Several Xbox One users are reporting that they are encountering the 0x87dd001e error code after the console loses axes to the Wireless. Some users are reporting that for them, this occurs randomly while others say that it happens at every console startup. The majority of affected users that the issue persists even if they attempt to log in again. The only thing that seems to work is a console restart.
What’s causing the 0x87dd001e Error?
We analyzed this particular issue by looking into various user reports and by testing out different repair strategies that other affected users have successfully used to get around this error code. As it turns out, several different scenarios might end facilitating the apparition of this issue. Here’s a shortlist with scenarios that might trigger this error code:
- Server issue – You may be seeing this error code due to a server issue that’s preventing the validation of your game library. This can happen due to a DDoS attack or due to a scheduled maintenance period. In this case, one way that will allow you to avoid the issue entirely is to switch your console mode to Offline mode.
- Network status glitch – This issue can occur in instances where your network status gets stuck into a limbo state (it’s neither online or offline). If this scenario is applicable, you should be able to resolve the issue by clearing the alternate MAC address.
- Corrupted temp folder – Judging by the various user reports, this particular fix can also be caused by one or more corrupted files that are stuck inside the Temp folder of your console. In cases like this, the easiest fix is to perform a power-cycling procedure which will clear the temp folders and drain the power capacitors, which will end up fixing the issue in most cases.
- Firmware issue – Under certain conditions, this particular issue can also surface due to a firmware glitch or some type of OS file that has become corrupted and is interfering with the library validation process. In situations like this one, the only viable fix that will not produce data loss is to perform a factory reset.
If you’re currently encountering the same error code and you’re looking for a viable fix, this article should provide you with several repair strategies. Down below, you’ll find several different fixes that have been confirmed to be effective by other users that were struggling to fix the very same error message.
If you want to be as efficient as possible, we encourage you to follow the instructions below in the same order that we arranged them in (via efficiency and severity). Eventually, you should stumble upon a fix that will resolve the issue regardless of the error code that’s causing the problem.
Method 1: Checking the status of Xbox servers
Before we move forward towards trying out some repair strategies that are effective in situations where the issue is occurring locally, let’s make sure that the problem is not beyond your control. Keep in mind that the 0x87dd001e error may be occurring due to a temporary Xbox server issue.
Scheduled maintenances or a DDoS attack are both viable scenarios that might effectively stop your console’s ability to connect to the internet. This happened in the past multiple times, so if you think this scenario is applicable, go ahead and investigate if a server issue is what’s causing the 0x87dd001e error.
To do this, simply visit this link (here) and see if any Xbox services that are being used by your console are currently affected by an outage period.
If the investigation above has revealed that there are indeed some server issues that might limit the online capabilities of your Xbox One console, move directly to the next method below to learn how to use your console in Offline mode.
If the verification you’ve just performed didn’t reveal any sever problems, skip the next method and move directly to Method 3 for step by step instructions on resolving a local issue.
Method 2: Switching to Offline Mode
If you’ve used Method 1 to confirm that there’s indeed a problem with the Xbox Live servers, you can most likely circumvent the 0x87dd001e error entirely by configuring your console to run in Offline Mode. But keep in mind that this will severely limit your console’s ability to play certain games – As you can imagine, every game with a multiplayer component will not work in Offline Mode.
Several Windows users have confirmed that the error code stopped occurring while Offline mode was enabled. But this is not a sustainable solution – think of it as a temporary workaround until Microsoft managed to fix the server issues.
Here’s a quick guide on switching your console mode to Offline mode to circumvent the 0x87dd001e error:
- With your Xbox One console open, press the Xbox button to open up the guide menu. Then, once you’re inside the newly appeared menu, navigate to Settings > System > Settings > Network.
- After you manage to access the Network menu, navigate to the Network settings menu, then choose the Go offline menu.
- Once you get this far, your console should be already in Offline mode. All you have to do now is restart your console.
- After the next startup is completed, launch a game and see if the 0x87dd001e error returns.
Note: Once the server issue is resolved, you can exit Offline mode to start using the online features once again.
