How to Fix ‘Error Placing Order’ when Purchasing Minecraft

The ‘Error Placing Order‘ prompt appears when some users attempt to purchase Minecraft from the official store (on Minecraft.net). Most affected users are reported that they attempted to purchase the game multiple times and they always see this error even though they’ve made sure that their card info is correct.

Error Placing Order in Minecraft

As it turns out, there are several different instances that will cause this error message:

  • Outdated Chrome browser – As it turns out, this problem often occurs due to security concerns spawned from the fact that your browser version is outdated. If this scenario is applicable, you should be able to resolve this problem by forcing Chrome to update itself to the latest version.
  • International transactions are blocked by your bank – With a certain type of cards, you might find that international transactions are blocked by default. Keep in mind that the payment processor used by Mojang is Sweeden-bases, so in order to resolve this issue, you might need to call your bank and ask them to unlock international transactions.
  • Bank refuses transactions to this payment processor – A lot of US-based users trying to purchase Minecraft have reported that the transaction was denied by their bank automatically. The majority of them have managed to fix the issue by purchasing Minecraft as a redeem code (either online or from a physical store like Gameshop or Wallmart).
  • The Mojang account is suspended –  In certain circumstances, the transaction might be rejected due to the fact that your Mojang account is under investigation on suspicions of fraudulent activity. In this case, you should get in contact with Mojang or Microsoft by using the official support channels.

Method 1: Update your Browser (if applicable)

As it turns out, your attempt to purchase Minecraft might be abruptly interrupted by your browser to security concerns.  For example, Google Chrome is known to this frequently in instances where there is a new security update that the user didn’t install yet.

Several affected users have confirmed that they managed to fix the problem by forcing their Chrome browser to update itself to the latest version available.

If this scenario is applicable, follow the instructions below to update your browser to the latest version available:

  1. Open Google Chrome and click on the action button (three-dot icon). Next, click on Help, then click on About Google Chrome from the newly appeared context menu.
    Access to Google Chrome
  2. Once you get to the next screen, wait to see if the updating feature manages to identify a new version of Google Chrome. If a new version is indeed available, the utility will automatically update it.
    Update Google Chrome
    Update Google Chrome
  3. After the next version is installed, restart your browser, then repeat the purchase attempt once the next startup is complete to see if the problem is now fixed.

In case the same issue is still occurring, move down to the next potential fix below.

Method 2: Contacting your Bank & Unlocking International Transactions (if applicable)

If you’re trying to purchase the game from outside Sweeden (the country in which the payment processor of Mojang resides), chances are you might be encountering the ‘Error Placing Order‘ because international transactions are being blocked by your bank.

First things first, ensure that your card details are still valid, then consider the possibility that the transaction doesn’t go through because international transactions are disabled for your credit card/debit card.

In this case, the only viable fix that will allow you to complete the purchase of Minecraft is to call your bank and ask them to unblock international transactions for your account. Keep in mind that different countries have different regulations – It’s even possible that your bank has effectively blocked transactions to that payment processor.

In case you already contacted your bank and ensured that this issue is not occurring due to a block enforced by them, move down to the next potential fix below.

Method 3: Buying from Windows 10 Store (if applicable)

In case you’re trying to buy the game in order to play in on a Windows 10 computer, you have a different way of purchasing Minecraft that will likely allow you to circumvent the apparition of the ‘Error Placing Order‘.

As some affected users have confirmed, if you’re on Windows 10, you can avoid the error by making the purchase through Windows Store instead. This way, the transaction goes through a different payment processor which should allow you to go around the error.

Note: If you’re not on Windows 10, you can also consider buying the game through Steam. 

If you’re on Windows 10, follow the instructions below to purchase Minecraft directly from the Microsoft Store:

  1. Press Windows key + R to open up a run dialog box. Next, type ‘mswindowsstore:’ inside the run box and press Enter to open up the home page of the Microsoft Store.
    Accessing the Microsoft Store
  2. Once you’re inside the home screen of Microsoft store, use the search function (top-right corner) to search for ‘minecraft’.
  3. Next, from the list of results, click on the Minecraft version that you want to get, then click the Buy button and follow the on-screen prompts to complete the purchase via the integrated payment processor of the Microsoft Store.
    Getting Minecraft from the Microsoft Store
  4. If the purchase goes through, wait for the download is complete, then launch the game normally.

In case this method is not applicable, move down to the next potential fix below.

Method 4: Buying Minecraft as a Redeem Code

As it turns out, there is one workaround that a lot of affected users have been successfully using to avoid the ‘Error Placing Order‘ prompt that appeared whenever they tried to purchase the game via the official website.

One way to circumvent this problem is to use a marketplace like G2A to avoid the Sweeden-based payment processor on Mincraft’s webpage. Additionally, you can get a physical gift card with Minecraft from a major retailer like GameShop, Wallmart, or Target.

Additionally, you can bu a digital gift code from mahjong’s website and then use the activation page to download the game on your computer. If this is the way you want to proceed, follow the instructions below:

  1. Visit the Mojang’s Login Page and click on Buy Digital Gift Code.
    Buying gift codes for Minecraft
  2. Next, sign in with a valid account. In case you don’t already have an account, you will need to create one and then verify your email address before you can proceed further.
    Signing in or Creating a new Mojang account
  3. Once you are successfully signed in, you will be redirected to an Amazon listing where you can purchase the game as a digital disk key that will be delivered to you instantly via email.
  4. But instead of gifting it to others, you can simply visit the Redeem page on Mojang’s website, insert the code and get access to the game.

In case this operation is not applicable to your particular scenario, move down to the next potential fix below.

Method 5: Contacting Mojang / Microsoft Support

if none of the potential fixes above have worked for you, you should really attempt to get in contact with Mojang’s support team and see if there are any official guidelines you need to follow in order to purchase the game in your area.

To do this, access the Contact page of Mojang and open a ticket explaining the problem as thoroughly as possible and then looking for their response in your Inbox.

Opening a ticket with Mojang

But according to some affected users, the response time of Mojang is quite long, so you might also consider getting support for Microsoft instead (especially if you brought the game via the Microsoft Store).

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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