[6 Fixes] ‘1607: Unable to install InstallShield Scripting Runtime’

Windows is one of the most popular operating systems which has more than a billion users. This operating system is developed and distributed by Microsoft. The latest version of the OS is Windows 10 and it is much faster and more secure than its predecessors. However, quite recently, a lot of users have been observing the “1607 unable to InstallShield scripting runtime” while trying to install an application.

What Causes the “1607 unable to InstallShield scripting runtime” Error?

After receiving numerous reports from multiple users, we decided to investigate the issue and devised a set of solutions to fix it completely. Also, we looked into the reasons due to which it is triggered and listed them as follows.

Now that you have a basic understanding of the nature of the problem, we will move on towards the solutions. Make sure to implement these in the specific order in which they are presented to avoid conflicts.

Solution 1: Renaming Folder

If the InstallShield files have been corrupted, they might be interfering with important Windows’ processes due to which the error is being triggered. Therefore, in this step, we will be renaming the InstallShield folder. For that:

1. Open File Explorer and navigate to the root directory.
2. Click on “Program Files” and select “Common Files”.
3. Right-click on the “InstallShield” folder and select “Rename”.

   

4. Name the folder “InstallShield2” and save changes.
5. Check to see if the issue persists.

Solution 2: Downloading Windows Installer

If the Windows’ Installer is missing or has been corrupted, this error might be triggered. Therefore, in this step, we will be downloading and installing it again. For that:

1. Navigate to this page and select your language.
2. Click on the “Download” button to download the installer.

   

3. Wait for the download to finish and click on the “Executable”.
4. Follow the on-screen instructions to install the software and check to see if the issue persists.

Solution 3: Installing Framework

In some cases, the issue might be triggered due to a missing installation of “.NET Framework”. Therefore, in this step, we will be downloading and installing the latest version of the “.NET Framework”. For that:

1. Navigate to this page.
2. Select the version of the software that is compatible with your operating system.

   

3. Wait for the download to finish and click on the “Executable”.
4. Follow the on-screen instructions to install the software and check to see if the issue persists.

Solution 4: Closing Processes

Certain processes running in the background might be interfering with important Windows’ tasks. Therefore, in this step, we will be closing two processes which might be doing so. For that:

1. Press “Ctrl” + “Shift” + “Esc” to open the task manager.
2. Click on the “Processes” tab and select “idriver.exe” and “msiexec.exe”.

   

3. Select the “End Task” button to end them.
4. Also, select anything that says “InstallSheild” and clicks on “End Task”.

   

5. Check to see if the issue persists.

Solution 5: Performing a Clean Boot

In some cases, important tasks can be interrupted by background services and application. Therefore, it is recommended that you consult this article and perform a clean boot. Check to see if the issue persists after performing a clean boot.

Solution 6: Create a New User Account

The account you are using may be facing issues while validating certain permissions for the installer. Therefore, it is recommended to create a new administrative account and check to see if the issue persists after doing so.