How to Fix Google Play Store Error Code 924

Several users are getting the “Error Code: 924” on their Google Play Store whenever they try to download or update an application. These days, downloading an application has become common for all smartphone users. However, errors like this will stop the user from downloading any application. This issue can happen on any Android device that you are using. The error code will appear for both “Can’t download app” and “Can’t update app“.

Error message

What is Causing the ‘Error code 924’ issue?

We managed to discover some of the most common causes that will trigger this particular issue. We have done this by looking at various user reports and the repair strategies that they used to get the issue resolved. Here is a shortlist with common scenarios that have the chance of triggering this particular error message:

  • Security System is blocking the downloading – As it turns out, this issue can occur if you’re using security software on your device. Because of security software, your access will be blocked to many applications or other devices for the safety of your device.
  • Power saving mode is turned on – Another potential case in which this error occurs is when you have power saving mode enabled on your devices. Several users finding themselves in a similar situation have reported that they managed to resolve the issue after disabling the power saving mode.
  • Google Play Store cache data is corrupt – In some cases, cache data of Google Play Store can be responsible for this particular error. This mostly happens when the cache data of the application becomes corrupt.
  • Third-party application messing up Google Play Store – Sometimes, one of the third-party applications or files related to that application can mess up the Google Play Store. Users who were unable to identify the issue, fixed this problem by resetting their device to default factory settings.

This article will help you with different methods to resolve the “Error code: 924“. We will start from the most common and simple method to the detailed one.

Method 1: Restarting Your Phone

This is one of the general solutions for all the problems on your device. Restarting your phone will solve most of the problems. This method will refresh the memory of the phone and clear the data of previously used applications from memory. You can restart your device by holding the Power button and choosing Reboot from options. Once you restarted your phone, go and try downloading and updating applications.

Restarting phone

Method 2: Clearing Google Play Store Cache Data

Cache data is the temporary data used for saving the preferences of the application to load the tasks faster. However, sometimes this data can become corrupt or broken due to which users will get an error while downloading the applications. Most of the users that have been struggling to resolve this particular issue have reported that they resolved the error by clearing the cache data of the Google Play Store.

  1. Go to your phone Settings and open Manage Apps/Apps.
  2. Search for the application named Google Play Store in the list and open.
    Note: If your device has multiple tabs, select ‘All‘ in applications settings to find Google Play Store.

    Opening the Google Play Store in Manage Apps
  3. Inside the Google Play Store app settings, tap on Storage
  4. Now tap on Clear data and choose to clear both Cache and Data of Google Play Store.
    Clearing the Cache data of Google Play Store
  5. Once you cleared the app data, reboot your device and try downloading the application again.

Method 3: Uninstalling Google Play Store Updates

New updates for application are always a good thing but this can also cause the issue sometimes. This issue can trigger if the new updates are not installed correctly or some files are still outdated. The easiest fix will be uninstalling the Google Play Store application updates from settings of your phone by following the below steps:

  1. Go to your phone Settings and open Manage Apps/Apps.
  2. Search for the application named Google Play Store in the list and open it.
  3. You will find a button for Uninstall updates, tap on that and wait for uninstallation.
    Uninstalling Google Play Store updates
  4. After that go and try downloading the application.

Method 4: Disabling Battery Saving Mode

If you have Battery Saving mode is enabled on your phone, then this can be the culprit causing the issue. Power saving mode will try to use fewer resources of your phone to save the battery life. It will close the applications that are running in the background for a long time and try to use fewer files required for running tasks. Several users solved the issue by turning this mode off and then successfully downloading applications.

  1. You can disable the battery saving mode by pulling down the quick menu (notification bar) and tapping on the battery saver icon as shown below:
    Disabling Battery Saver
  2. If you don’t have this option in the quick menu of your phone, then go to your phone Settings.
  3. Search for Battery & Performance and open it.
    Note: For some devices, it will be just Battery option in settings and Power saving mode will be right inside that.

    Opening Battery settings
  4. Tap on Battery Optimization, then open Battery saver option.
  5. Now tap on the toggle button to turn it Off.
    Disabling the Battery Saving Mode
  6. Now go to Google Play Store and try downloading the application.

Method 5: Removing Security Software form Your Phone

If you have any security software running on your phone, then this might be blocking you from downloading the application on Google Play Store. Sometimes, Antivirus will block the incoming files from the internet or other devices to keep your device safe. However, this can also cause the issue for users while downloading or transferring legitimate data to their devices. You can easily solve this by removing the security software from your phone by following the steps below:

  1. Go to your phone Settings and open Manage Apps/Apps.

    Opening Apps manager in settings
  2. Search for the Security Software (Avast) in the list of application and open
    Note: Select ‘All’ in applications settings if you have multiple tabs. Your security system can be with a different name, in our case it is Avast.
  3. Now tap on Uninstall and choose Ok to uninstall the application from the device.
    Uninstalling Avast Antivirus
  4. After that go and try downloading the application again.

Method 6: Factory Reset Your Phone

When none of the methods works for you, then the last option is resetting your phone to default factory settings. This will remove all the changes that the user has made so far and make the phone back to the way it was when bought. Most of the time users will be unable to find the cause of the issue, which can be an application or corrupt data. Therefore, by applying this method you will make sure none of the issues are left on your phone. You can do the factory reset of your phone by following the steps below:

  1. Go to your phone Settings and open Additional settings.
    For some devices, you will have a different option. Therefore, if you don’t have additional settings then just follow the next step.
  2. Search for Backup & Reset option in the settings and open it.
  3. Now tap on Factory Reset option and confirm the action by clicking Ok.
    Factory reset your phone.
  4. This will take a few minutes to completely reset your phone so be patient.
  5. Once your phone is reset, sign into your Google account and try downloading the application from Google Play Store.

Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.