In case this method wasn’t applicable or you’ve followed it and you’re still encountering the 0x87dd001e error, move down to the next method below.
Method 3: Performing a power-cycling procedure
If the investigations you performed at the beginning are pointing towards a local issue, the most efficient way of resolving the 0x87dd001e error without any data loss is to perform a power cycle.
This procedure will manage to get rid of the majority of temporary files that might cause an issue of this kind. The most important thing is that the operating completely drains the power capacitors, which will end up resolving the vast majority of firmware-related issues that might trigger this error code.
We’ve managed to identify several user reports with affected users that have managed to resolve the issue entirely by following the instructions below. Here’s a quick guide on performing a power-cycling procedure on your Xbox One console to fix the 0x87dd001e error:
- Ensure that your console is fully powered on (it won’t work if from Hibernation mode).
- Then, press the Xbox button (on the front of your console) and keep it pressed for about 10 seconds or until the front LED stops flashing. Once you see that the LED stops flashing, release the button.
- After the operation is complete, and your console is fully powered off, physically disconnect the cable from the power outlet and wait a full minute to ensure that the procedure is successful.
- Once that time period has passed, press the Xbox console button once again (don’t keep it pressed like before).
- During this startup sequence, keep an eye to see if the animation logo appears. If it does, take it as a confirmation that the power-cycling procedure was successful.
- After the startup sequence is complete, attempt to recreate the operation that was previously causing the 0x87dd001e error and see if the issue is now resolved.
If the same problem is still occurring, move down to the next method below.
Method 4: Logging in manually after cleaning the MAC address
As it turns out, this issue can also occur due to an improper alternate MAC address. This is confirmation that a network inconsistency can also be responsible for the miscommunication between the console and the Xbox servers.
Several affected users have reported that they managed to resolve the issue by accessing the Network menu and cleaning the alternate MAC address. After doing this and signing in with their account again at the next startup, the 0x87dd001e error stopped occurring for them. We noticed that this procedure is effective in instances where the ISP that’s being used is providing a dynamic IP.
Here’s a quick guide on clearing the alternate MAC address from the Xbox One settings menu:
- Make sure that your console is fully turned on, then press the Xbox One button on your controller to open up the guide menu. Next, from the newly opened menu, navigate to the Settings icon and choose All Settings from the context menu.
- Once you manage to get inside the Settings menu, go to Network settings.
- From the Network menu, move to the Advanced Settings menu on the left-hand side.
- With the Advanced settings menu selected, select the Alternate MAC address from the list of available options. At the next menu, hit the Clear button, then access the Restart button to apply the changes.
- At the next startup sequence, log-in with your account once again and see if the error stops occurring.
If you’re still being signed out with the 0x87dd001e error, move down to the final method below.
Method 5: Performing a factory reset
if none of the potential fixes above have allowed you to resolve the issue and you’ve previously confirmed that the problem is only happening locally, you’re likely dealing with some type of firmware or software glitch that cannot be resolved conventionally. In cases like this, the only viable fix that will fix the problem is to perform a factory reset.
Some users that were also struggling to resolve the same problem have confirmed that they managed to fix the 0x87dd001e error by performing a factory reset. This procedure will end up replacing any corrupted data that might be responsible for the problem.
Keep in mind that this procedure doesn’t necessarily mean that you’ll lose your data. You can go for a soft reset that will only touch OS files – your apps, applications and your social account integrations will remain intact.
Here’s a quick guide on performing a soft reset on your Xbox One console:
- With your console fully turned on, press the Xbox button on your controller to bring up the guide menu. Once you’re inside, navigate to System > Settings > System > Console Info.
- Once you’re inside the Console Info menu, access the Reset console option from the left-hand side section of the screen.
- From the Reset console menu, select Reset and keep my games & apps sections and hit the X button to start the procedure.
Note: If you want to revert anything to the default, select Reset and remove everything instead.
- Once the process has been started, wait patiently until the operation is complete. As soon as the operation is finished, your console will restart automatically.
- At the next startup sequence, repeat the action that was previously causing the 0x87dd001e error and see if the problem is now resolved.