How to Fix 0x800401fb on PC and Xbox One

Several Windows & Xbox One users are encountering frequent 0x800401fb errors when performing certain actions. On Xbox One, most affected users see this error message at the very startup or when accessing the My games & apps menu – they are unable to log in or out, start any applications or access the dashboard menu.

Error 0x800401fb on Xbox One and PC

What is causing the 0x800401fb error?

We investigated this particular issue by looking at various user reports and the repair strategies that are most commonly used to fix this problem. As it turns out, there are several different scenarios that will end up producing the 0x800401fb error message:

  • Xbox Live server issue – If you’re encountering this issue on Xbox One, it may very well be the result of a maintenance period or an unexpected server outage problem. In this case, you can do little else than confirm the server issue and wait for the issue to be resolved by Microsoft.
  • Xbox One firmware glitch – Another fairly common scenario with the potential of producing this error on Xbox One is a firmware glitch. This typically happens after a botched update – in this case, you should be able to resolve the issue by forcing the capacitors to drain by performing a manual power cycle.
  • Xbox One OS file corruption – It’s also possible that you’re encountering the issue due to some kind of system file corruption that is affecting your operating system files on your console. If this scenario is applicable to your current situation, you will be able to resolve the issue by performing a soft reset on your Xbox One console.
  • Corrupted video playback components – On Windows 10, the most common cause that will trigger this particular error message is file corruption among the dependencies used by Windows when performing video playback chores. In situations like this one, using the Video Playback troubleshooter is the most efficient way of resolving the issue.
  • Account security scans are failing – If you’re using a Microsoft account that is not verified (by email or by phone), chances are you will encounter this particular error when using certain applications such as Groove Music or Movies & TV app. In this case, you can circumvent the issue entirely by using a local account instead.

If you’re currently encountering the same error message and you’re searching for a viable fix, this article will provide you with an entire set of troubleshooting guides that are capable of resolving the 0x800401fb error. Each of the potential fixes featured below is confirmed to be effective by at least one affected users that have dealt with the same error.

Keep in mind that the issue occurs on both Xbox One and PC, so not all fixes can be replicated on your device. With this in mind, follow the methods below in the order that they are presented and discard the fixes that are targeted towards a different platform.

Eventually, you should encounter a fix that will resolve the 0x800401fb error permanently, regardless of the culprit that’s causing it.

Let’s begin!

Method 1: Verifying the status of Xbox servers (Xbox One Only)

Before you proceed to any of the other fixes, let’s consider the possibility that the issue is beyond your control. It’s also possible that the 0x800401fb error is occurring because there’s a problem with Xbox Live services.

Note: If you’re not encountering the issue on Xbox One, move down to the next method below.

To verify this claim, access this link (here) and see if any Xbox Live core services are experiencing outage periods or are temporarily unavailable due to a maintenance period.

Verifying the status of the Xbox live services

Note: If you noticed that some services are affected, it’s very likely that the issue is not occurring locally. In this case, you have no other repair strategies to try other than to wait for Microsoft to resolve the server problems. Restart your console and check the status of the services in a couple of hours to see if the issue has been resolved.

If your investigations revealed that there are no problems with the Xbox Live services, move down below to try out different repair strategies that other Xbox One users have deployed in order to fix the 0x800401fb error.

Method 2: Manual Power Circle (Xbox One Only)

If you’re still encountering the 0x800401fb error and you’ve confirmed that you’re not dealing with a server issue, chances are you will be able to resolve the problem by performing a power cycle on your console. Several users that also encountered this error have reported that the issue was resolved after they followed the procedure below.

These steps will drain the power capacitors of your Xbox console, which ends up resolving the vast majority of firmware-related issues that might occur on Xbox One. Here’s a quick guide on performing a power circle on Xbox One:

  1. With your console turned on, press and hold the Xbox button on the front of your console. Keep it pressed for about 10 seconds. You can let go of the button once you see the front LED flashing intermittently.
  2. Once your console is turned off completely, wait a minute before turning it back on.
  3. After a full minute has passed, press the Xbox button one again (don’t hold it) and look for the Xbox green animation logo. If you see that, it means that the power-cycling procedure has been performed successfully.
    Xbox One starting animation
  4. Once your console is fully booted up, repeat the action that was previously triggering the 0x800401fb error and see if the error has been resolved.
    Note: If updates are available, install them first before trying to trigger the 0x800401fb error again.

