“Origin won’t go online” issue is a problem which occurs when opening Origin. After opening Origin, users are logged into offline mode. Logging into online mode gets timed out and playing any games online becomes impossible.
Before any troubleshooting, users should head online to see if there are any problems with Origin servers by checking their social media and their website. If there are no general problems with the servers, you should then check out the methods we have prepared that can be used to resolve the login problem with Origin. Good luck!
What Causes Origin to not Go Online?
There are several different causes for Origin refusing to go online and we have decided to list them down below. Knowing the correct cause brings you one step further towards the solution so make sure you check out the list below:
- Antivirus installed – Some antivirus tools don’t work very well with Origin so consider replacing them with better, free alternatives.
- Missing administrator permissions – Granting the Origin.exe executable administrator permissions managed to resolve the problem for many people so make sure you try it out.
- Proxy servers – Proxy servers are known to prevent Origin from logging in or downloading updates so make sure you disable them.
- Hosts file corrupted – Resetting the corrupted hosts file is yet another useful method to try out.
Solution 1: Reset Winsock
“netsh Winsock reset” is a helpful command that you can use in Command Prompt to reset Winsock Catalog back to default setting or its clean state. You can try this method if you are experiencing the inability to log into the online mode in Origin.
- Search for “Command Prompt” by typing it either right in the Start menu or by pressing the search button right next to it. Right-click the first entry which will pop up as a search result and select the “Run as administrator” context menu entry.
- Additionally, you can also use the Windows Logo Key + R key combination in order to bring up the Run dialog box. Type in “cmd” in the dialog box which appears and use the Ctrl + Shift + Enter key combination in order to run Command Prompt using administrator privileges.
- Type in the following command in the window and make sure you press Enter after typing it. Wait for the “Winsock reset completed successfully” message or something similar to know that the method has worked and you haven’t made any mistakes while typing. Check to see if the issue still persists.
Solution 2: Change the Antivirus You Are Using
Free antivirus tools can be quite helpful and they can do their job protecting your computer but sometimes they just don’t get along well with other things on your computer. Consider replacing your antivirus if it causes this problem while it’s turned on!
- Click on the Start menu and open Control Panel by searching for it. Alternatively, you can click on the gear icon in order to open settings if you are using Windows 10.
- In Control Panel, select to View as – Category at the top right corner and click on Uninstall a Program under the Programs section.
- If you are using the Settings app, clicking on Apps should immediately open a list of all installed programs on your PC.
- Locate your antivirus tool in Control Panel or Settings and click on Uninstall.
- Its uninstall wizard should open so follow the instructions to uninstall it.
- Click Finish when the uninstaller completes the process and restart your computer to see whether login issues will still appear. Make sure you choose a better antivirus option.
Solution 3: Run Origin as an Administrator
Running anything with administrator permissions is sure to provide some help for plenty of errors and this one is no different. Simply running the Origin client as an administrator may be enough for you to stop seeing the annoying error once and for all.
- Locate the Origin shortcut or executable on your computer and open its properties it by right-clicking its entry either on the Desktop or the Start menu or the Search results window and choose Properties from the pop-up context menu.
- Navigate to the Compatibility tab in the Properties window and check the box next to the Run this program as an administrator option before saving the changes by clicking OK or Apply.
- Make sure you confirm any dialogs which may appear which should prompt you to confirm the choice with admin privileges and Origin should launch with admin privileges from the next startup. Open it by double-clicking its icon and try relaunching the login process to see if the problem still appears.
Solution 4: Disable Proxy Servers
This is one of the official methods used to resolve the problem. Proxy servers can cause the login process to fail and it’s important for you to disable them inside Internet Options. Make sure you try out the methods above before troubleshooting this problem!
- Open Internet Explorer on your computer by searching for it on the Desktop or the Start menu. Click on the cog icon located in the top right corner. From the menu which opens, click on Internet Options in order to open a list on related connection settings.
- If you don’t have access to Internet Explorer, Open Control Panel by searching for it in the Start menu or by using the Windows Key + R key combination, typing “exe” in the Run box, and clicking OK in order to run Control Panel.
- In Control Panel, select to View as: Category at the top right corner and click on the Network and Internet button to open this section. Inside this window, click on Internet Options in order to navigate to the same screen as you would if you opened Internet Explorer.
- Navigate to the Connections tab and click on LAN Settings.
- Check the box next to Automatically Detect Settings and make sure the Use a proxy server for your LAN option is unchecked.
- Make sure you Apply the changes you made and restart your computer before you check to see if the Origin won’t go online login error still appears.
Solution 5: Reset the Hosts File
If you have tried to solve other issues on your computer, you may have edited the hosts file located deep into the System32 folder in various subfolders. The hosts file is used to map hostnames to IP addresses. If for some reason, you find that your hosts file has been compromised or if you start experiencing this problem with Origin, you can reset the file back to default by following the steps below.
- Navigate to the following location by navigating to it after opening the File Explorer. First, click This PC or My Computer from the left side pane in order to locate and open your Local Disk C.
C > Windows > System32 > Drivers > Etc
- If you are unable to see the Windows folder, you may need to turn on the option which enables you to see hidden files and folders. Click the “View” tab in File Explorer’s top menu and click the “Hidden items” checkbox in the Show/hide File Explorer will show the hidden files and will remember this setting until you change it again.
- Locate the hosts file in the Etc folder, right-click on it, and choose to Open it with Notepad. Use the Ctrl + A key combination in order to select all text and click Delete or Backspace to delete it. After that, paste the following text inside:
# Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to hostnames. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 220.127.116.11 rhino.acme.com # source server # 18.104.22.168 x.acme.com # x client host # localhost name resolution is handled within DNS itself. # 127.0.0.1 localhost # ::1 localhost
- Click File >> Save in order to save the changes. Exit Notepad and restart your computer. Check to see if the problem persists regarding Origin refusing to go into online mode.