Fix: Wacom Tablet Driver Not Found

The error “The Tablet Driver Was Not Found” occurs when your computer fails to fetch and use the driver which is installed for your Wacom tablet. This error may occur on a number of occasions such as when the drivers are outdated, not configured properly, or there are some conflicts.

This problem is very common so nothing to worry about. We will start by ending the Wacom service, update its drivers and then move on to other techniques. Follow the solutions given below.

Solution 1: Restarting Wacom Service

We will try restarting the Wacom service as our first step in solving the problem. This will restart the entire procedure, refresh currently stored configurations and try detecting your tablet again. It might also fix the “Wacom Pen Not Working” issue because the service can sometimes trigger that issue as well.

1. Press Windows + R to launch the Run application. Type “services.msc” in the dialogue box and press Enter.
2. Navigate through all the services until you find the one named “TabletServiceWacom”. Right-click it and select “Restart”.

3. Now check if the problem is solved.

Solution 2: Updating Driver and Reinstalling Programs

If restarting the service doesn’t work, we can try updating the driver. First, we will remove the driver and then uninstall all related applications. Reinstalling the applications and drivers will make sure that all misconfigurations are dealt with and the computer will recognize the tablet-like it was plugged for the first time.

1. Press Windows + R to launch the Run application. Type “devmgmt.msc” in the dialogue box and press Enter. This will launch the device manager.
2. Navigate through all the devices until you find the category “Human Interface Devices”. Expand it and select the “Wacom Tablet”. Right-click it and select “Uninstall Device”.

3. Press Windows + R to launch the Run application. Type “appwiz.cpl” in the dialogue box and press Enter. A new window will come forth consisting of all the programs installed on your computer.
4. Navigate through all of them until you find any application related to Wacom. Right-click it and select “Uninstall”. Do this for all the applications which you can find which are related to the tablet.
5. Press Windows + S to launch the search bar. Type “cmd” in the dialogue box, right-click on the application and select “Run as administrator”.
6. Once at the command prompt, execute the following instruction:

mklink /j "D:\Program Files\Tablet" "C:\Program Files\Tablet”

In this case, the custom location for Program Files is D drive. You can replace “D” with whatever your drive happens to be.

7. Head over to the Walcom official website and download the latest drivers available. Same them to an accessible location as we will be accessing them later on.
8. Press Windows + R to launch the Run application. Type “devmgmt.msc” in the dialogue box and press Enter. This will launch the device manager.
9. Locate Walcom Tablet from the list of devices, right-click it and select “Update driver”.
10. If you get the “Location Not Found” issue, head on over to the “Program Files>Tablet Plugins” location and then double click on the ” fvWTPInstall_x86″ option. Follow through with the prompts and then try to post the above-mentioned command again. Check to see if the issue persists.

A new window will pop up asking whether you want to update the drivers automatically or manually. Select the second option (manually). Browse to the location where you downloaded the drivers and install them.

10. Restart your Wacom device and plug it back in.
11. Press Windows + R, type “services.msc” in the dialogue box and press Enter.
12. Navigate through all the services until you find “Wacom Professional Service”. Right-click it and select “Restart”. Now check if the problem is solved.

Solution 3: Creating a Batch File (If Solution 1 Works)

If you have Wacom tablet working every time you use method one, you can create a batch file on your desktop. This will make it easy for you to restart the service without having to open the services and restart it manually again and again.

1. Right-click on your Desktop and select “New Text Document”.
2. Type the following code in the text document:

@echo off
NET STOP WTabletServicePro
timeout /t 5 / nobreak > NUL
NET START WTabletServicePro
timeout /t 2 / nobreak > NUL

3. Save the file to your Desktop. Now rename it and set the name as “bat”. Make sure that you remove the .txt extension and replace it .bat

You can click this and it will automatically restart the service so the problem gets fixed. If simply clicking it prompts a UAC error, right-click it and select “Run as administrator”.

Note: If you are having difficulty updating the drivers, make sure that there isn’t a third party application monitoring your actions (Antivirus). You can temporarily disable it and then continue with the operation.

Solution 4: Try plugging in another port

If all the above methods don’t work, you should make sure that your tablet is connected properly to a working USB port. Try plugging the device into other ports present on your computer and check if it works there. If you have a spare USB hub lying around, plug it there too and check. If you are unsure about your USB ports, try plugging the tablet into another computer and check if it works there. If it does, troubleshoot through all the steps mentioned above again and figure out why your computer is giving the problem.

