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Fix: iPhone restore issue unknown error 1

If you happen to have an iPhone, you will, every once in a while, find yourself needing to restore your device via iTunes to fix software related issues. Doing a full restore on your iPhone sometimes brings about unpredictable results that at times are challenging to fix. In fact, you will encounter different error messages that need a lot of figuring out for a fix.

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Among these error messages, the “This iPhone could not be restored due to an unknown error (-1)” error is probably one of the hardest to fix because this error is said to be caused by hardware issues on your iPhone.

Specifically, this error is somewhat related to a corrupted baseband chip and it usually comes up towards the end of the restore process when iTunes is updating the baseband of your iPhone. We have listed several steps below on how to fix this error but you have to check first if the error on your iPhone is caused by a hardware issue.

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To check, simply look for the IMEI of your iPhone. Do this by opening the Phone app. Tap the Keypad and enter *#06#. Alternatively, you can go to Settings > General > About and look for the IMEI.

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If the IMEI is present on your phone, it means that your iPhone is safe and it has no baseband or hardware issues. If the IMEI field is blank, your iPhone has hardware issues and you are better off bringing it to an Apple Store for repair.

Step 1: Ensure that the security software and settings of your computer are not blocking the Apple update server from communicating with your device.

  • Use an administrative user account when logging in to your computer, not a guest account.
  • Ensure that the date, time, and time zone settings of your computer are correct.
  • Update iTunes to its latest version.
  • Update your computer’s operating system.
  • Update your security software.

Step 2: Restore your iPhone two more time.

  • Connect your iPhone to your computer using a USB cable.
  • Choose your iPhone when it appears on iTunes.

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  • Go to the Summary tab and click Restore.

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  • Click Restore again. Doing this will delete all data and content on your iPhone and restore the device to its factory settings.

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  • Once the restore process completes, your iPhone will restart. You now have the option to set up your iPhone as a new device or restore a previous backup to get access to your data and content.

Hopefully, the suggested solutions above will help you in bringing your iPhone back to life. Otherwise, you are left with no choice but to contact Apple Support or get a replacement for your device if it is still under warranty.

6 Comments

  1. Thank you Kevin – my case is slightly different: the restore sticks at about 60% and itunes returns the error code (-1) Out of restore mode the phone is stuck on the connect to itunes icon. (IPhone 5s). Can you suggest a solution? Regards, Pat

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Expert Tip

Fix: iPhone restore issue unknown error 1

If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below.

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