled out updates designed to fix the issue. Despite this, some Lumia 640 users are still facing random reboot issues. If you are one of the Lumia 640 users who are sick of their Windows Phones rebooting at random times, the following are some of the most effective things that you can do on your end to try and fix your Lumia 640:”.

Method 1: Install the latest updates on the device

Simply installing the latest updates on your Lumia 640 can improve its stability, and also introduce patches designed to eliminate the random reboot bug on the device. To check for updates on your Lumia 640, follow these steps:

Go to Settings.

Tap on Phone Update,

Tap on Check for Updates and allow the device to check for the latest updates and inform you of any that exist.

Alternatively:

Download and install the Lumia Software Recovery Tool.

Open the Recovery Tool.

Connect your Lumia 640 to the computer.

Wait for the Recovery Tool to recognize your Lumia 640.

If there are any new updates available for your Lumia 640, the Recovery Tool will inform you of them and ask you for permission to download them.

Method 2: Use the ‘Stop Restart’ app.

For Windows Phones that received updates to fix the random reboot bug, or those that could not be updated, Microsoft created the Stop Restart App and published it in the Store. Once installed, this app examines a Windows Phone, determines whether or not it is affected by the random reboot bug, and if a fix is needed, attempts to rectify it. Installing and using the Stop Restart App is another method that can be employed to fix a Lumia 640 that keeps rebooting randomly.

Method 3: Perform a Soft Reset

Performing a Soft Reset is another excellent candidate for the method that is capable of fixing a Lumia 640 that keeps rebooting randomly. To perform a Soft Reset, simply press and hold your Lumia 640’s Power and Volume Down buttons until the device reboots. Once the device boots up, it should no longer reboot at random times.

Method 4: Perform a Hard Reset,

If nothing else works, your last resort is none other than a good ole’ Hard Reset. Performing a Hard Reset has pretty decent chances of fixing your Lumia 640, but it will also wipe all of the data stored on it, so make sure that you back up all of the data that you want to keep before you proceed.

Go to Settings.

Tap on About,

Tap on the ‘Reset Your Phone’ button.

Follow the onscreen instructions and confirm the action whenever you are prompted to do so.

Once the Lumia 640 resets and reboots, set it up all over again and it should no longer reboot randomly.

ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

15
    DM
    David M Dec 17, 2015

    I restored my lumia 640 LTE (AT&T) unlocked to Factory, and it still reboots randomly. I downloaded the Stop Restart App, and it says is OK! I have all the updates, and still happens. I love Lumia, but this is annoying. Should I install the Windows 10 preview versión?

      KA
      K. Arrows Author Dec 17, 2015

      It is quite possibly that the issue causing random reboots in your case has been fixed by Microsoft in the Windows 10 Preview, so I do recommend that you upgrade to it and see if that fixes your issue.

        MY
        MyNameIsJ Mar 27, 2016

        Same issue and it started after I updated to the latest Widows 10 preview. Hard Reset has not fixed the issue. Lumia 640 LTE

          EM
          emirald Aug 16, 2016

          i have the same problem but i am afraid to make the hard reset

          TP
          Tristan Pye Jan 7, 2018

          hi what did do to stop this as mine has just starting doing this.Thanks

    NI
    nisse Apr 2, 2016

    Latest Windows 10 updates, still reboots. Isnt there any stop restart app for Windows 10 ?? What to do, it restarts 20-50 times a day.

      KA
      K. Arrows Author Apr 2, 2016

      downgrade, or do a hard reset.

        NI
        nisse Apr 2, 2016

        Have done hard reset 5 times, from meny and pressing buttons in a spesific order. Its looks like i have do downgrade, but why dont they fix it?

          KA
          K. Arrows Author Apr 3, 2016

          Download and install the Windows Phone Recovery Tool to your computer.

          1. Open the Windows Phone Recovery Tool and connect the phone to your computer with the USB cable. If your phone is not automatically detected, disconnect it from your computer and press ‘My phone was not detected’ at the bottom and follow the instructions on the screen.
          2. If the phone is detected, tap the phone model on the screen to continue.
          3. The next screen shows software versions. Tap the reinstall button at the bottom
          There’s a disclaimer that suggests to backup your phone. Tap continue at the bottom.
          4. The recovery tool downloads and installs the firmware. This may take a while depending on your network connection. The installation files are about 1.7 GB. Make sure not to disconnect the cable.
          If all goes well, you get a message that says, “Operation successfully completed.”
          you got Windows Phone Recovery tool from windows website.

      JO
      Joey Apr 4, 2016

      I don’t know why but mine only reboors when connected to the data (LTE). When on wifi it stays on. Turn off the data to stop the rebooting.

      Reply
        KP
        kalidass pd Dec 2, 2016

        I have exactly the same issue.

    DJ
    Dragan Bata Jañušević May 21, 2017

    I installed Windows 10 on my Lumia 640 LTE, now it keep restarting, can’t even load whole Windows! What to do?

    RI
    Rick Jul 28, 2017

    And microsoft does what it always does…not a damn thing.

    LT
    Lynn Tolbert Oct 19, 2017

    Mine only restarts when I’m on a phone call.

    LT
    Lynn Tolbert Oct 19, 2017

    I don’t see Stop Restart App in store.