How to Troubleshoot and Fix Life360 When It Stops Working

Life360 is a location-sharing app used to share locations with friends and family. At times, there might be issues causing it to stop working, with an error message stating, “An unknown error has occurred, please check your internet connection and try again.”

Multiple factors could cause this issue. One of the primary reasons is Battery Optimization, as this prevents the app from working in the background. Other possible reasons include insufficient app permissions and server issues.

In this article, we will discuss several solutions to fix this issue.

Preliminary Fixes

  • Restart your Device: Temporary issues with your device may cause services like location to malfunction, so it is advisable to restart your device before attempting further troubleshooting.
  • Server Issues: The app might be under maintenance or experiencing server outages, so it’s wise to check the server status before doing anything else. You can check for server issues on Downdetector.
  • Check Internet Connection: A stable internet connection is crucial for the app’s smooth operation. If you’re facing issues, verify your internet speed on Fast or Speedtest by Ookla. If the speed is slow, consider restarting your router/modem or contacting your ISP.
  • Multiple Devices: As Life360 is a location-sharing app, it requires that an account be logged in on only one device at a time. Using the same account on multiple devices can lead to bugs, so it’s recommended to use your account on a single device.

1. Allow Life360 to Run in the Background

Life360 needs to run in the background to share real-time location data. If background permissions are restricted, it could prevent the app from functioning correctly.

  1. Tap and hold the Life360 app icon, then tap on the Info icon.
  2. Tap on Battery.
  3. Select Unrestricted.

2. Allow Location Permission

Life360 requires constant location permissions to function correctly. Inadequate location permissions could hinder the app’s performance.

  1. Tap and hold the Life360 app icon, then tap on the Info icon on the top right side.
  2. Tap on Permissions.
  3. Tap on Location.
  4. Select Allow all the time and enable Use Precise Location.

3. Check for Updates

Using an outdated version of the app could result in malfunctions. New updates often bring improved features and bug fixes.

  1. Open the Play Store or App Store, and search for Life360.
  2. Check if any updates are available.

Launch the app once the update has finished installing.

4. Reinstall Life360

Reinstalling the app can remove any data files related to Life360 that may be causing bugs or glitches:

  1. Tap and hold the Life360 app icon, and select Uninstall.
  2. Go to the Play Store or App Store, and search for Life360.
  3. Click on Install.

Reopen the application once it’s successfully installed.


Abdullah Iqbal

Abdullah is a Google IT certified Help Desk Technician with extensive experience in providing technical support to system users. He has a proven track record of effectively resolving IT issues, and is adept at working with tools like Jira and ZenDesk to efficiently manage support tickets. Abdullah is committed to staying up-to-date with the latest technological advancements and constantly seeks to improve his skills and knowledge through professional development opportunities.