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Fix: The remote procedure call failed

Can you open your photos, documents or Windows features and applications? Are you getting error named Remote Procedure Call Failed? If yes, you are on right place to find a proper solution for this problem. If you do not have any problems on your computer, you should be happy and you can read and share this article, so other can inform about possible solutions for this problem.

What is the purpose of Remote Procedure Call? Microsoft Remote Procedure Call (RPC) defines a powerful technology for creating distributed client – server programs. If you want to learn more information about RPC you can do it on from RPC (here).

This issue occurs on Windows 7, Windows 8, Windows 8.1 and Windows 10. Few users are having a problem with opening photos, documents, Windows Media Player, Control Panel, Windows Store and other Windows features and applications.

So, why this error occurs? There are few solutions including problem with operating system or application, problem with services, malware infections, files corruption, user account corruption or other.

In this article, we will use Windows 7 and Windows 10. We will show you how to troubleshoot a problem with the Photo app, Windows Store or other applications.

We created 15 methods to solve issue with Remote Procedure Call.

Method 1: Run Troubleshooter

Let’s imagine that you can not open Windows Store because of RPC Failed issue. One of the first solutions you need to try is Troubleshooter tool, integrated into Windows. If you do not know where to start and what to configure, Troubleshooter tool will try to solve the issue by predefined actions by Microsoft. We will show you how to run Troubleshooter on Windows 10 1703 version. If you are using another version of operating system, you can follow this procedure to run Troubleshooter and fix your problem.

  1. Hold Windows logo and press R
  2. Type control panel and press Enter to open Control Panel
  3. Sort icons by Category
  4. Click System and Security
  5. Under Security and maintenance click Troubleshoot common computer problems
  6. Choose Troubleshoot tab and then navigate to Windows Store. In case you have problem with another Windows feature or application, please choose that feature or application
  7. After you selected Windows Store, click Run the troubleshooter
  8. Wait until Troubleshooter tool is finished troubleshooting steps
  9. Restart your Windows
  10. Run Windows Store
  11. Enjoy downloading your favorite application or game through Windows Store

Method 2: Change Default Programs

If you can not open your photos using Photo app or other application because of RPC Failed issue, you need to check which application you are using for opening your photos. A door can not be opened by the wrong key, images can not be opened by the wrong application, too. We will show you how to configure default program for photos using Windows 10. If you are using another version of operating system from Windows Vista to Windows 8.1, you can follow this procedure to change the default program for application. For example, n case you have a problem with opening .pdf files, you can follow this method and configure default application for .pdf files. So, let’s start.

  1. Hold Windows logo and press R
  2. Type control panel and press Enter to open Control Panel
  3. Sort icons by Category
  4. Choose Programs
  5. Choose Default Programs
  6. Click Set your default programs
  7. Choose Photos
  8. Click Set this program as default
  9. Click OK
  10. Open your photos

Method 3: Get Windows Photo Viewer back in Windows 10

A lot of users are missing Windows Photo Viewer in Windows 10. If you are using Windows XP, Windows Vista or Windows 7 you are opening your photos using Windows Photo Viewer. So where is Windows Photo Viewer in Windows 10? Windows Photo Viewer is there, and it is not activated, so you will need to activate it through Registry Editor. Before we do any changes in Registry Editor, we will backup registry database in case of misconfiguration. We will show you how to do it on Windows 10.

For this method, you will need Administrator account because the Standard user is not allowed to do any system changes. You can view the steps to restore photo viewer on Windows 10 here

Method 4: Start services

Services are a piece of software integrated into Windows. If you want to do some configuration in Services you need to use a user account with Administrator privilege. Standard user accounts are not allowed to do any system changes. You will need to configure three services, including RPC, RPC Location, and DCOM. What is the purpose of them? If you double click on them, you will read Microsoft definitions as following:

Remote Procedure Call (RPC) service is the Service Control Manager for COM and DCOM servers. It performs object activations requests, object exporter resolutions and distributed garbage collection for COM and DCOM servers. If this service is stopped or disabled, programs using COM or DCOM will not function properly. It is strongly recommended that you have the RPCSS service running.

