How to Solve OneDrive Error “We can’t connect to”

Using OneDrive allows you to access your Microsoft Office files on any device, anywhere in the world, but some people experience problems with files updating and accessing certain documents. For some users, a sync symbol appears on their files in the file explorer, and when they try to open it, the file either disappears to a prompt appears asking the user to log back into their Outlook or Windows Live account. After logging in, the user might be given an error that explains the file path may have changed, or we couldn’t and we can’t related errors.

This can signify a problem with the Microsoft Office Upload Center. This system allows users to see the current state of their files that are being uploaded to a web server, like OneDrive. The system saves the file to your PC first, in the Office Document Cache folder, before uploading it. If you are experiencing the above-mentioned error, you could solve the problem by accessing the Microsoft Office Upload Center, viewing the files that are available, and deleting the contents of the cache folder. You can also try re-syncing your OneDrive account, which doesn’t affect your files, but does reset all of your options and settings.

Method 1: Remove Office Credentials

  1. Hold the Windows Key and Press R. Type control /name Microsoft.CredentialManager in the run dialog and click OK.
  2. Look under Generic Credentials and you will see something like MicrosoftOffice(number_Data)etc. This keeps your details for sync with Microsoft and it is usually needed for OneDrive and if you are using cloud based version of Office.
  3. Remove this entry, and open any office application. On the top right corner, you will see an option to sign in, sign in again with your Office Credentials and this should resolve the issue.

Method 2: Resetting Your OneDrive

To reset your OneDrive, use the following instructions.

  1. Press the Windows key on your keyboard and the R key. This will open up ‘Run’. In the Run window, enter: following: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
  2. Press Enter on your keyboard, and then you should notice that the OneDrive icon in your system tray (the bottom, right-hand side of your taskbar on your screen) should disappear. Don’t worry, as the icon will eventually re-appear.
  3. If your OneDrive icon doesn’t re-appear on your taskbar after a few minutes, then once again open the Run window and enter the following: %localappdata%\Microsoft\OneDrive\onedrive.exe
  4. The previous step will re-open OneDrive after having previously reset its settings.
  5. Once you have completed these steps, right click the OneDrive logo on the system tray and press ‘Settings’ and then ‘Choose Folders’. Here you will be able to take a look at the folders which are set to sync. You can pick and choose which folders you want to sync, and make sure the ones you were previously using are still set to sync with OneDrive.

If this process doesn’t work, then the problem could be with your cache. In this instance, you can use the following steps to delete the contents of your cache folder in the Office Upload Center.

Method 3: Deleting Your Cache

To delete your Office Upload Center cache, simply do the following:

  1. If you’re running Windows 7, click the Start button and choose ‘All Programs’. Then, choose ‘Microsoft Office Tools’ where you should see the Microsoft Office Upload Center. Click this.
  1. If you are running Windows 8, 8.1 or 10, click Start, and in the search bar, type ‘Microsoft Upload Center’ and choose the option that appears.
  1. When the Upload Center is open, choose ‘Settings’.
  1. Click ‘Delete Cached Files’.
  1. Reboot your computer and try accessing your OneDrive files as normal.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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How to Solve OneDrive Error “We can’t connect to”

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