How To'sWindows

How to Fix error ERR_NAME_NOT_RESOLVED on Google Chrome

ERR_NAME_NOT_RESOLVED means that the domain name cannot be resolved. DNS (Domain Name System) is responsible for resolving domains, and every domain on the internet has a name server, which make it possible for the DNS’s to resolve Domain Names.

This error on Google Chrome, means the same as above but with a better understanding of the issue you will be able to diagnose and fix it. Generally, you will see this error when you  cannot open a website. The error technically means, that the name cannot be resolved. There are various reasons for this error to pop-up; and in general the error may be a result of a mis-configuration on your computer or router OR it could be an issue with the website you’re trying to visit which may be down.

There are two possible scenarios, read the one that is applicable to you.

The site you are trying to access is your website, and it returns ERR_NAME_NOT_RESOLVED

When you setup a website, you get hosting with it or you buy it from a different hosting provider. When you get the hosting, you are given name servers, that should be updated with the Domain Register. For example, appuals.com is registered with GoDaddy and hosted with CloudFlare, Cloudflare, gave us their nameservers, which we’ve updated at GoDaddy.

Here’s an example image of another site, that is registered with GoDaddy but has BlueHost as their hosting provider.

go daddy name server

If the hosting was with GoDaddy, then i may not have had to update the nameservers, usually GoDaddy does it by themselves.

So what you need to ensure is that your name servers are properly updated, and you are using the nameservers given to you by your hosting provider.

If you’re not sure about this, you can check the settings by going to intodns.com/your-domain-name.com

If just your site isn’t working, and all other sites are you can see what the nslookup reports from Command Prompt.

Hold the Windows Key and Press R. Type cmd and Click OK.

type nslookup your-site.com and Press ENTER.

If it doesn’t returns a Valid IP Address, or if tells that the domain doesn’t exists, or any other error then you must check with your host.

err_name_not_resolved-1

The site you are trying to access is a general site, that is accessible everywhere else but not just on your Device

If this is the case, then it is highly likely that your ISP’s DNS Servers are down, or the DNS settings are not configured properly. Google has given Public DNS Servers, with a 99.99% uptime, which you can use to fix the issue.

Hold the Windows Key and Press R.

Type ncpa.cpl and Click OK. 

Right Click your Network Adapter and choose Properties, highlight/select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

Put a check on Use the following DNS Server Addresses and update the two fields with the following addresses:

8.8.8.8

8.8.4.4

Click OK and Test.

err_name_not_resolved

Updating Your DNS on a MAC OS X

On a Mac OS X Click the Apple icon from the top left, and choose System Preferences. Click the Network icon, and make sure  your active adapter (ethernet or wireless) is selected, then click Advanced.

Go to the DNS Tab and click the + Symbol. Add the following DNS’s into it and remove others if there were any.

8.8.8.8

8.8.4.4

err_name_not_resolved on a mac

Clear Google Chrome’s Host Cache and Disable Predict network Actions

  1. Open Chrome and go to Settings, then click Show Advanced Settings.
  2. Click Privacy.
  3. Find Predict network actions to improve page load performance or or use a prediction service to load pages more quickly, and disable it.
  4. Once done, type chrome://net-internals/#dns in the Address bar and hit the ENTER key.
  5. Click Clear Host Cache

This should resolve the issue.

59 Comments

  1. Hi, i have the same problem, i can’t open anything but Facebook and Google, evreywhere else err_name_not_resolved… but internet work in my phone… please help!

  2. Tried to reset, but chrome didn’t. After a restart of the computer, and a update of the computer, Chrome seems to be fine now. Weird since I tried a restart yesterday and that did nothing.

  3. Im having the same problem – The strange thing is that it only started happening after I let someone connect to my router with their iPhone – I don’t know what has happened but it’s probably changed some kind of settings – Can anyone help?