Remote Procedure Call (RPC) Location: In Windows 2003 and earlier versions of Windows, the Remote Procedure Call (RPC) Locator service manages the RPC name service database. In Windows Vista and later versions of Windows, this service does not provide any functionality and is present for application compatibility.

DCOM Server Process Launcher service launches COM and DCOM servers in response to object activation requests. If this service is stopped or disabled, programs using COM or DCOM will not function properly. It is strongly recommended that you have the DCOMLAUNCH service running.

We will show you how to configure services in Windows 10. The procedure is the same for the operating system from Windows XP to Windows 10.

  1. Hold Windows logo and press R
  2. Type services.msc and press Enter to open Services
  3. Navigate to Remote Procedure Call service and make sure service is running. In case it is not running, please check next step. If service is running start from step
  4. Right click on Remote Procedure Call (RPC) service and choose
  5. Under Startup type choose Automatic and click It should be configured as in next photo.
  6. Click Apply and then OK
  7. Navigate to Remote Procedure Call (RPC) Locator service
  8. Right click on Remote Procedure Call (RPC) Locator service and choose Properties
  9. Under Startup type choose Manual
  10. Click Apply and then OK

 

  1. Navigate to DCOM Server Process Launcher service and make sure service is running. In case it is not running, please check next step
  2. Right click on DCOM Server Process Launcher and choose Properties
  3. Under Startup type choose Automatic and click It should be configured as in next photo.
  4. Click Apply and then OK
  5. Restart your Windows
  6. Run application or open files which did not work because of RPC Failed issue
  7. Enjoy your Windows without error

 Method 5: Scan your computer for malware

If you are not using Antivirus, then your Windows is infected by malware. We will show you how to run a scan using Avira antivirus, free antivirus for home users. If you want to download Avira antivirus and learn about Avira antivirus, you can do it on this LINK. Also, we will show you how to run a scan using Windows Defender which is integrated into Windows 8, Windows 8.1 and Windows 10. We hope so that you are not using Windows XP and Windows Vista because Microsoft stopped support for them, which means that you can not update antiviruses with security patches. When you install antivirus, the antivirus will run and you will see him on your taskbar. You can run your antivirus using two ways, one is through Windows Search and another to open antivirus through taskbar. We will show you how to run antivirus Avira using Search and how to run a scan of your Windows.

  1. Left click on Start menu and type Avira Antivirus
  2. Right click on Avira Antivirus and choose Run as Administrator
  3. Click Yes to confirm running Avira Antivirus as Administrator
  4. Click Scan system
  5. Click Yes to confirm running scan as Administrator
  6. Wait until Avira Antivirus is finished scan
  7. Restart your Windows
  8. Enjoy your Windows without errors

If you are using Windows 8, Windows 8.1 and Windows 10 you can use antivirus named Windows Defender, which is integrated into Windows. When you decide to install third party antivirus, Windows will automatically turn off Windows Defender. When you uninstall third party antivirus, Windows will automatically start Windows Defender. Great, is it?

You can start Windows Defender from Windows Search or from the Taskbar. This time, we will start Windows Defender from the Taskbar.

  1. Navigate to taskbar
  2. Right click on Windows Defender icon and choose Open
  3. Click Full scan to scan whole hard disk
  4. Wait until Windows Defender is finished scan
  5. Restart your Windows
  6. Enjoy your Windows without errors

Method 6: SFC /SCANNOW

System File Checker (SFC) is a command line utility integrated into Windows that checks for system file corruption. In case SFC found some issues with system file corruption, SFC will try to fix them.  You must be an administrator running a console session in order to use the SFC utility. SFC includes additional commands as SCANNOW. SCANNOW scans integrity of all protected system files and repairs files with problems when possible.

Read More about How to Run sfc /scannow

Method 7: Change DPI Scaling

Let’s do some configuration on Windows 7. Few users solved RPC Failed issue by changing Display heading on their Windows 7 machines. We will show you how to change DPI Scaling on Windows 7.

