Xbox is one of the most popular consoles which is developed and distributed by Microsoft. The consoles have reached a total of over 84 million consoles sold over the last few years and continue to increase their popularity and performance. However, quite recently, a lot of reports have been coming in of the “Error Code 0x800488fc” on the console while trying to sign in to the Xbox Account.
What Causes the ‘Error Code 0x800488fc’ on Xbox?
After receiving numerous reports from multiple users, we decided to investigate the issue and devised a set of solutions that rectified it for most of our users. Also, we looked into the reasons due to which it was triggered and listed them below.
- Poor Connection: If the internet connection that you are using is slow and isn’t stable, it can prevent the console from establishing a secure connection to the server. This, in turn, can trigger the error and prevent you from logging in to your account.
- Old Firmware: In some cases, if the firmware on the Controller hasn’t been updated it can also cause synchronization issues and prevent the Xbox from establishing a secure connection with the account. This can trigger the error and prevent access to the account.
- Service Outage: In certain cases, the Xbox servers might be down due to which the console might not be able to establish the connection to the servers. Often, the servers are taken down for maintenance purposes.
- Incorrect Login Information: It is possible that the login information that you have entered isn’t correct. The error code is also displayed when incorrect login information is used. Therefore, it is recommended to recheck the login information and make sure it is entered correctly.
Now that you have a basic understanding of the nature of the problem, we will move on towards the solution. Make sure to implement these in the specific order in which they are presented to avoid conflict.
Solution 1: Reinitializing the Internet Router
In some cases, the internet connection might be unstable due to which the error might be triggered. Therefore, in this step, we will be completely reinitializing the Internet Router by power cycling it. For that:
- Unplug the power from the internet router.
- Press and hold the “Power” button on the router for 1 minute.
- Plug the power back in and wait for internet access to be granted.
- Check to see if the issue persists.
Solution 2: Updating Controller Firmware
If the controller’s firmware hasn’t been updated, it can also prevent certain elements of the console from working properly and trigger this error. Therefore, in this step, we will be updating the firmware for the controller. For that:
- Connect the controller to the console.
- Click on the “Menu” button, scroll down and click on the “Settings” option.
- Click on “All Settings“, scroll down and select “Kinect and devices“.
- Select the “Devices and Accessories” option and click on the “Not assigned” button.
- Under the “Device Options“, scroll down and select the “Update” button.
- Connect the controller with a USB cable and click on the “Continue” option.
- Follow the onscreen instructions to update the controller
- Check to see if the issue persists.
Solution 3: Checking Server Status
In certain cases, the Xbox server might be down due to which this error is being triggered. Therefore, in this step, we will be checking to see if the servers are online. For that:
- Open a browser of your choice.
- Click on this link to navigate to the server status site.
- Check if the “Normal” option is ticked for the server status.
- If so, it means that the services are online and the problem is with your device.
Note: It is best to call customer support after this to check for an issue with your console.