Remnant: From the Ashes is a third-person shooter game which is based on survival in a post-apocalyptic world. The game is unlike other survival games and has made headlines for being one of a kind. It also allows multiplayer to complete missions and is highly interactive with good taste in weapons.
Being one of the most popular games, Remnant isn’t without its issues as well. One specific problem which we came across was where the game crashed. The crashing either occurs after a potential update or during in-game. Numerous users raised their voices on many platforms but were unable to find any fix. In this article, we will go through all the different reasons as to why this occurs and what the possible workarounds are to fix the issue.
What causes Remnant: From the Ashes to Crash?
After investigating and combining user reports, we concluded that the issue occurred due to several reasons ranging from instability in the game to local machine issues. Some of the reasons as to why issue occurs are but not limited to:
- Vsync: Vertical Sync in one of those settings which have several different reactions from the community. However, in this case, it seemed that enabling it fixes the problem of the game crashing.
- Unstable RAM: Random Access Memory (RAM) modules are known to affect the games which are being run on the computer. Having an unstable RAM might cause issues in the data transfer between the CPU and can cause the crashing.
- 4k resolution: Remnant officials were seen stating that 4k resolution was one of the reasons the game crashed. The game doesn’t support 4k resolution yet and prompting it to play in the resolution might complicate things and crash it.
- Changing FPS cap: FPS cap is a nifty option that is available to people playing the game and allows them to make efficient use of their graphics processor. Using the FPS cap instead of the default value of Infinity might help fix things.
- Supersampling: Super Sampling is another feature like an FPS cap which was known to solve issues with the crash. We will try enabling it and see if this makes any difference to the problem.
- Overclocking: Being a game-changer, overclocking doesn’t come with a guarantee that everything will run smoothly when it’s active. It seems that Remnant doesn’t support overclocking and the nifty feature, instead of helping the game, crashes it.
- Graphics drivers: One cannot ignore the role of graphics drivers in gaming. The drivers are the very components that are responsible for communicating information between the graphics hardware and the OS. If these are unstable or corrupt, you will experience numerous issues.
- Corrupt game files: Last but not the least, corrupt game files will cause issues with your gaming mechanics. Verifying the integrity of game files might help here.
Before we start with the solutions, make sure that you are logged in as an administrator and have an active connection to the internet as we will be updating a lot of modules as well.
Pre-requisite: System Requirements
Before we move on to the technical solutions, the first thing we will check is whether the system requirements of the game are being met. If your computer doesn’t even meet the requirements, the game will crash.
Even though the game runs in minimum requirements, we recommend the recommended ones to solve the problem.
OS: Windows 7 / 8 / 10 64 bit Processor: Intel i5-4690K (3.5 GHz) / AMD FX-8320 (3.5 GHz) or better Memory: 8 GB RAM Graphics: GeForce GTX 660 / Radeon R7 370 with 2 GB VRAM DirectX: Version 11
OS: Windows 7 / 8 / 10 64 bit Processor: Intel Core i7-3930K (3.2 GHz) / AMD Ryzen 5 1600 (3.2 GHz) or better Memory: 16 GB RAM Graphics: NVIDIA GeForce GTX 970 / AMD Radeon RX 480 with 4 GB VRAM DirectX: Version 11
Solution 1: Enabling V-Sync
Vertical Sync enables the option for users where they sync their frame rates on which the game is currently running to sync with your monitor’s refresh rate. This helps in achieving greater stability and improved graphics in the game. This feature is disabled (by default) for many users. We got multiple reports from people who showed a positive response after enabling the V-Sync option. In this solution, we will navigate to your settings and change the V-sync settings to enabled and see if this fixes the problem.
In this solution, we will navigate to the settings of the game and disable the option.
- Launch Remnant and click on Options from the main menu. Now, click on
- Once in Graphics options, click on VSync and turn the option off.
Note: You can also tweak other graphics settings from here if this doesn’t work.
Save changes and exit. Restart the game and see if the issue is resolved.
Solution 2: Checking RAM for Bad sectors using memtest86
Games make intensive use of RAMs in their operations. RAM is responsible for transferring and holding data from your hard drive while the CPU performs computations. If your RAM is causing issues, the game might crash whenever there is fluctuation in the module. First, you should check whether your RAM is inserted properly or not. Make sure that you hear a ‘click’ sound when you insert it in the slot.
If the RAMs are in the proper place and you are still experiencing issues, we will try running a memory diagnostics check and see if this spots any discrepancies. If it does, you can replace your RAM and see if this makes any difference to our case.
- Navigate to the memtest86 official website and download the module.
- Once the module is downloaded, run it and select a bootable USB drive inserted in your computer. Do note that installing memtest86 on a USB drive will erase all contents from it and create it a bootable drive.