  1. Hold Windows logo and press R
  2. Type control panel and press Enter to open Control Panel
  3. Sort icons by Category
  4. Choose Appearance and Personalization
  5. Click Make Text And Other Items Larger Or Smaller under Display
  6. Change the size of the text. You have three options, Smaller, Medium and Larger. Try to test all of them. We changed from Medium to Smaller. After you change the size of the text click Apply.
  7. Log off now
  8. Log on to your user account
  9. Open your files or test your application
  10. Enjoy working on Windows

Method 8: Delete content from LocalState folder

In this method, we will remove content from folder LocalStore which is located under your user account. We will show you how to do it using Windows 10. In case you are using another version of operating system you can follow this procedure to remove content from the LocalState folder. So, let’s start.

  1. Hold Windows logo and press E to open Windows Explorer or File Explorer
  2. Type the following location path (from screenshot below)
  3. Select all files and delete them
  4. Click Yes to confirm deleting files from LocalState folder
  5. Restart your Windows
  6. Open your files or test your application
  7. Enjoy working on Windows without errors

Method 9: Uninstall any Registry Cleaner

If you are using any Registry Cleaner, there is maybe compatibility issue between Registry Cleaner and Windows features or applications. We will show you how to uninstall Wise Registry Cleaner on Windows 10. If you are using another version of operating system, you can follow this procedure to uninstall Registry Cleaner.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here
  1. Hold Windows logo and press R
  2. Type appwiz.cpl and press Enter to open Programs and features
  3. Select Wise Registry Cleaner 9.45
  4. Right click on Wise Registry Cleaner 9.45 and choose Uninstall
  5. Follow the procedure to uninstall Wise Registry Cleaner 9.45
  6. Restart your Windows
  7. Enjoy your Windows without errors

Method 10: Uninstall video codecs

Are you using additional video codecs on your Windows? If yes, you will need to uninstall software which provides video codecs. Few users solved RPC Failed error by uninstalling video codecs. We will show you how to uninstall video codecs on Windows 10. If you are using another version of operating system, you can follow this procedure to uninstall video codec.

  1. Hold Windows logo and press R
  2. Type appwiz.cpl and press Enter to open Program and features
  3. Select Windows 10 Codec Pack 2.0.8
  4. Right click on Windows 10 Codec Pack 2.0.8 and choose Uninstall
  5. Follow the procedure to uninstall Windows 10 Codec Pack 2.0.8
  6. Restart your Windows
  7. Enjoy your Windows without error

Method 11: Uninstall PDF Architect

In this method, we will uninstall the application, too. As in previous two methods, there is maybe compatibility issue between software or Windows application. Based on that, we will uninstall software named PDF Architect. We will show you how to uninstall PDF Architect on Windows 10. If you are using another version of operating system, you can follow this procedure to uninstall PDF Architect.

  1. Hold Windows logo and press R
  2. Type appwiz.cpl and press Enter to open Program and features
  3. Select PDF Architect 5
  4. Right click on PDF Architect 5 and choose Uninstall
  5. Follow the procedure to uninstall PDF Architect 5
  6. Restart your Windows
  7. Enjoy your Windows without errors

Method 12: Reinstall default applications using PowerShell

In this method, we will reinstall Windows apps through PowerShell. We will show you how to do it in Windows 10. You can follow the same procedure on Windows 8 and Windows 8.1

  1. Left click on Start menu and type PowerShell
  2. Right click on PowerShell and choose Run as Administrator
  3. Click Yes to confirm running PowerShell as Administrator
  4. Type Get-AppxPackage photos | Remove-AppxPackage to uninstall Photos app
  5. Type Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} and press Enter to install Photos app again
  6. Restart your Windows
  7. Enjoy working with Windows and apps without errors

Method 13: System Restore

A lot of users are ignoring backup and restore strategies. Implementation of backup and restore strategy is a crucial action for business and home environment. In the case of failure, you have a backup of your data, you can revert your system to previous state and other benefits which come together with backup and restore strategy. If you are not one of the users who ignored this, we are recommending you restore your Windows to the previous state using System Restore. If you know when computer worked without problems, revert your Windows to that date. If System Restore is not enabled on your computer, then you need to read Method 14. We are recommending you enable System Restore, by reading this LINK. We will show you how to restore Windows 10 to the previous state. The procedure for restoring Windows is the same on an operating system from Windows XP to Windows 10.