  4. Hi, I’m from Philippines…I have the same problem…i am hesitate to follow the steps solutions because Im not sure if this is applicable in any area especially in updating DNS settings.

  5. HI,

    its about golfgamebook[com]

    Several of us use this a lot in Saudi Arabia but it hasnt been working for the last 48 hours on any apple device, laptop or desktops.
    Could it be banned?

  6. Hi I have been trying to access my site [sitename] but I cannot see it on multiple devices with different network connections! Could you please help me?

  7. HELP! I changed my nameservers to my registrar last night after purchasing hosting and after several flushes, restarts, cache-deleting, dns switching, it WON’T LOAD! It keeps showing this error and when I ask my friends to check the site they can get onto it no problem! But for me it just won’t work! Could you please help? The website is here: http://sparkware.co.uk/

  8. If this is what it is supposed to show “It works!

    This is the server’s temporary default web page.
    The web server software is running but no content has been added yet.”

    then, you need to reboot your router, and flush your local cache.

    temporary workaround until cache clears itself:

    Click Start -> type notepad, right click notepad and choose run as administrator. Notepad will open as administrator. Once the notepad opens up, click File -> Open and go to c:windowssystem32driversetc, click or double click the hosts file. At the end of the host file, type the following line

    sparkware.co.uk 217.70.184.38
    http://www.sparkware.co.uk 217.70.184.38

    currently the dns settings for this domain are as follow:
    a.dns.gandi.net. [‘173.246.98.1’] (NO GLUE) [TTL=172800]
    c.dns.gandi.net. [‘217.70.179.1’] (NO GLUE) [TTL=172800]
    b.dns.gandi.net. [‘213.167.229.1’] (NO GLUE) [TTL=172800]

    http://appuals.com/hosts-file-on-windows-78-and-10/

  9. Thanks for replying so fast, but neither of these worked. Yes, I restarted my computer after doing these steps and it still won’t load.

  10. This site can’t be reached
    [masked] server DNS address could not be found.

    Try:

    Reloading the page

    Checking the connection

    Checking the proxy, firewall, and DNS configuration

    ERR_NAME_NOT_RESOLVED

  11. I found out the problem! There was a space in the IP and the format was backwards. Let me fix it and restart my pc.

  12. Hello , can you help me with this net::ERR_NAME_NOT_RESOLVED

    My site is *
    Thank you

  13. There is one website that I tried to access through different browsers and I always get this error. I tried this but didn’t work 🙁 any suggestions?
    It’s a website somebody from the World Bank sent to me, may it be the case that access to the server is private or something?

  14. Im experiencing this. I already contacted the ISP and still waiting for reply, i’ts like 20 hours now since my internet goes down. I’m already sure the flushing DNS works because i tried it before, but my problem is i have no laptop, it’s broke right now. I only have an Ipad. Please someone tell me what to do.

  15. Hi Kevin, just got Now TV installed and suddenly I’m getting random Chrome tabs greyed out and reporting the above error messages. I’ve tried everything on your article but I still can’t get access to these sites (sites like Ebay and Uswitch and some other random sites too). My gmail access is fine as are many other sites, but when I do random searches (like for instance how to troubleshoot this issue) I get this error on some results and not others.
    >
    > I did have fixed IP address and DNS set but have tried putting these to auto and also to the 8 8 8 8, etc you recommend.
    >
    > I’ve flushed the cache, cleared all the cookies, etc, restarted router and pc’s, gone into cmd and “released” and “renewed” (but on this one I get 2 errors that say, “”an error occurred whil renewing interface Local Area Connection: unable to contact your DHCP server. Request timed out” and also “an error occurred while releasing interface Loopback Pseudo-Interface 1: The system cannot find the file specified”.
    >
    > Can you help me? Thank you so much

  16. Hello, did you try checking if there is the same problem with other devices connected to your network?
    And have you tried refreshing your TCP/IP?

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How to Fix error ERR_NAME_NOT_RESOLVED on Google Chrome

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