How to Fix Lenovo EasyCamera Issues on Windows 10

Lenovo’s EasyCamera suffered from a lot of issues when users upgraded their devices to Windows 10. Some users reported that it continuously scrolled horizontally, meaning you can’t really use it for video chatting and such, and for some it was completely dysfunctional.

This situation was mostly due to incompatibility between their old drivers and Windows 10, and if you’re one of the affected user, you have undoubtedly tried meddling with the drivers in order to solve something. Fortunately, the issue was later resolved with updates for Windows, as well as the drivers for Lenovo, but there are some users still facing it.

easycamera

If you’re one of them, please read on as there is a plethora of solutions that can help you get your webcam back to its fully operational state.

Method 1: Uninstall, then reinstall the YouCam Software

If you have this software on your computer, chances are it is causing conflicts with your webcam driver. Uninstalling it, and then reinstalling it from Cyberlink’s website has been reported to work, so follow the steps to do that.

  1. Press the Windows key on your keyboard, type Change or remove a program and open the result.
  2. In the list of software installed on your computer, find the YouCam Software. Click it and click the Uninstall button near the top. Follow the wizard to uninstall the software, and reboot your system.
  3. Head to your Downloads folder and use the setup wizard you downloaded from Cyberlink’s website to install YouCam again. Reboot your system again, and your webcam should be working again.

Method 2: Update the drivers from the Device Manager

The drivers that worked for your previous operating system may not work with Windows 10, and should be therefore updated.

  1. Press the Windows button on your keyboard, type Device Manager and press Enter to open the result.
  2. Under Imaging devices, right-click Lenovo Easy Camera and select Update Driver Software… .
  3. Follow the wizard to update your drivers and reboot your system in the end. Your webcam should be working without any problems now.

Method 3: Uninstall the software and let Windows Update find the appropriate one

If Device Manager didn’t find the appropriate drivers, the next step is to let Windows Update search for them. To do this, you should first uninstall the existing ones.

  1. Using steps 1 and 2 from the previous method, find the Lenovo Easy Camera driver, and right-click it. However, this time, instead of Update Driver Software, you should choose Uninstall. Wait for the wizard to complete and reboot your system.
  2. Once you have booted up Windows again, press the Windows key on your keyboard and type Check for updates, then open the result and you will be within Windows Update.
  3. Press the Check for updates button, and wait for Windows to do its thing. It will detect the missing webcam drivers and update them with the appropriate ones. You may need to reboot your system once more when it’s done, and your webcam will be back to normal.

Method 4: Uninstall the drivers, and install the latest ones from Lenovo’s website

If the previous methods failed, you will need to install the latest available drivers for your device. You can find them on Lenovo’s driver download website, by searching for your product.

  1. Use the first step from the previous method to uninstall the drivers and reboot your system.
  2. Head to your Downloads folder and install the drivers you downloaded. Reboot your system again and the webcam should be alright.

Alternative step 2: (Applies for Lenovo Z500 laptops)

Open the partition where your operating system is installed after the driver has extracted its files, and open the Drivers folder. Find inside the webcam drivers folder and open it.

Inside, you will find drivers for multiple brands – open and install the Chicony ones, and they will fix your error.

Method 5: Manually install the generic USB Video Device drivers

This is the last option as the generic driver may not offer the complete functionality that you would get with the Lenovo Easy Camera driver.

  1. Use the previous methods to get to the menu for updating the Lenovo Easy Camera, but this time select Browse my computer for driver software.
  2. In the next window, select Let me pick from a list of device drivers on my computer, and you will be presented with a list of drivers for the webcam.
  3. Select the USB Video Device driver and click Next to install it. Once it’s done, reboot your system and everything will be back to normal.

It is no secret that upgrading from a previous operating system to Windows 10 caused a lot of problems for a number of users, the webcam problem with Lenovo being one of them. However, there is a fairly decent number of solutions that you can try, and among them there will undoubtedly be one that will help you fix your webcam – so don’t waste a moment and start fixing it.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

How to Fix Lenovo EasyCamera Issues on Windows 10

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