  1. Hold Windows logo and press R
  2. Type rstrui.exe and press Enter
  3. Click Choose a different restore point and click Next
  4. Choose proper checkpoint and click Next
  5. Click Finish
  6. Restart your Windows and wait until Windows is finished restoring Windows to the previous state
  7. Enjoy your Windows without errors

Method 14: Create another account and move your data

In this method, we will show you how to create another user account with administrator privilege, how to move data and enjoy working on Windows without problems. We will show you how to create a user account in Windows 10. The procedure is the same or similar on another operating system from Windows Vista to Windows 8.1.

  1. Hold Windows logo and press R
  2. Type netplwiz and press Enter to open User Accounts
  3. Click Add to add another user account
  4. Click Sign in without a Microsoft account (Not recommended), because for this method we do not want to use Microsoft account.
  5. Choose Local account
  6. Type username, password and password hint and click Next
  7. Your account was successfully created and you need to click Finish
  8. Select new account and click Properties
  9. Choose Group Membership tab
  10. Change account from Standard user to Administrator
  11. Click Apply and then OK
  12. Click OK
  13. Hold Windows logo and press X
  14. Choose Shutdown or Sign out and then choose Sign out
  15. Log on using the new In our example, it is Appuals. You will need to type your password and press Enter
  16. Hold Windows logo and press E to open File Explorer
  17. On the left side of File Explorer click This PC
  18. Navigate to following location C:\Users. You will see two or more folders (depends on how many accounts you are using). In our example there are two user accounts, Jasmin Kahriman is corrupted user account, and Appuals is the new account which we created.
  19. Open corrupted user account, in our example, it is Jasmin Kahriman
  20. Select and copy folders as following: Desktop, Document, Downloads, Music, Pictures, and Videos. Please note that you can copy a whole user profile, including all folders.
  21. Open new user account, in our example it is Appuals
  22. Paste copied folders to folder Appuals. In case some files are duplicated, click Replace the files in destination
  23. Hold Windows logo and press R
  24. Type netplwiz and press Enter to open User Accounts
  25. Select corrupted user account. In our example, it is Jasmin Kahriman
  26. Click Remove
  27. Click Yes to confirm deleting corrupted user profile
  28. Click OK
  29. Run and test Internet Explorer. In case everything is working well, you will need to delete corrupted user account
  30. Hold Windows logo and press E to open File Explorer
  31. On the left side of File Explorer click This PC
  32. Navigate to following location C:\Users
  33. Right click on corrupted user account and choose Delete
  34. Restart your Windows
  35. Run Internet Explorer and enjoy your time on the Internet

Method 15: Reinstall Operating System

After you tried all methods and you did not solve your problem, we are recommending you to reinstall your operating system. Windows 8, Windows 8.1 and Windows 10 supports new features named Restart your PC and Refresh your PC. In Windows 10 this technology is named Reset your PC. With this feature, you can remove everything and reinstall Windows and you can refresh your PC without affecting your files. We will show you how to do Reset your PC in Windows 10. If you are using previous version of operating system, you can use this feature and you will need DVD or USB flash drive for to reinstall your Windows. Before reinstallation you need to do backup of your data to USB flash disk, external HDD, Network Attached Storage (NAS) or cloud storage.

  1. Hold Windows logo and press I to open Settings
  2. Choose Update and Security
  3. Choose Recovery
  4. Under Reset This PC click Get Started
  5. Click Keep my files. You will remove all apps and settings, but you will keep your personal files. Another option is to remove everything, including apps, settings and personal files.
  6. Click Reset
  7. Wait until Windows 10 is finished resetting your computer to default settings
  8. Install applications and configure you Windows
  9. Enjoy your Windows without errors.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

RECOMMENDED: Click here to fix Windows errors and optimize system performance

About Jasmin Kahriman

Hi, I'm Jasmin. Thank you for reading the article above. I am a System Engineer and IT instructor with over 8 years of experience. Currently I hold a Microsoft certificates including MTA, MCP, MCSA and Microsoft Specialist for Enterprise devices and apps. I'm happy that I can share my knowledge through addressing tech issues and writing how-to's in a way that it can be followed by everyone.