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Fix: Windows 10 Video Problems

If you are one of those users who can’t stream videos on YouTube or Netflix especially after upgrading to Windows 10 then you are at the right place. There are a lot of users who have experienced this issue with the Windows 10. Your videos wont stream and you will continually see the loading mark. Your video might also get stuck at the first frame. Your downloaded or local videos should be fine, though. The problem might be on all browsers or on some specific browser.

The problem can be caused by multiple things. Most of the causes revolve around the graphics and video player. You might have outdated or incompatible drivers. The problem might be caused by hardware acceleration. MS Silverlight can also be the culprit behind this video streaming issue. So, in short, either some settings are changed or your old drivers/applications aren’t compatible.

So, here is a list of methods that will help you solve your video streaming issue.

Method 1: Changing Power Options

This might seem odd but a lot of users have solved their video streaming issues by changing the power options of their systems. All you have to do is change the power settings from “high performance” to “balanced”

Follow the steps given below to change your power settings

  1. Hold Windows key and press R
  2. Type powercfg.cpl and press Enter

  1. Select the options Balanced (recommended)

This should immediately solve the issue for you. Once done, close the window and check if the stream is working fine. If you don’t see or feel any change then reboot and check again.

Method 2: Upgrading Video Players

The problem might be caused by the outdated or incompatible versions of the video player you are using. These streaming products/tools have a direct effect on your streaming capabilities. So, simply download the latest versions of your videos players to see if it resolves the issue.

Since there are a lot of video players or streaming products, we can’t really give you the steps for upgrading all of those programs. Whatever you are using, simply go to their official website and search for the latest drivers. Download the drivers and install them. Your video players should also have an option to check for updates.

Method 3: Disable Hardware Acceleration

Disabling hardware acceleration has solved to issue for a ton of users. So, try to disable the hardware acceleration and then check your stream.

Here are the steps for disabling hardware acceleration

Firefox

The tricky thing about Firefox is that its Hardware Acceleration option isn’t visible normally. You have to change a setting in order to make Hardware Acceleration option visible and then disable it. So, here are the steps for disabling hardware acceleration in Firefox.

  1. Open Firefox
  2. Click the 3 lines on the top right corner to open the menu
  3. Select Options

  1. Scroll down and uncheck the option Use recommended performance settings in Performance section

  1. A new option Use hardware acceleration when available will appear. Uncheck this option as well

Google Chrome

  1. Open Google Chrome
  2. Click the 3 dots on the top right corner to open the menu
  3. Select Settings

  1. Scroll down and click Advanced

  1. Scroll down and toggle off the Use hardware acceleration when available option. This option should be under System section

Internet Explorer/Microsoft Edge

  1. Hold Windows key and press R
  2. Type inetcpl.cpl and press Enter

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  1. Click Advanced
  2. Uncheck the option Use software rendering instead of GPU rendering. This option should be under Accelerated graphics in the Settings section
  3. Click Apply then select Ok

Once done, reboot your computer and check if it resolves your issue.

Method 4: Change Audio Playback Settings

Lowering the bit rate of the audio playback also resolves this streaming issue. So, here are the steps for lowering the audio playback settings

  1. Right click the sound icon from the taskbar (bottom right corner) and select Playback Devices

  1. Select your default playback device. It should marked with a green circle with a tick inside it.
  2. Select Properties (while your default playback device is selected)

  1. Click Advanced tab
  2. Select 16 bit, 44100 Hz (CD Quality) from the drop down menu in Default Format

  1. Click Apply then select Ok
  2. Click Ok again

Once done, try to play the video again. It should be fine now.

Method 5: Update Drivers

Updating your graphics drivers will also help in rectifying this situation. If the problem started right after the Windows upgrade or update then it’s highly likely that your drivers aren’t compatible.

Here are the steps for updating your graphics drivers

Update Drivers

Follow the steps given below to update your video drivers.

  1. Hold Windows key and press R
  2. Type devmgmt.msc and press Enter

  1. Double click Display Adapters
  2. Right click your video device/card and select Update Driver Software…

  1. Click Search automatically for updated driver software and wait for the Windows to update your driver.

If the Windows doesn’t find any updated version, you can manually check for the latest version driver as well. Follow these steps to manually update your driver

  1. Hold Windows key and press R
  2. Type devmgmt.msc and press Enter

  1. Double click Display Adapters
  2. Double click your video device/card

  1. Click Driver tab
  2. You should be able to see the driver version in this tab. Keep this window open and continue

  1. Open your internet browser and go to your video card manufacturer’s website. Inthis case, we would visit the Intel’s official website.
  2. Next, search for the latest drivers for your device. Check if the latest driver version available at the website is the same as shown in the driver tab of your device. If you have the old version then download the newer version.
  3. Once the driver is downloaded, double click the setup file to install the driver or follow the steps 1-4 in the Update driver section above and select Browse my computer for driver software > Browse > Select driver file > Open > Next .

Once done, reboot your computer and your problem should be solved.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

RECOMMENDED: Click here to fix Windows errors and optimize system performance

About Kevin Arrows

Hi! I’m Kevin. Thank you for reading the article above. I am a certified MCTS (Microsoft Certified Technology Specialist) with over 10 years of experience. I love to address tech issues, and write tech how-to’s in a way that it can be followed by everyone.

Expert Tip

Fix: Windows 10 Video Problems

If the issue is with your Computer or a Laptop you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by clicking the Download button below.

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