How to Fix Dell Support Center has stopped working

If you are using Dell devices, including computers and a notebook you can download and install Dell applications for optimizing your Windows machine. One of them is the Dell Support Center or Dell SupportAssist. So, what is the purpose of this software? Dell Support Center or Dell SupportAssist checks the health of your system’s hardware and software. When an issue is detected, the necessary system state information is sent to Dell for troubleshooting to begin. Dell will contact you to start the resolution conversation, preventing issues from becoming costly problems. If you are one of the experienced users, you do not need this software.

Few users encouraged problems with Dell Support Center and one of the symptoms is a pop-up window which comes every 5, 10, 15 or more minutes. In this article, we will explain to you how to remove this software and boring pop-up.

If you are preferring to use this software, then you will need to follow these methods for removing pop-ups and after that download and install the latest version of Dell Support Center from Dell website.

Method 1: Uninstall Dell Support Center and delete the files

In this method, you will need to uninstall the Dell Support Center through Programs and Features. After you finish the uninstallation procedure, you will need to delete files and folders related to the Dell Support Center or Dell SupportAssist. We will show you how to do it on Windows 10. The same procedure is compatible with previous operating systems.

  1. Hold Windows logo and press R
  2. Type appwiz.cpl and press Enter to open Programs and Features
    Typing in “appwiz.cpl” in the Run prompt
  3. Navigate to Dell Support Center or Dell SupportAssist
  4. Right-click on Dell Support Center or Dell SupportAssist and choose Uninstall
    Uninstalling
  5. Wait until Windows is finished removing Dell Support Center or Dell SupportAssist
  6. Hold Windows logo and press E to open File Explorer or Windows Explorer
  7. On the right side of the window click This PC or My Computer
  8. Navigate on following location C:\Program Files and delete folder Dell Support Center or Dell SupportAssist
  9. Navigate to the following location
    C:\Users\*YOUR USERNAME*\AppData\Local\Temp
    

    Now, delete everything in folder Temp

  10. Navigate to the following location
    C:\Users\*YOUR USERNAME*\AppData\Roaming
    

    Now, delete PCDR folder

  11. Restart your Windows machine
  12. Enjoy working on your Windows machine without boring Dell pop-up

Method 2: Perform a System Restore

We talked about System Restore so many times in previous articles. System restore can help you to solve the issue with reverting your system to the previous state when everything worked properly. Please note that you can not restore your Windows machine to the previous state if System Restore is turned off.

Method 3: Reinstall your Windows

Few users solved their problem by reinstalling Windows and Dell Support Center or Dell SupportAssist. At first, you will need to do a backup of your data on the external hard disk, shared storage or cloud storage, and after that reinstall your operating system, install drivers and applications.

Jasmin Kahriman


Hi, I'm Jasmin. Thank you for reading the article below. I am a System Engineer and IT Trainer with over 10 years of experience. I am holding multiple IT certifications focused on IT Infrastructure, including CompTIA A+, Network+, Server +, CNIP, MTA, MCP, MCSA, MS, IT Academy and many others. I'm happy to share my knowledge and skills through addressing tech issues and writing how-to's in a way that it can be followed by everyone.

Expert Tip

How to Fix Dell Support Center has stopped working

If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below.

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