- After creating the bootable drive, restart your computer and boot from this drive. You can press F4 or F5 etc. according to your system to select the boot sequence. Once the test is complete, you would know of any errors and can proceed with fixing them.
Solution 3: Changing Resolution to 1080 (for consoles)
Remnant: From the Ashes is also available on PlayStation devices which has a good and decent user base. People also go online from this platform and engage in multiple multiplayer scenarios. One thing which we noticed was that when the resolution in consoles was set higher than 1080, Remnant started becoming slow up to a point where it stopped playing altogether. Here in this solution, we will navigate to your console settings and check the resolution and change it if necessary.
- Open your console and navigate to Settings > Sound and Video > Video Output settings.
- Here, you will see Resolution. Click it.
- Now, change the resolution to 1080p. Restart your console and launch Remnant. See if the issue is resolved for good.x
If you are using a PC, you can also change the resolution set inside your game settings and see if this makes any difference in your case.
- Navigate to Settings and then click on Video present at the top tab.
- Now, click on Resolution and change it to 1920×1080.
- Save changes and exit. Restart your computer and see if this makes any difference.
Solution 4: Enabling Supersampling
Supersampling is an option in PS4 which allows users to have an ‘enhanced’ picture quality when they are playing a game on it. This improved picture quality is the result of the processor sampling the product a couple of times more before passing it to the display pipeline which helps with the display. According to Remnant officials themselves, enabling Supersampling works like magic in solving the crash issue. Here is the method on how to enable it.
- Navigate to Video Output Settings as we did earlier in the previous solution. Here, click on the option of Supersampling Mode.
- Now, enable the supersampling and then restart your console. Now check if the issue is resolved for good.
Solution 5: Enabling FPS Cap
FPS cap is functionality in Remnant where it allows the game to set a maximum frame rate which it can go to. So if there is by any chance that you ‘can’ have 100 FPS but your cap is set to 60 FPS, the game will not go above 60 FPS in any case. This feature, even though it restricts the FPS cap, helps in stabilizing the game by preventing any crashes. Here in this solution, we will navigate to the settings of the game and set the FPS cap to 60 and see if this works for us.
- Launch the game and navigate to its Settings. Now, click on the button of Video from the top bar.
- Scroll down and navigate to Maximum Frames per Second. As you can see, by default, it will be 0 (meanings it’s not capped).
- Set the number to 60 FPS (or any other decent number). Save changes and exit. Restart your computer and see if this works and it solved the problem.
Solution 6: Verifying Integrity of Files
As we mentioned before earlier, there are numerous scenarios where the very installation files of the game somehow become corrupt. This can be due to the game being moved around or when a bad update is processed. In this solution, we will navigate to your game’s properties in Steam client and then use the in-built option of verifying the integrity of game files and see if this makes any difference in our case.
- Open Steam and click on Games from the top-bar. Now select Remnant: From the Ashes from the left column, right-click it and select Properties.
- Once in Properties, click on Local Files category and select Verify Integrity of Game Files.
- Now, wait until the process is complete. Restart your computer after the verification is complete and launch Remnant again. Check if the server not responding issue is fixed.
Solution 7: Updating Graphics drivers
If all the above solutions don’t work and you are still unable to fix the crashing issue, we will move on and try updating your graphics drivers to the latest build available. Graphics drivers are the main components between your graphics hardware and the game and transmit information between the two. If the very drivers are not working properly, the OS will not be able to get a favorable output from the drivers and hence it will cause numerous problems.
In this solution, we will install a third-party application called Display Driver Uninstaller (DDU) and use to completely remove the current drivers from your computer. Once this is done, the default drivers will be installed. If the default ones don’t work, we will update them to the latest build available.
- Install the utility Display Driver Uninstaller. As mentioned earlier, this ensures that all the remnants are removed from the computer. If you still don’t want to use this, you can continue with the Device Manager. After the installation is done, you need to start your computer in safe mode. You can learn how to boot your computer into safe mode by reading our article on it.
- Once you are in Safe Mode, launch Display Driver Uninstaller using the executable which was just created.
- Once in the application, click on Clean and Restart. DDU will now remove all the existing driver files and restart your computer after the action is done.
- Boot your computer into normal mode, press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter. Most probably the default drivers will be installed. If not, right-click on any space and select “Scan for hardware changes”. Now try launching the game and see if the default drivers fix the crashing issue.
- Now there are two methods to update the graphics drivers; either you can update them automatically using Windows update or manually by browsing to the file where your graphics drivers are located. If automatic updating fails, you have to navigate to your manufacturer’s website and download the drivers first.
To update, right-click on your hardware and select Update Driver. Now select any one of the two options according to your case.
- Restart your computer after installing the drivers, launch the game and check if this solves the problem.