Vivid Seats is Legit, But Should You Buy Tickets from Them?
Reviewed by Huzaifa Haroon- Vivid Seats provides a platform for buying and selling event tickets, featuring a range of delivery options and a 100% Buyer Guarantee. While many users report positive experiences, citing excellent customer service and successful transactions, others have faced issues such as non-delivery of tickets and difficulty obtaining refunds.
- Vivid Seats competes with SeatGeek's user-friendly system and TicketMaster's direct venue partnerships. Each has its own advantages, whether special deals, ease of use, or reliability.
- The mixed reviews of Vivid Seats suggest caution. For a more guaranteed experience, consider other platforms or direct purchases, although Vivid Seats' protections still appeal to many.
Securing tickets for events like concerts, comedy shows, or sports games has become as tricky as finding affordable transportation or parking. That’s where ticket resale platforms like Vivid Seats come in, offering hope when direct purchase options fall through.
While some may use these platforms for profit, they’re a lifeline for last-minute ticket seekers. The fear of buying invalid or scam tickets appears large. In this guide, we will look into Vivid Seats to see if it is trustworthy and to find out what users think about their experiences with it.
What is Vivid Seats?
Vivid Seats is an online ticket marketplace that connects ticket sellers with buyers. It offers a simple way to find tickets for various events, allowing users to search by dates, venues, cities, prices, quantities, and where the seats are located. Vivid Seats claims to stand behind every purchase with a 100% Buyer Guarantee.
This guarantee ensures that your purchase is safe, the tickets will be delivered before the event, and they will be valid. If not, you will get your money back. They offer different ways to get your tickets, including:
- Mobile e-tickets
- Tickets sent by email for instant download
- Tickets sent by standard mail
- Electronic transfer
- AXS Mobile ID
- Special delivery options like local pickup or paperless tickets
Vivid Seats has rules for selling tickets on their platform. The tickets need to be for an event in the U.S., and you can’t sell tickets you don’t own yet. The seller doesn’t have to pay for shipping. Vivid Seats also sends out deals and discounts through email to help you save money on tickets.
↪ What makes Vivid Seats unique?
Vivid Seats distinguishes itself in the ticket-selling marketplace through its commitment to fan safety and satisfaction. Here’s what sets them apart:
- Seller vetting: Sellers are carefully checked before listing tickets, ensuring a trustworthy marketplace. Recognized sellers get a special ribbon on their listings.
- Secure payments: Your transactions are protected with the latest technology, ensuring no need for cash or wire transfers.
- Ticket protection: A dedicated anti-fraud team verifies tickets and ensures their safe transfer. Vivid Seats also provides on-site support for significant events and responsive customer service for any inquiries.
Is Vivid Seats legit?
When browsing for event tickets, Vivid Seats emerges as a top choice, with a mixture of reviews leaning more toward the positive. On Trustpilot, Vivid Seats has an admirable TrustScore of 4 out of 5 from over 15,000 reviews, with 62% rating their experience as five-star.
Such positive feedback highlights excellent customer service, smooth transactions, and the added delight of occasional seat upgrades for super fans.
On Consumer Affairs, with 1444 reviews, Vivid Seats has a rating of 1.1 out of 5, indicating the most negative reviews.
Similarly, on the Better Business Bureau (BBB), the company also receives a low rating of 1.03/5, with many customers expressing dissatisfaction with their experiences.
These ratings highlight some of the challenges and frustrations customers have faced, ranging from issues with ticket validity to customer service concerns. We saw the same thing on Reddit forums. Some people praise the platform, and others say they got scammed or tickets weren’t delivered.
Exploring the one-star reviews for Vivid Seats reveals several customer grievances, including:
- Poor customer service experiences
- Tickets not delivered or delivered too late
- Tickets being sold at high prices
- Unexpected extra charges
- Challenges in obtaining refunds
- Difficulties in reselling tickets
The most frequent complaint among these was the non-arrival of tickets. Numerous customers reported that they could not secure their tickets despite reaching out to customer service. Another significant issue was the struggle to get refunds, a problem that was repeatedly mentioned.
The contrast between these ratings and the more favorable reviews found on Trustpilot and through direct customer testimonials suggests that experiences with Vivid Seats can vary widely.
Reviewed by Huzaifa Haroon