Solution 5: Deleting Some Files

In certain cases, deleting some files in important Windows’ Folders can help get rid of this issue. This is mostly because once certain drivers are installed their configuration data is saved in the System 32 folder and it might be corrupted due to which the user is facing this issue. Therefore, in this step, we will be deleting some important files from the Windows directory. For that:

1. Navigate to the following location.

   C:\Windows\System32

   

2. In here, search for a file named “Wacom_tablet.dat”.
3. Select this file and press “Shift” + “Delete” to remove it completely from your system.
4. Confirm any prompts to proceed with the action and check to see if the issue persists.

Solution 6: Changing Power Settings

In some cases, the computer might be configured in such a way that it has the authorization to disable Wacom driver and services from functioning if it notices power fluctuations. This works normally in most cases, but it can malfunction sometimes and prevent you from being able to access your Wacom Tablet. In order to fix this:

1. Press “Windows” + “R” to open the Run prompt.
2. Type in “devmgmt.msc” and press “Enter”.

   

3. In the device manager, right-click on the human interface option and select “Properties”.
4. In the driver properties, click on “Power Management” and then uncheck the “Allow the computer to turn off this device to save Power” button.

   

5. Save your changes and check to see if the issue persists.

Solution 7: Executing Some Commands

In rare cases, the issues can be fixed by making some changes to Windows’ configurations but this can sometimes backfire if the user doesn’t perform the steps correctly. But don’t worry since we have compiled the steps into some simple commands. For that:

1. Press “Windows” + “R” to open the Run prompt.
2. Type in “cmd” and press “Shift” + “Ctrl” + “Enter” to open it.
3. Type in each of the following commands one by one and press “Enter” after each to execute it.

   bcdedit.exe /set nointegritychecks on
   bcdedit.exe -set loadoptions DISABLE_INTEGRITY_CHECKS
   bcdedit.exe -set TESTSIGNING ON

4. After executing the commands, check to see if the issue persists.

Solution 8: Uninstall Driver

It is possible that the driver might have gotten corrupted over time and it now needs to be uninstalled completely from the system. Therefore, in this step, we will first disconnect the device from our computer, uninstall the driver and then reinstall it completely after downloading it from the website. For that:

1. Unplug the Wacom Tablet from the computer.
2. Press “Windows” + “R” to open the run prompt.
3. Type in “Taskmgr” and press “Enter” to open the task manager.

   

4. In the task manager, under the processes tab, click on any process related to “Wacom” and select “End Task” to terminate it.
5. After doing so, press “Windows’ + “R’ to open the Run prompt and type in “Devmgmt.msc” to run the device manager.

   

6. In here, click on the Human Interfaces dropdown and right-click on the “Wacom Tablet” driver.
7. Select “Uninstall Device” and follow the onscreen prompts to remove it completely from your computer.
8. After that, navigate to the this site and download a relative driver for your tablet.
9. Install the driver once it is downloaded and reconnect the tablet.
10. Check to see if the issue persists.

Note: Make sure that the driver has been installed in the default directory and not a custom one because the application only recognizes the driver if it has been installed in the default location.

Method 9: Changing IMAGE Path

In some cases, the Image Path entry in the registry might be configured to load the drivers from the System 32 folder in Windows but since your driver has been installed in another custom path, you will have to teach the service to load the drivers from the custom path instead of the default one. In order to do that:

1. Copy your Wacom drivers to the drive where your System 32 folder is located. If it located in the C drive, copy the files to that drive.
2. Press “Windows” + “R” to open the Run prompt.
3. Type in “Regedit” and press “Enter”.

   

4. Navigate to the following location inside the registry editor.

   Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WTabletServiceCon

5. In the right pane, double click on the “Image Path” key and paste the location of the Wacom Drivers that you copied to the C drive in the first step.

   For Example: Change it from F:\Program Files\Tablet\Pen\WTabletServiceCon.exeto C:\Program Files\Tablet\Pen\WTabletServiceCon.exe

6. Press “Windows’ + “R” again and type in “Services.msc” and press “Enter”.

   

7. In the services manager, right-click on the “Wacom Consumer Service” and select the “Restart” option