Several Xbox One users have been getting the 0x91d70000 error code when trying to play a disk from their Xbox One console. By looking solely at the error code, it’s signaling that the formatting of the disk was not recognized. But in reality, the causes that might trigger this error are diverse as it’s confirmed to occur in various scenarios.
What’s causing the 0x91d70000 error?
We investigated this particular issue by looking into various user reports and by analyzing the various repair strategies that are commonly being used to fix this problem. As it turns out, several different scenarios will trigger this error code. Here’s a shortlist with culprits that might produce this error:
- Firmware glitch – As it turns out, a common scenario in which this error will occur is a firmware glitch. In this case, you should be able to resolve the issue by draining the power capacitors with a procedure like power cycling.
- Network inconsistency – Another possibility is that you’re encountering the issue due to a network inconsistency that is preventing your Xbox One console from validating the Blu-Ray disk that you’re trying to insert. In this case, a network restart would allow you to resolve the issue.
- Dirty Blu-Ray Disc – A dirty or damage this can also facilitate the apparition of this error code. If you’re dealing with a deep scratch, there’s nothing you can do to avoid the error code. But if you’re seeing the error as a result of a dirty disk, you should be able to fix the problem by cleaning the disc with a soft cloth and isopropyl alcohol.
- Corrupted data inside Persistent Storage – Xbox One keeps a reserved space called Persistent Storage where it stores cached data related to the Blu-Ray disks that you (as the user) inserts. Under certain circumstances, this data can become corrupted which might end up causing the error. If this scenario is applicable, you should be able to resolve the issue by clearing the Persistent storage from the Settings menu.
- Failing Optical drive – As it turns out, this issue can also begin to occur during the beginning stages of a failing Optical drive. In this case, you can still circumvent the error code for a while by performing what is known as the ‘gripping method’.
If you’re currently struggling to resolve this same issue, this article will provide you with several different troubleshooting guides that might just resolve the issue. Down below, you’ll find several different repair strategies that other affected users have successfully used to resolve this error message.
For the best results, we advise you to follow the methods below in the same order as we arrange them in. Eventually, you should stumble upon a fix that will resolve the issue regardless of the culprit that’s causing it.
Method 1: Performing a Hard Reset & network restart
The majority of affected users have managed to get around the 0x91d70000 error code by performing a hard reset (power cycling) coupled with a network restart. This will be effective in scenarios where the issue is being caused by either a glitch or a temporary network problem.
On top of refreshing every Xbox component, this procedure will also drain the power capacitors, which will end up resolving most firmware-related issues. Here’s a quick guide on performing a hard reset to resolve the 0x91d70000 error code:
- With your console turned ON, press and hold the Xbox button (in front of the console) for 10 seconds or more (or until you see that the front LED stops flashing)
- After the console is fully powered off, let’s turn your attention towards your router. Either press the restart button on your router (if you have one) or press the Power button twice (once to power it off, and once to turn it back on).
Note: You can also physically disconnect the power cable connected to the router and wait a couple of seconds before restarting the network device.
- Turn your console back on by pressing the Xbox button once again and repeat the action that was previously triggering the error code.
If you’re still seeing the 0x91d70000 error code, move down to the next method below.
Method 2: Cleaning the BluRay disc
Another potential culprit that will trigger the 0x91d70000 error is a dirty or damaged disk disc. As several affected users have reported, this particular error might occur if the disc is dirty or is simply not supported by your Xbox One console.
If the format of the disc is not supported, there’s nothing you can do about it. But if the disc worked before or you know that your Xbox One console should be able to play it, you should consider cleaning your disc for dust that might be preventing the optical block from reading it.
The ideal way of cleaning a dirty disc is to use isopropyl alcohol and a soft cloth. Isopropyl alcohol dries up quickly, so you don’t have to worry about leaving behind any by-products that might damage the optical block.
Keep in mind that in case you’re dealing with a deep scratch, this solution will not be effective. But in case the issue is occurring due to a superficial scratch or dirty section, the instructions below should resolve the issue:
- Sprinkle some isopropyl alcohol on a soft cloth and start rubbing the disk that’s causing the 0x91d70000 error.
- Once you manage to clean the disk, air dry it up for at least 5 seconds. But make sure to do it in a non-dusty area.
- Insert the disk back into your Xbox One Console and see if the issue has been resolved.
If you’re still encountering the 0x91d70000 error, move down to the next method below.
Method 3: Clearing the Persistent Storage
Several Xbox One users that we’re also encountering the 0x91d70000 error exclusively with BluRay discs managed to resolve the issue by accessing their console’s settings and clearing the persistent storage.
The Persistent Storage is a space that Xbox one automatically creates to store content that’s related to the Blu-Ray disks that you insert. In most cases, it will contain extra features for your movies.
Clearing the persistent storage is an official fix that is recommended by Microsoft in situations where the user is encountering the 0x91d70000 error. Here’s a quick guide on clearing the persistent storage on an Xbox One Console:
- From the main Dashboard menu of the Xbox One console, access the Settings menu.
- Inside the settings screen, access the Console settings, then select Disc & Blu-Ray sub-option from the right pane.
- Once you’re inside the Disc & Blu-Ray menu, access the Persistent storage menu (under Blu-Ray).
- Choose Clear Persistent storage and wait for the process to complete.
- Restart your console and see if the issue is resolved at the next system startup.
Method 4: Performing the Gripping Method
There is one unconventional method that seemed to work for several affected users. The error code is essentially signaling that the formatting of the disk was not recognized. Some users have discovered that if they grab the disk as soon as they insert it and prevent it from entering, the Blue-Ray Disk will get recognized without the apparition of the 0x91d70000 error.
Although several different users have confirmed that this method has worked for them, the procedure is somewhat tricky. You want it to grab the disk, but you don’t want to overdo it since you run the risk of damaging or stressing the optical drive motor.
Important: This issue typically starts to occur during the early stages of a failing optical drive. If you’re still protected by warranty, you should first contact customer support before trying out this method.
If you want to try this method, perform it at your own risk. But keep in mind that’s always the risk of damaging the optical motor and even scratching your BluRay disk.