How to Fix KB5037770 and KB5037771 Not Installing on Windows?

When users attempt to install the Windows updates “KB5037770” and “KB5037771”, they encounter an error, and the installation process stops. The error indicates that the installation process could not be completed, occurs typically due to interfere with the third-party applications.

Other factors including bugs with Windows update components can also cause this issue.

1. Windows Update Troubleshooter

1. Open the Search bar, type Troubleshoot Settings, and then open it.
   
2. In Troubleshoot Settings, click on Additional Troubleshooters.
   
3. Select Windows Update and click Run the Troubleshooter.
4. Follow the on-screen prompts to see if the issue is resolved.

2. Reset Windows Update Components

If components required for the update process malfunctions, the process may not complete correctly.

1. Right-click on the Desktop, choose New, and click on Text Document.
   
2. Open the newly created text document.
3. Enter the following commands into the document:

   SC config trustedinstaller start=auto
   net stop bits
   net stop wuauserv
   net stop msiserver
   net stop cryptsvc
   net stop appidsvc
   Ren %Systemroot%\SoftwareDistribution SoftwareDistribution.old
   Ren %Systemroot%\System32\catroot2 catroot2.old
   regsvr32.exe /s atl.dll
   regsvr32.exe /s urlmon.dll
   regsvr32.exe /s mshtml.dll
   netsh winsock reset
   netsh winsock reset proxy
   rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN
   dism /Online /Cleanup-image /ScanHealth
   dism /Online /Cleanup-image /CheckHealth
   dism /Online /Cleanup-image /RestoreHealth
   dism /Online /Cleanup-image /StartComponentCleanup
   Sfc /ScanNow
   net start bits
   net start wuauserv
   net start msiserver
   net start cryptsvc
   net start appidsvc

   

4. Go to File > Save As…
   
5. Name the file ‘Wufix.bat‘, change the Save as type to All Files, and save it on the Desktop.
   
6. Right-click on the file and select Run as Administrator.
7. All commands will execute, resetting the Windows Update Components.
   

3. Perform a Clean Boot

Third-party services can interfere with the Windows update process and cause problems in installing them. To determine if they are the cause, try performing a clean boot of Windows; this stops all non-Microsoft services from running at startup, which might resolve the problem.

1. Press Windows + R, type ‘msconfig’, and press Enter.
   
2. Navigate to the Services tab, tick the Hide all Microsoft Services checkbox, click Disable all, and click OK.
   
3. Press Windows + SHIFT + ESC to open the Task Manager.
4. Switch to the Startup tab and disable all third-party programs.
5. Restart your PC

4. Manually Install the Update

If previous solutions have been unsuccessful, consider downloading and installing updates manually from the Microsoft Update Catalog. The website is specifically for downloading and installing updates without using any tools.

Go to Microsoft Update Catalog and download the Windows update version and install it.