Several Xbox One users have been reaching us with questions after being unable to load BluRay disks on their console. In most cases, the screen remains black before displaying the following message “Play a different disc. We can’t play this one. 0x91d70001”. The error code essentially means that the formatting of the disc is not recognized. Although the issue is mostly encountered with BlueRay disks containing movies, some affected users are also seeing this with disk games.
What is causing the 0x91d70001 Error on Xbox One?
We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular error message. As it turns out, there are a couple of different scenarios that might end up producing this error. Here’s a shortlist of culprits that might be responsible for the 0x91d70001 error code on Xbox One:
- A game capture device is connected – As it turns out, one of the most common causes that will trigger this error message is a game capture device connected to both your console and the TV. If this scenario is applicable, you should be able to resolve the issue by unplugging the Game capture device before you insert the Blu Ray disk that’s triggering the error code.
- Firmware issue – Another possible culprit that might lead to this error is a firmware issue. In this case, you should be able to circumvent the issue by using a popular fix or perform a power cycle in order to clear any badly cached firmware data.
Method 1: Unplugging your Game capture device (if applicable)
This is the number one cause of why this particular issue is occurring. If you’re using a Game Capture device (connected to your Xbox and TV) to record gameplay footage, chances are that’s the culprit that’s actually triggering the 0x91d70001 error code.
If this scenario is applicable to your current situation, all you have to do to circumvent the issue entirely is to simply unplug the game capture device before you insert the Blue Ray disk into the optical drive.
This is by far the easiest fix out of the bunch and it doesn’t affect any other features. As soon as you plug in the game capture again, you will be able to use it normally without any sort of reconfiguring. This workaround has been confirmed to work by at least a dozen of affected users, so if you’re using a Game capture device, chances are it will work for you too.
In case you’re not using a Game Capture device or this method didn’t work for you, move down to the next method below.
Method 2: Disconnect HDMI when Error Code Appears
Another popular fix for this particular issue is to disconnect the HDMI cable after the error code appears. Again, this is more of a workaround than a proper fix. But several affected users have reported that this fix worked for them, so it should work for you too.
But keep in mind that even if it works, you’ll likely need to repeat this operation every time you encounter this error message. Here’s what you need to do to circumvent the 0x91d7001 error:
- Insert your DVD or Blue Ray inside the optical drive and wait patiently until the error code (or the black screen is showing).
- Once you see the error code, remove the disk from the console. But use the physical button on the console to eject the disk – don’t touch your controller, otherwise, the entire process will fail.
- After you remove the DVD or Blue Ray disk, reach behind your console and physically unplug the HDMI cable that is connected to your TV.
- Wait at least 10 seconds before plugging the cable back into your console.
- Once the video signal returns, you should still see the error message, but don’t worry about it.
- Insert the DVD/Blue Ray disk back into the optical drive and the error should go away.
- Enjoy playing the video normally without the 0x91d7001 error.
If the issue is still occurring, move down to the next method below.
Method 3: Performing a power cycle
If none of the methods below have allowed you to resolve the issue, it’s possible that the issue is actually being caused by a firmware issue. In this case, you should be able to resolve the issue by performing a power cycle. This will end up draining your console’s power capacitors – based on various user reports, this will end up fixing a lot of problems having to do with badly cached firmware data.
Here’s a quick and easy guide on performing a power cycle on your Xbox One console:
- With your console opened, press and hold the Xbox button (You can find it on the front of your console) for about 10 seconds. Once that interval passes, the front LED should stop flashing.
- Now that your console has been turned off unconventionally, press the power button once again to power on your console once again.
- If you see the green boot animation at the next console startup, it means that the power cycle was successful.
- Once your console is fully booted, repeat the action that was previously triggering the 0x91d7001 error