If this method wasn’t applicable or the fix didn’t help you to resolve the error message, move down to the next method below.

Method 3: Resetting console (Xbox One Only)

If you’re still encountering the issue on Xbox One and the method above didn’t fix the problem for you, there is another potential fix that a lot of Xbox One users have successfully used to get the issue resolved indefinitely.

Several affected users have reported that they’ve been able to fix the 0x800401fb error after doing a factory reset on their Xbox One console. This procedure will reset any file belonging to the operating system – which will also end up deleting any potentially corrupted data.

But don’t worry, you won’t lose any installed applications or games, so you will not be forced to re-download anything after this procedure is complete.

Here’s a quick guide on doing a factory reset on Xbox One:

  1. On your Xbox One console, press the Xbox button (on your controller)  to open up the guide menu. Once you get there, go to System > Settings > System > Console Info.
  2. When you’re inside the Console Info menu, select Reset console.
    Performing a soft factory reset
  3. Inside the Reset console menu, choose Reset and keep my games & apps.
    Soft Resetting Xbox One
  4. Wait until the process is complete. At the end of it, your console will automatically restart. Once your game station boots back up, repeat the action that was previously triggering the 0x800401fb error and see if you managed to resolve the issue.

If this method wasn’t applicable to your scenario or it didn’t help you fix the problem, start following Method 4 below.

Method 4: Running the Video Playback troubleshooter

If you’re encountering this issue on a Windows 10 computer, chances are you’re dealing with some type of file corruption that is preventing your operating system from performing normal video playback.

Fortunately, Windows 10 includes some very efficient automated repair strategies for this kind of issues. Some users that we’re also struggling to resolve the 0x800401fb error have managed to fix the problem by running the Video Playback troubleshooter and letting that utility recommend and deploy the appropriate fix for the issue.

If the issue you’re encountering is already covered by a Windows repair strategy, then the procedure below should fix the issue automatically for you.

Here’s a quick guide on running the video playback troubleshooter on Windows 10:

  1. Press Windows key + R to open up a Run dialog box. Then, type “ms-settings:troubleshoot” and press Enter to open up the Troubleshooting tab of the Settings app.
  2. Once you’re inside the Troubleshoot window, move over to the right pane and scroll down to Find and fix other problems. From there, click on Video Playback, then click on Run the troubleshooter from the newly appeared context menu.
  3. Once the utility is started, wait until the initial scan is complete. Next, choose from the list of potential problems and click on Apply this fix if a suitable repair strategy is recommended.
  4. When the procedure is complete, restart your computer and see if the issue is still occurring once the next startup sequence is complete.
Running the video-playback troubleshooter

If the same 0x800401fb error is still occurring even after running the video playback troubleshooter, move down to the next method below.

Method 5: Signing with a Local account

Several users that we’re previously encountering the 0x800401fb error with the Groove app or with the Movies & TV app have reported that the issue was no longer occurring after they signed it with a local account instead of using a Microsoft Account

Although there’s no official explanation on why this procedure is effective, there’s user speculation that this approach ends up avoiding some security checks that have the potential of triggering the 0x800401fb error. 

Here’s a quick guide on signing with a Local account on your Windows 10 computer:

  1. Press Windows key + R to open up a Run dialog box. Then, type “ms-settings:emailandaccounts” inside the Run text box and press Enter to open up the Email & accounts tab of the Settings app in Windows 10.
    Opening the Email & app accounts of the Settings page
  2. Once you make your way to the Email & accounts menu, click on Family & other users from the left-hand menu on the right.
    Accessing the Family & other members menu
  3. Inside the Family & other members menu, scroll down to Other users and click on the + icon associated with Add someone else to this PC.
    Add someone else to this PC
    Add someone else to this PC
  4. From the next screen, click on the I don’t have this person’s sign-in information hyperlink.
    Creating a local account on Windows 10
  5. At the next screen, click on the Add a user without a Microsoft account hyperlink.
    Adding a user without Microsoft Account
  6. Add a name & password to your new local account, then click Next to create a local account.
    Create Local account
    Creating a local account to log into your PC 
  7. Once the new local account is created, restart your computer.
  8. When prompted to sign in at the next startup sequence, choose the newly created local account and see if the 0x800401fb error is still occurring.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

How to Fix 0x800401fb on PC and Xbox One

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