Fix: Xbox App won’t open Windows

The Xbox application was initially launched as a companion application for Xbox video game consoles including Xbox 360 and Xbox One but made its way as full-fledged applications in Windows, Android, and iOS. This applications provides information about achievements, recommended games, instant messaging, friend progress etc.

Xbox Application on Windows 10
Xbox Application on Windows 10

The Xbox application is installed by default in the new Windows 10 iterations. However, there are several cases where users are unable to launch the application. It either just stays on the initial screen or doesn’t open at all. This behavior tends to go on indefinitely until the application is closed manually.

What causes Xbox application not to open?

After extensive research and experimenting with our systems, we came to the conclusion that the causes for the Xbox application not launching are a mix of several different causes. Since the module is closely tied to your user account and system settings, the causes can be different in your case. Some of the reasons are:

  • Your user account is either corrupt or has damaged components. You might have missing files or dependencies incorrectly configured.
  • The services required for running Xbox app are either not running or disabled.
  • The application itself is corrupt and needs a reinstallation.
  • Malware might be present on your computer which may block the application from running.
  • The latest version of Windows might not be installed on your computer. Microsoft engineers constantly roll out updates to fix issues in the operating system.

Before you start implementing the workarounds and solutions, make sure that you have an active internet connection and are logged in as an administrator on your account. Also, make sure that you are not using any kind of VPN or Proxy.

Solution 1: Enabling Xbox Services

Each application is tied and bound to a service which runs in the background executing the application’s tasks to make it work. If these services are turned off or are not running properly, the Xbox application might go in a stuck stage and nothing will happen. In this solutions, we will try to enable these services and check if they make any difference.

  1. Press Windows + R, type “services.msc” in the dialogue box and press Enter.
  2. Once in services, look for the following entries:
Xbox Accessory Management Service

Xbox Live Auth Manager

Xbox Live Game Save

Xbox Live Networking Service
  1. Right-click on them one by one and select Properties.
Xbox Accessory Management Service Properties - Services
Xbox Accessory Management Service Properties – Services
  1. Set the startup type as Automatic and Start the service. Press Apply to save changes and exit.
Changing service settings
Changing service settings
  1. Perform this for all of the solutions and launch the Xbox application again after closing it. Now check if the application is working properly.

Solution 2: Checking for Malicious programs

If the above method isn’t working, it is highly likely that there are malicious programs installed on your computer which are causing this issue. These programs, along with monitoring your activity and attacking your data, also cause system operations to halt and intercepts such signals before they are even sent to the OS.

Scanning for threats
Scanning for threats – Malwarebytes

Scan your computer with renowned antivirus programs such as Malwarebytes or Microsoft Security Essentials and make sure all the virus definitions are up to date. Confirm that there is no program which might have direct access services running on your computer. Once you are absolutely sure that your computer is clean and free from all malware, only then continue with the other solutions.

Solution 3: Reinstalling Xbox Application

If the above methods don’t work, we can try reinstalling Xbox application. This will remove all the stored configurations and system files from your computer. Since the application doesn’t list in Windows application manager, we will first remove it from the command line and then attempt at reinstalling it through Store.

  1. Press Windows + S, type “PowerShell” in the dialogue box, right-click on the application and select Run as administrator.
  2. Once in elevated PowerShell, execute the following command:
Get-AppxPackage -name “Microsoft.XboxApp” | Remove-AppxPackage
Uninstalling Xbox application
Uninstalling Xbox application
  1. After executing the commands, the Xbox application will be uninstalled. Restart your computer.
  2. Press Windows + S, type “store” in the dialogue box and open Microsoft Store. Search for Xbox and open the Xbox application page. Click Get to install the application on your computer again.
Downloading Xbox application from Microsoft Store
Downloading Xbox application from Microsoft Store
  1. Restart your computer and try launching the application again.

Solution 4: Making a new User Profile

There were numerous cases where the application failed to launch because of issues in the user profile. Xbox application is closely tied to your user profile and for each user profile, it is unique configurations. If these are corrupt or missing, the application will fail to launch.

Creating a new user profile - Settings
Creating a new user profile – Settings

You can go ahead and try creating a new profile. If the applications work properly and show no issues, you can transfer all your data to it. You can check out our article How to Create a New User Account and Transfer all the Data to it? Make sure that you check the application thoroughly before initiating the transfer of data.

Solution 5: Installing a fresh copy/Updating Windows

If every solution fails and you are still unable to get the Xbox application running properly, you can try reinstalling Windows on your computer. It may be the case where the system files are beyond repair and the Xbox application is in return, unable to launch and run properly. Make sure that you backup your data to an external hard drive properly and have everything saved on the cloud before proceeding.

Installing fresh copy of Windows
Installing fresh copy of Windows

You can check our following articles to either repair or completely reinstall Windows on your computer.

How to: Repair Install Windows 10

How to: Install Windows 10


Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.